Reviews

This profile includes reviews for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hilton Worldwide has 1637 locations, listed below.

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  Hilton Worldwide

  7930 Jones Branch Dr Ste 1100 McLean, VA 22102-3313

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  Hilton Worldwide

  1100 Arch St Philadelphia, PA 19107-2376

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  Hilton Worldwide

  8517 Leesburg Pike Vienna, VA 22182-2406

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  Hilton Worldwide

  1800 Papermill Rd Wyomissing, PA 19610-1100

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  Hilton Worldwide

  230 Sycamore Dr Breinigsville, PA 18031-1535

Review Details

• Review fromBrenda T.

  Date: 03/22/2025

  1 star

  Brenda T.

  Date: 03/22/2025

  Made a 2 night reservation through Priceline, paid in full, due to illness could not make the trip on day one. Called on late afternoon on Day 1 and spoke with front desk and clearly stated multiple times I was not requesting a refund, but did not want to be marked a no show and would be there to stay on day 2. I said several times I did not want to lose my room. Was told by the desk clerk, no problem. Day 2 called prior to arriving and was told I had no room, was marked no show and would have to pay another $225 to get a room for the night. I was told to get any due refund from Priceline, Priceline has attempted to work through the hotel to refund my day 2 charges to no avail by the hotel. I have called multiple times to be told to speak to the manager of the hotel, she has been given your message etc, as I keep being told she is the person to approve such and continue to be given the same message that she will call me. I only have requested my day 2 refund since the error, which was subsequently admitted to by staff and said I should have been checked in over the phone to avoid being marked as a no show, was not by me but the clerk I spoke with. I am not naming names but am prepared and have evidence to support my claim.

  Hilton Worldwide

  Date: 04/08/2025

  Hello ******,

  Thank you for sending the requested information.
  
  A refund of one night plus tax was processed for approval by our accounting department and will be mailed to your address on file.

  Again, my sincerest apologies for the delay in resolving your concerns and the frustration caused. We hope to see you again soon for a more seamless experience.

   

  Best regards, 

  **** *.

• Review fromAdrean B.

  Date: 03/14/2025

  2 stars
  I would love to have given them all 5 stars, but I can't do that. I reserve two rooms at ******************************* by ******************************************. I paid full price for on of them including the accident fees, which is 50 dollars a night. I use points to pay for the second room and paid my 50 dollars a night fee. We checked in on February 28, 2025, and checked out March 2, 2025. When checking out we made no charges to those rooms. So I was to get back a total of 200 dollars. Which is a 100 dollars per room. I have called the hotel 2x ask about my refund. I was told 7 business days, and still no refund. I called Hilton consumer service and I was told 3 days after she reached out to the hotel. I chatted online with ******, I was told 30 days before I can receive a refund. I am only asking this billion dollar company for my 200 dollars back and I can't get that. I was also told by the hotel accounting person to next time use my credit card and it want be a problem no more. So, excuse me if I rather not charger 600 plus dollars to my credit card. ****** please refund me my money back

• Review fromBeatriz P.

  Date: 03/11/2025

  1 star

  Beatriz P.

  Date: 03/11/2025

  This hotel use a very strong product called Febreze, they used inside the room and the smell is not only strong is very toxic to anyone. It was late on Thursday night while I was traveling for family emergency to ******* when by mistake I rent this hotel againg. The lady show me a couple of rooms and this wasnt strong in the beginning of one hour, after one our when I went to bed my body started itching so much, my nose start blocking and I wasnt able to not able to breathe good. It was around 12:15 when I decided to live the hotel and take the risk looking for another hotel late night in the city I was passing driving to arrive to *******. I talk to the person was in the front desk at that moment and he said the manager will contact you. But never did and they also dont think to return my $109.32. This is very unfair and sad. I want alerts people from this.

  Hilton Worldwide

  Date: 03/13/2025

  Thank you for your immediate response.  
  Once again, please accept our sincerest apologies for the disappointment you experienced during your stay. We understand how important it is for our guests to feel completely comfortable and valued, and we regret that your experience fell short of our standards. 
  As a gesture of goodwill, we will be issuing your refund of $ 000. You can expect to receive your refund in the next 4-6 weeks at the following address: 
   
  Thank you for your loyalty to Hilton and we look forward to welcoming you back and ensuring that your future stays with us are nothing short of exceptional. 
  Happy travels,  

• Review fromPatrick M

  Date: 03/11/2025

  1 star

  Patrick M

  Date: 03/11/2025

  It seems like youd like me to help you craft a bad review for the Tru by Hilton in *********** based on your experience. Heres a polished version of your review, keeping your voice and frustration intact:Do not stay here! The customer service was horrible. On March 11, 2025, at 11:50 PM, my daughterwho had just driven 16 hours from homearrived, exhausted, only to be denied a room. They claimed because she was 18, and their company policy requires guests to be 21. Nowhere on their website, booking page, or rules and regulations online does it mention this age restriction. No warning, no noticenothing. We were blindsided after an already grueling day. Save yourself the headache and stay somewhere else!

  Hilton Worldwide

  Date: 03/17/2025

  Hello *******, 
  On March *******, I sent an email requesting the following information which we require to find the guests reservation and address the concerns raised in their complaint. I followed up with an email on February ***** and 16, 2025 which repeated the request for as much of the following information as possible: 
   The Hilton reservation number 
   The name on the reservation 
   The name and location of the hotel 
   The check-in and checkout dates 
  
  I do not appear to have received a reply to the emails with the requested information. Accordingly, we have had to close our files on this matter. If you still wish for us to resolve their complaint, please either reply to the emails I sent or to contact **************************************************************** with your complaint and as much of the information I requested as they can provide. 
  
  
  
  

• Review fromAllison C

  Date: 03/06/2025

  1 star

  Allison C

  Date: 03/06/2025

  Beware!!!! of Deceptive Booking Practices Hilton *************, ** I am incredibly disappointed and frustrated by my recent experience attempting to book a stay at the Hilton in *************, **. Traveling for a funeral, I specifically searched for Hiltons official website, avoiding third-party booking sites or deceptive links. The site I used appeared legitimateit displayed Hiltons branding, room images, and seemed no different from previous direct bookings Ive made.Unfortunately, I made an error with my dates and called the phone number listed to correct it, assuming I was speaking directly with Hilton. Instead, I was connected to Pricelinewithout any clear indication that I had booked through a third party. I was informed that my reservation was non-refundable, and despite my willingness to simply adjust the dates (not cancel outright), I was being charged over $900 whether I stayed or ****** no point in my booking process did I knowingly choose Priceline, nor was it obvious that I was dealing with a third party. Hiltons name and images were all over the site, making it indistinguishable from booking directly with ******* make matters worse, when I contacted Hilton directly using the number listed on the Better Business Bureau (BBB) site, their staff acknowledged seeing my canceled reservation but refused to assist in any way. The manager at this location refused to even get on the phone with me. Instead, she told the front desk clerk to tell me to call my bank to see if they could help. I was polite. She simply would not speak to me.This means Hilton knowingly aligns itself with these deceptive business practices, allowing customers to be misled into booking through third parties who enforce rigid, predatory policies. This is an absolute consumer protection concern.On top of grieving and traveling for a funeral, I am now out $900 for absolutely nothing and left with a huge hassle during an already difficult time.

  Hilton Worldwide

  Date: 03/11/2025

  Sent: Tuesday, March 11, 2025 11:32 AM
  
  
  Hello *******,  
  I hope this email finds you well, we extend our condolences on the reasoning behind your travels.  
  Thank you for reaching out regarding your recent reservation. Upon review, we see that your booking was made and cancelled on the same day through the third-party platform, ***********. After consulting with our hotels General Manager, we can confirm that the virtual card associated with your reservation was not charged by the hotel, as the booking was considered a same-day cancellation. 
  As the reservation was not processed or billed by the hotel, we kindly recommend contacting your third-party booking agent directly for further assistance. They will be in the best position to help address your concerns. 
  Thank you for your loyalty to Hilton and we look forward to welcoming you back and ensuring that your future stays with us are nothing short of exceptional. 

• Review fromSamantha P

  Date: 03/05/2025

  1 star

  Samantha P

  Date: 03/05/2025

  I had a terrible experience with the hotel. I checked in on 3/1/25 and checked out hours later. 3/4 elevators did not work and I was not told about this prior to booking. There was also some event happening with children so they were running around everywhere. Knocking on my doors and walls and running away. After all this I went down to the front desk to nicely ask for just a partial refund so we could go somewhere else. After waiting in a line for about 20 minutes The front desk person told me I could f*** off and there was nothing he could do. I did end up calling Hilton corporate and they moved my hotel with points. But now days later Ive been charged 2 times by this hotels and cant get ahold of a manager. This place is an absolute scam. DO NOT STAY HERE. Find a ******* nearby.

  Hilton Worldwide

  Date: 03/11/2025

  Hello ********,
  
  Our **************** has forwarded your Better Business Bureau Review (ID #******* regarding your stay at the Embassy Suites by Hilton ********************. We sincerely apologize for the challenges you encountered during your stay.
  
  I'm happy to add Hilton Honors points comparable to the room rate and to account for the additional time and frustration you have had to spend trying to get this resolved.
  
  The points were added to your account ending in 9937 and are available immediately for your enjoyment.

   

  
  Best regards,
  
  **** *.

   

  
  

• Review fromTamara M

  Date: 02/23/2025

  1 star

  Tamara M

  Date: 02/23/2025

  The worst, tried booking a hotel room online with ***********. It was $150 when I tried getting it through the ballast in ********** ************** itwas over $518 for two nights. I just became a Hilton member. I decided I dont wanna be a Hilton member, They lie theyre the worst.! If I could give them a zero, thats what they would be getting

  Hilton Worldwide

  Date: 02/28/2025

  Hello ******,
  
  I hope this email finds you well. I'm sorry I did not reach you this afternoon when I called and was unable to leave a voicemail.
  
  Our **************** has forwarded your Better Business Bureau Review (ID #******* regarding your disappointment with pricing at the ************************. Although we do not govern the nightly rate that the hotel's leadership determines to be fair, our rates are competitive with third party booking sources and are typically the lowest price available.
  
  If you do find a lower rate online, we also offer Price Match Guarantee, which is offered to guests who book on a Hilton direct channel but find a lower price on the exact same product. If the comparison between products and terms and conditions is a true match, we'll honor the lower price and take 25% off the room rate for each night at any of our brands. I hope you will find this information helpful for your future bookings.  
  
  I confirmed that your upcoming reservation is reflective of the best available rate with a Hilton Honors rate plan. If you have any questions or additional concerns regarding this matter, I am available Monday-Friday, 8:30AM-5:00PM Central, and will respond to any messages as promptly as possible. 
  
  Thank you for taking the time to share your feedback with our Executive team via the Better Business Bureau.
  
  
  
  
  Best Regards,
   
  **** *.
  Executive Ambassador
  GA232735338

• Review fromBilly T

  Date: 02/22/2025

  2 stars

  Billy T

  Date: 02/22/2025

  They will not co ante your room type upon check in in for any reason. They are completely unhelpful and will try to make it your responsibility for their mistake and will ask you to pay to change equal room types.

  Hilton Worldwide

  Date: 02/23/2025

  Sent: Sunday, February 23, 2025 1:42 PM
  
  Hello *****,   
  
   I hope this email finds you well. This is ***** with Executive Customer Relations. I am responding to your email about your stay. I will be happy to offer assistance and address your concerns, but I will need some additional information so that I may be able to assist you. Unfortunately, there was no contact information in your email.  
  Kindly provide the details needed to resolve your concerns.  
   
  * Name on the reservation- 
  * Hilton Reservation Number - 
  * Hotel Name  
  * Date of Reservation   
  * Hilton Honors Numbers (if applicable)  
  *Reason for your complaint-  
  
  Best regards, 

  Hilton Worldwide

  Date: 02/24/2025

  Hello *****,   
  Thank you for your feedback. We sincerely apologize for the challenges you encountered when attempting to change your room type during your stay. 
  We understand that you booked a handicapped room with a roll-in shower on February 01, 2025. While the hotel was willing to make an exception to your reservation, the room type you requested would have incurred an additional cost. Upon review, we found that the hotel was not at fault as they were honoring your initial request.  
  Thank you for your loyalty to Hilton. We look forward to welcoming you back and ensuring that your future stays with us are nothing short of exceptional. 
   Best Regards, 

• Review fromWanda J

  Date: 02/22/2025

  1 star

  Wanda J

  Date: 02/22/2025

  Review for Embassy Suites ********************* (Feb 7-9, 2025)I had a terrible experience at this hotel. My guaranteed adjoining rooms were unavailable, and check-in was delayed until 6:30 p.m. Housekeeping neglected our rooms despite multiple complaints, and staff harassed my family, forcing us to stay at the pool all day, making children ill. We couldnt use our rooms, and my granddaughters birthday celebration was ruined. Completely unacceptable service for a Hilton property!

  Hilton Worldwide

  Date: 02/25/2025

  Hello *****,  
  I hope this email finds you well.  
  We have been in contact with the hotel. They have shared that their policy prohibits parties at the hotel. This is due to safety concerns for all the guests. Additionally, we have been advised that they shared this information with you.  
  Thank you for your loyalty to Hilton. We look forward to welcoming you back and ensuring that your future stays with us are nothing short of exceptional. 

• Review fromEric B

  Date: 02/19/2025

  1 star

  Eric B

  Date: 02/19/2025

  Tru by Hilton on *********************************************. I am a Hilton Honors member for years and this place has ended that relationship. Front desk and (******) with Honors customer service was Horrible. They told the front desk to tell customers that there was a water issue so they were not providing breakfast. I was told that there were too many bookings and it saved the hotel money. ****** said the hotel does not have to provide breakfast since it was complementary service and it does not matter if the advertise it is provided. I called two surrounding hotels and they were providing breakfast. This place was not that clean and customer service was non existent.

  Hilton Worldwide

  Date: 03/05/2025

  Hello ****,
  
  Our **************** has forwarded your Better Business Bureau Review (ID #******* regarding your stay at the Tru by Hilton ***************************. We apologize for the delayed response to your review and greatly appreciate your patience.
  
  Thank you for taking the time to share your feedback. We deeply regret the negative experience you had during your stay, including the issues with breakfast, cleanliness, and customer service. This is not the level of hospitality we strive to provide, and we apologize for falling short of your expectations.
  
  As a goodwill gesture, Hilton Honors bonus points were added to your account. While we understand this cannot undo your experience, we hope these actions reflect our dedication to ensuring your satisfaction.
  
  Your concerns have been shared with the hotel's leadership team for review and improvement. We value your loyalty as a Hilton Honors member and are truly sorry to lose your trust. We hope to have the chance to regain your confidence in the future.
  
  
  
  
  Best regards,
  
   
  
  **** *.
  Executive Ambassador