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Business Profile

Agricultural Services

USA Fleet Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Agricultural Services.

Complaints

This profile includes complaints for USA Fleet Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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USA Fleet Supply has 2 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 cb radio antennas on 5/1/25 and my credit card was charged but I still havent received my order and I cant get ahold of the company there is no phone number and they do not answer my emails

    • Initial Complaint

      Date:06/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received the order. cancelled it but never received any information from this company that it was cancelled and then got the charge on my credit card. Cannot contact them by phone and need my credit. Think it is a scam company.

    • Initial Complaint

      Date:05/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4-18-25 ordered items 5-19-25 finally arrived 5-19-25 emailed complaint- no reply 5-21-25 requested return label 5-22-25 emailed label info as requested 5-28-25 email reminder asking them to send return label 5-30-25 still no response.The product was poor quality and unusable. Not as described at all.They asked that I send them package information in order to get a return label. I sent the information and they have yet to respond. Im willing to send the item back for a refund but they wont give me the label information.

    • Initial Complaint

      Date:04/15/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 7/22/24. My card was charged right away. The order shipped in November but I received the wrong product. I emailed customer service on 11/29/24 but received no response and emailed again on 12/26/24. I received a response on 12/27/24 asking for more information which I replied to right away. I asked for either the correct item to be shipped or a refund provided. I emailed again on 2/13/25 after not hearing back. No response and no refund and no correction. By the time the item shipped it was too late to do a chargeback on my credit card.

    • Initial Complaint

      Date:03/28/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on 3/17 Says order is shipping 2 days later Haven't received product and get no response to inquiry's Checked reviews online and on your site and this has happened to 100s of customers

    • Initial Complaint

      Date:01/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 29th, 2024, I placed an order on ************************** for some items for my workplace. The website advertised free shipping for orders of $150. My order was $163 but it still charged separately for *********** financial **** flagged the transaction on my corporate card as high risk due to a lack of security on the transaction system used. I received an e-mail the following day stating it had been updated in status. I had yet to receive any product or update as of the beginning of December, so I sent an email to the only way to contact the company, their email address. It immediately kicked back saying delivery was unsuccessful to a forwarding *** email address. I have scoured their website and I cannot locate a phone number, and their mailing address for correspondence is a PO Box rather than an actual physical location.

    • Initial Complaint

      Date:12/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order and paid for it and never received the products. When I reached out to them they claimed one of two items ordered was on backorder but they would ship what was in stock. We still have not received anything for the $202.16 charged to our company card 10/30/2024. See order info below: USA Fleet Supply Hello *** ******* Thank you for your order! Your order has been received and is now processing. You will receive an Order Status Update email update when your is ready to ship. Please let us know if we can be of any other assistance in the meantime. We are committed to fulfilling your trucking, warehouse and shipping supply needs. Your satisfaction is our ************ can check the status of your order at any time by clicking here Order ******** Company Name:Yankocy Wholesle Building Materials IncCompany Name:Yankocy ******************************* Billing Address:*** ******* ********************************************************************************************************************************************* Shipping Address:*** ******* ********************************************************************************************************************************************* Phone:**********Phone:********** Email:************************** Method:UPS Ground Customer certifies shipping is to a commercial location.Loyalty Points:20216 DetailsNameUnit PriceQuantityTotal 27328Detailed Drivers Vehicle Inspection Report, Straight Truck, Book Format$6.2420$124.80 685Detailed Driver's Vehicle Inspection Report 2-Ply Carbon$4.4020$88.00 Sub Total:$212.80 Discounts:$10.64 Grand Total:$202.16 Thank you for your business!The ************* ***************************, LLC Everything Trucking and more!****************************** For all other inquiries, please feel free to contact ****************

      Customer Answer

      Date: 01/17/2025

      Complaint ID: ******** has NOT been resolved and there's nothing for me to click on the current correspondence to acknowledge no response from the business.

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered parts on 23 Nov 24 and paid for 2 day shipping. I never received the parts. I orderd again on 3 Dec 24 and paid for 2 day shipping. I never received the parts. I was charged for the merchandise both times.

      Customer Answer

      Date: 12/30/2024

      I have received refunds from the attempted transactions.

       
      THIS IS A SCAM COMPANY.  They claim to have shipped both orders and gave bogus order tracking numbers.


      Shut them down and nail their scam a**** to the wall.

    • Initial Complaint

      Date:11/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      USA Fleet Supply offered 2-day shipping on their products. I ordered on Oct 30 and they shipped on Nov 13. I did receive the merchandise and it was a decent price but the shipping was 2 WEEKS not 2 days. Really bad. Will never use them again.

    • Initial Complaint

      Date:11/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      email 6/28/2023 ordered ******. email 8/6/23 inquired about order shows on website shipping; nothing has arrived. Told back order with manufacturing. email 12/11/23 told the same as last email. email 12/27/23 states shipped. Email 5/20/24 no items received; request refund. Email 6/25/24 no refund. Email 6/27/24 states refund issued from Vendor. Contacted ******************* no refund on statement. Email 10/21/24 asking Vendor for refund. Email 10/22/24 Vendor states contact my *******************.

      Customer Answer

      Date: 11/27/2024

      The Vendor has not resolved the issue. 

    USA Fleet Supply is NOT a BBB Accredited Business.

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