We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Advanced Plumbing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Jason K

    Date: 01/15/2023

    I am writing this review due my terrible experience with Advanced Plumbing.I called Advanced Plumbing to come and service my hot water heater. It was not providing enough hot water.I had lived in the house for a few years and had never had an issue with the water heater.The technician said that the water heater needed rebuilt. After he rebuilt it, I had hot water. I paid the invoice of $651.00.The next day I was walking through the garage to go to work and I noticed water leaking out of the water heater. I took a picture and sent it along with an email to Advanced Plumbing. The responder said that she would talk to the technician. She wrote me back and said that the hot water heater was already like that so it was a preexisting condition and that they would charge me a $60.00 trip charge as well as the cost to fix the water heater. Obviously this was insane. I went back and forth with them for a few weeks and they were uncompromising.I decided to call another plumbing company. The technician from the new company inspected the water tank and said that it needed replaced.I told him about the previous service from Advanced Plumbing and he said that it should have never been rebuilt because the bottom was starting to rust.His view was that they were either incompetent or wanted to make more of a profit by rebuilding the water heater. Due to how they had treated me I went with the latter.I paid for the new water heater and sent correspondence to Advanced Plumbing telling them what had occurred. They were uninterested and declined to offer me any type of relief or compensation.I am writing this review in the hopes of warning other potential customers. I never have a problem paying a fair price for services but it really bothers me to be ripped off and taken advantage of. I feel like Advanced Plumbing stole from me.This is the Advanced Plumbing located at: ***************************************************************.

Advanced Plumbing, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.