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Business Profile

Driveway Sealer

L & L Driveway Sealing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driveway Sealer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired these guys on July 13th. They messaged me that they give a one year warranty on their work. On July 18th they applied the sealer and it looked great. On August 3 I noticed something weird with the color. It was turning a brownish color and not the dark black matte he promised I would have in my message. He said someone complained to his Uncle a few months earlier about the same problem. He promised to come back and take care of it. On August 11 he messaged me that the rain had backed him up. On August 29th they still had not come out. On September 1st he comes by and does 3/4 of the driveway but never comes to the door to talk to me. He then messages me and says it will blend. The problem is the area he didn’t do has the brown tint to it. On September 2nd he messages me and says he will come by and coat the rest. On September 7th he says sorry he is in **********. On September 12th he says he will stop by and finish coating and if not today definitely on Wednesday. For the next two weeks I am messaging him on when he will be by and he ghosts me. On September 28th I have had enough of his ghosting me and send him a message asking him to get it done this week or I will post my complaints with his one year guarantee and his telling me he is coming by. I also contacted the Better Business Bureau and they have no record of this company.
    Buyer beware of a company that makes repeated promises to deliver and doesn’t back up their word!
    I never write reviews but this has been a waste of my money and time working with this group.
    I give them 0 Stars for not keeping their word. I have all the messages in my phone and why I am able to post such a long review. This was easy for him to solve by doing the whole driveway again to get rid of the color. I have pictures showing the difference in color and it’s not blending. I have a picture of my neighbors driveway that was done around the same time and his is a deep matte black finish and looks great. Mine looks like crap

    Customer Answer

    Date: 10/03/2022

    I told the lady from BBB I didn’t have a name or address. I got the information off Facebook and gave you the email and phone number for the business. I can only find them on Facebook. I sure hope you can help because I have all the text messages supporting my claim. I can be reached at ************ cell

L & L Driveway Sealing LLC is NOT a BBB Accredited Business.

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