We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security

IDEMIA America Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 6, 2023 I tried to pay the cost of doing *** Precheck through the IDEMIA website. Their system was malfunctioning and mistakenly charged my account six times for the *** Precheck. I should have only been charged once. I have called the company number numerous times to try to get the five overcharges refunded. Each charge was for $78 so my account was charged a total of $468. After three weeks, the company finally reversed four of the five bad charges. I then received an email on September 22 saying that "all duplicate charges have now been refunded and should be reflected in your bank account or credit card account no later than September 25". I called back in again after receiving the email to remind them that they still owed me $78 for the fifth overcharge, and have called in a couple times since. Each time I have been told they still have a ticket open for my last refund and that it has been "escalated". During one of the calls I was told they had 30 days to complete my final refund. I called back in on October 10 and was again told that my ticket was open and had been escalated and I needed to keep calling to check the status of the final refund. We are now over a month since the bad charges and I have still not received the final $78 reversal or refund to my account, and am tired of being told to call back in to check.

    Business Response

    Date: 12/28/2023

    ***  Customer Service received this complaint on 12/28/2023.  Our records indicate that the first 4 refunds were provided on 9/19/2023, and the 5th refund was processed on 10/27/23.  We attempted outreach to the customer to verify that the 5th refund was received, but reached customer's voice mail.  If the customer has any continued concerns, we recommend that they contact the *** Call Center.  

IDEMIA America Corp is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.