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Business Profile

Bicycle Dealers

Coqui Cyclery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of this business has stolen an expensive bike rim from me. ***** accepted 750 dollars from me for a dropper post, tires, and cassette upgrade from 11 to 12 speed. I didnt hear from ***** until 17 days. He lied about calling and leaving me a message. I go to pick up the bike, the dropper post he ordered was wrong, he put a e bike chain on, and and 11 speed cassette he also told me that my rim was cracked. So hed give me a spare until a new rim came in. He told me five days for the dropper post and rim. Its been ten days and he hasnt returned any of the many calls.

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bicycle from Coqui's Cycler Owner ***********************************, in April 2023. I dropped the bicycle off at the store for repair on October 23, 2023 of a part this is under warranty. I have not heard from the store or the owner regarding the progress of the repair. The store has posted hours, ******,W,F,Sat, but the doors have been locked for the last two weeks. I have left a message on the store phone, but now the phone rings until voice mail picks up and it is full and you cannot leave a message. Every time I go to the store there are at least two other customers standing outside in the same situation I am in. I have been in contact with one of the employees and they are telling me the employees have not been paid and are not having their calls answered either.

Coqui Cyclery LLC is NOT a BBB Accredited Business.

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