Reviews

This profile includes reviews for Capital One Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Capital One Financial Corporation has 449 locations, listed below.

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  Capital One Financial Corporation

  15000 Capital One Dr Richmond, VA 23238

  
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  Capital One Financial Corporation

  PO Box 60504 City of Industry, CA 91716-0504

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  Capital One Financial Corporation

  13952 Peach Grove Street Sherman Oaks, CA 91423

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  Capital One Financial Corporation

  PO Box 60501 City of Industry, CA 91716-0501

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  Capital One Financial Corporation

  P.O. Box 93016 Long Beach, CA 90809

Review Details

• Review fromMo Z

  Date: 06/09/2025

  1 star
  One star because zero is not allowed they give you a credit line then they dont honored when you go to atm declined

• Review fromAmanda D

  Date: 06/09/2025

  1 star
  Absolutely terrible customer service. I had a pretty large ********************** balance on my card due to a refund so I was using that credit for purchases. Without my consent or knowledge they issued a refund that I never received. I wasnt checking my statements because I knew I had money to use. When I finally checked it had been 2 months and I received a $25 late fee and then a $40 late fee. I spent 45 minutes on the phone with someone who continuously put me on hold, did not transfer me to a supervisor even though I requested one, told me that he could waive both fees but then only waived the $40 one. So I just spent another 45 minutes on the phone to be told they cant waive it even though I was already told it was being waived and they still cannot provide a reason for anything. The only thing Im guilty of here is not checking my email and yet my credit score has now been hit and I will be affected for years. They are unapologetic and did not care one bit that I closed my account on the spot. I will never use them again for anything and I will be sure that this review is posted wherever I can.

• Review fromKevin S

  Date: 06/09/2025

  1 star
  One of the most difficult companies Ive ever been a customer of. They were so incompetent I could not even close my account without getting frustrated sent around the world put through a horribly s***** phone system and just general treated really like theyd rather lose a customer than change anything about anything they do for the better. Truly a world class s*** show.

• Review fromShay K

  Date: 06/08/2025

  1 star
  Ive never been treated worse by a banking institution.I bought concert tickets thru a ******* advertisement to a show that never existed. Complete fraud. I expected help from my credit card company. They did not investigate, I had to do everything, provide 12 pages of documents, spend time and money to give them everything they kept asking for which took months. I had everything documented from day 1. They stalled and stalled, kept asking for something different every time i asked for an update to my case. Then they finally said too much time has passed and closed the case. Im out over 400 dollars and they did nothing to help me or defend the fraud!

• Review fromkofi A

  Date: 06/08/2025

  1 star
  capital one credit card payment withdraw money from my account every month that i have not authorized the payment.

• Review fromDawn D

  Date: 06/07/2025

  1 star
  I was told that my account was closed because I had blocked my card from fraud and I had been paying my account on time and even before the month of June I paid before it was due so I was pretty upset about that. I just paid it off I also paid on the Kohls card as well I need them to reinstate my account.

• Review fromKelly M

  Date: 06/06/2025

  1 star
  Spoke the most vile, rude, unsympathetic person today. Asked for assistance with option for my account (I live in ** and lost my home to Hurricane ******) and *** was awful. Asked to politely be passed to manager due to *** not providing any information I asked for and he hung up during transfer. Manager did call back and transferred me to someone in the ***************** who apologized and that was it. While that was kind it was ineffective and seemed like a dry, empty gesture. I am cancelling account and letting them take my car JUST because of their ridiculous, unsympathetic, and unfriendly service on multiple occasions!

• Review fromRobert I

  Date: 06/06/2025

  1 star
  I was approved for credit line as soon as I logged in to the app an it was a blessing spent 300 in credit. About a week or so later, I paid the ****************************************** They updated the credit and I went and bought some small stuff for home at a store with my credit card and was approved. The next day my credit was 0 and they Restricted my account when I called to see what the problem was, I was told my account had been flagged because I paid the credit back early. Then after i called and was told that I had to have proof of income, so I spent all day calling Probably trying to find out what documents I needed to send to fix my account and it was absolutely the most frustrating time I've ever had to deal with it took all day for them to tell me what documents I needed and every person I spoke to was very rude and couldn't send me to a supervisor or anyone in charge of the fraud or credit departments, they told me it was protocol to take the credit away and restrict my account , so I did some research on capital one standards and protocol and that was not true at all they lied over the phone and they refused to give any information on why they took my credit line away and restricted my account, I have a family of 6 and I paid what I owed on my credit line so it would update and I could use credit to help take care of my family while I was gone outta town for work. But instead my account became restricted for paying off bill early and they still haven't fixed my account and ********************** or reached out to me to try to fix the problem.

• Review fromMeifen C

  Date: 06/05/2025

  1 star
  I was applying Capital One credit card online ! It was telling me I f I spent $500 I would get ****** miles welcome benefit . After I spend over $3000 paid $ 1300 1st statement . I dont have any welcome miles . I called capital one they told me me I am approval for credit card applying not approval for welcome miles . I think this is scam ! For customers used ********************** and not paying the promotion

• Review fromCarmen

  Date: 06/04/2025

  1 star
  Terrible credit card service I have on auto pay and still charged late fee and they wouldnt refund go to chase