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Business Profile

Rubber Stamps

Acorn Sales Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rubber Stamps.

Complaints

This profile includes complaints for Acorn Sales Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Acorn Sales Company has 2 locations, listed below.

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    • Acorn Sales Company

      1506 Tomlyn Street Richmond, VA 23230

    • Acorn Sales Company

      P. O. Box 6971 Richmond, VA 23230

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for some Stock Certificated for my corporation, i have ordered certificates several times before and received the product on 11/26/2022, the product I received was printed on poor quality paper not high grade glossy feel paper like on past orders plus on prior orders on the back side of the certificate it was printed in color vs a black and white version that was received, I contacted the company via email requesting either a replacement of the property or a refund, I received a response saying that they do not offer refunds on customized products, the issue is that on custom made products I would only be at fault for spelling issues of information errors none of which occurred there was not an issue with the product other than the paper quality and the printing, in a email response the company further states that the color print on the back was no longer done but that information is not given on the website as if it was I would not have reordered this product and maybe would have chosen a different design.

      Business Response

      Date: 11/29/2022

      These are branded products that we get from ****************. They have been in business since **** and our main supplier for stock certificates for decades. They have had to change their printing methods and go from older, antiquated offset lithograph printing methods to digital printing. The advantage to digital printing is that the color will be more vibrant but the paper stock has more of a glossy feel. There is not an option for changing out the paper stock as they have gotten rid of their old offset printers. We get the paper from the supplier and then print them as the customer orders it. We printed these just as they were ordered. Our site has pictures of the front and back of the certificates. Since, they are custom printed with your information on them; they are not eligible for return or refund. 

      Customer Answer

      Date: 11/30/2022

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID *********, and have determinedthat this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      ***************************




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