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Business Profile

Dentist

Henritze Dental Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Henritze Dental Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Henritze Dental Group has 13 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They billing me for a 50.00 for not showing up to a appointment in sept.2024 I called them the first of Jan. 2024 to see if they took my new insurance which was ****** they said no they don't pay enough so I got a new dentist that did except it and told them I got a new dentist then they starting sending me the bill I haven't been since 2023. I called them to ask and they said we don't no who u called .this is a lie and I don't owe them anything. Please help me...

      Business Response

      Date: 01/17/2025

      RE: Response to Complaint Case No. ********Dear Sir or Madam, I am writing in response to the complaint filed by ******* ****** regarding their experience with Henritze Dental Group. We will be
      responding to the consumer directly on this communication. We appreciate the Better Business Bureau’s role in facilitating
      communication between consumers and businesses and take this matter seriously. I
      am confident this consumers complaint will be rectified, and we will provide a positive
      outcome for them. I appreciate you giving us the opportunity to review this
      inquiry directly with the consumer adhering to federal privacy laws. If you
      have additional questions, please do not hesitate to contact me. Sincerely,******* ******Director of OperationsHenritze Dental Group

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unsatisfactory dental work, poor quality work done,filling fell out and I've made ongoing attempts to contact the Dentist via phone,email,text All without a response. Dental Office was notified of Partial Denture not fitting properly and hitting my other teeth and causing significant pain with my TMJ to which I took the Partial to the Martinsville Office to turn in for a Full Refund ( Receptionist ***** ) stated to take the Partial back and she would take the Partial off my record and with my insurance company. As of this current date the Dental Office has failed to respond to my Complaints. To my understanding the Dental Office has not sent information to my Dental Insurance regarding my Unsatisfactory Dental Work and Partial Denture nor entered to remove off my record, the Insurance has full knowledge of my Unsatisfactory dental work and services I received, to which will be reported to higher agencies if Complaint can't be resolved. I received a letter stating that I needed to find another Dental Provider due to my ( My alleged Behavior towards staff ) to which I have 30 days to find and if I needed any dental assistance within the 30 days my Dental Provider was still obligatedto my dental needs, To which I have needed due to front tooth/ backside falling out. I have sent emails, text ,calls to get help to which all have been ignored leaving me in pain.Dental Office is not acknowledging the Unsatisfactory Partial denture Refund, nor the subpar quality dental work they have provided that's discolored and falling out. Furthermore this Dental Office has made false allegations about me to dismiss me from the practice. I have had no behavior issues, the only issues I've had is the Dental Office not liking my insurance, inaccurate billing, failing to resolve my complaint and honor my reimbursement due to unsatisfactory work. I've been ignored completely by this Office and left in pain. My dental treatment has been neglected as the provider has failed to help.

      Business Response

      Date: 01/17/2025

      RE: Response to Complaint Case No. ********Dear Sir or Madam, I am writing in response to the complaint filed by ********* ******* regarding their experience with Henritze Dental Group. We have responded
      to the consumer directly on this communication. We appreciate the Better Business Bureau’s role in facilitating
      communication between consumers and businesses and take this matter seriously. While
      we strive to provide any dissatisfied patient with the resolution they seek, we
      can only accommodate when the resolution is a reasonable request. I appreciate you giving us the opportunity to review this
      inquiry directly with the consumer adhering to federal privacy laws. If you
      have additional questions, please do not hesitate to contact me. Sincerely,******* ******Director of OperationsHenritze Dental Group

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My teeth are to big ***** the Dentist keep filling down the teeth even when I told her they were to big.tome if your teeth are to big why would you keep filing them down. She said I didn't have a pallet then why didn't she said they would work. Insurance paid 4000 for a set of teeth I can't ware.I look forward to my dentures I'm 72 years old and with out teeth her reply was that that's all she could do I'm very un happy with her

      Business Response

      Date: 07/10/2023

      Patient only complained that dentures were too loose.  We did a soft reline same day and recommended an implant overdenture due to her shallow palate.  This patient will have a hard time wearing a normal denture.  We will be happy to refund her insurance company the full amount, the patient will need to return the dentures to our office.  Patient needs to contact our office.  

    Henritze Dental Group is NOT a BBB Accredited Business.

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