We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fire and Water Damage Restoration

Consolidated Construction Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Consolidated Construction Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Consolidated Construction Services, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 14th we had a fire in our house and I called Consolidated the next day to get mitigation services started. They started the following week and promised to clean the walls, all items in the house, duct work, and prime/seal the walls. Once it came to the point of them cleaning and sorting all of the items in the house they said it they didn't have enough room in their warehouse and refused to clean or sort any of the items in our house like they originally promised. They proceeded to hiring someone to prime and seal the walls which they did a horrible job - paint want dripping they painted the door hinges and left paint all over the floors. We submitted a complaint with the company and asked to see their invoice before they sent it to our adjuster, this still has yet to be done. We have called the company every day for the past three weeks asking for an invoice and they have not sent it or reconciled their services with our insurance. We are to the point where a sworn statement of loss has to be submitted within 60 days of loss and they have yet to get their part completed and turned in and this should've been done months ago. They lied about their services, what they would do, and the work they did was not acceptable.

      Business Response

      Date: 04/14/2025

      I will look into this complaint today.

      Business Response

      Date: 04/21/2025

      I will be reaching out to the consumer to address any issues.

    • Initial Complaint

      Date:08/15/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My issue is with **** *****, who came out and looked at what was needed, and said he’d get back with me on an estimate. A few days later I called and inquired when I might get his estimate; he put me off until “the middle-ish of next week”. I could hear in his voice he was bothered, so I decided to give him even more time. Going on 3 weeks later and still NO follow up from him. The reason for the complaint is that he was told I was living in a hotel and the work to be done was urgent. He could see the conditions and knew there was very little walking room and no shower, all reasons to not be able to occupy the home. (The dust from the tear down also made it impossible to stay, because cleaning was impossible with everything from the bedroom being piled into the living room and kitchen). His never contacting me to, at the least, be honest and say he didn’t want the job, caused a great waste of my time, time lost for searching for a willing contractor.

      Business Response

      Date: 08/16/2023

       Another company did the demolition/mitigation on her trailer and they recommended CCS for repairs.  **** ***** did visit her home and told her that he would try to get her an estimate shortly.  He also told her we were 12 to 14 weeks away from starting any repairs.  His impression was that she would not wait that long for repairs to begin and that she was looking at other options.  We did not know where she was living but our impression was that she was getting other quotes so we were not her only option.  I am sorry if she feels we let her down on the timing of getting her a quote.  We should have responded that we were too busy to provide an estimate.

      Customer Answer

      Date: 08/16/2023

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      1) “He (***** also told her we were 12 to 14 weeks away from starting any repairs”….that is a completely false statement. He simply took my email address and said he’d text or email an estimate so I could get that info to my insurance company.  Indeed, I was expressing gratitude; the kind of delay the respondent speaks of would have generated an entirely different response.  Then, when I called asking about the estimate and he put me off for “middle-ish of next week”, I believed he was doing what he said he was going to do!  He simply never followed through after that, and my time was wasted. “His (******) impression was that she would not wait that long for repairs to begin”… true, it was an urgent need, which I told him the day I called, and when he came out, I restated the urgency, pointing out the fact that I obviously could not live there under the current conditions.  “Our impression was that she was getting other quotes” is being pulled out of the hat for purposes of a response to this complaint, but no such “impression” was ever given. I did no further searches until I realized this company was not going to follow up! 
      Regards,

      ****** ******** 

    Consolidated Construction Services, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.