We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotel Reservation

Hyatt Place Innsbrook

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a guest at this hotel from 26 June 2022 to 02 July 2022 for a trip funded by the ** *********** The confirmation number for this trip was **********. Unbeknownst to me, I was mistakenly double booked for the night of June 26 for the amount of $109.44. The confirmation number for this double-booked room was ZUYQQR. I did not notice this charge until several months after my stay. I called the hotel on 13 February 2023 and asked for my credit card to be refunded, but the refund wouldn't go through because my credit card had already expired. I gave the manager, Ms. **************************** my new credit card number to re-try issuing the refund. After telling me that it didn't work, ************** said that she would be contacting *****************, the regional manager, to ask her to issue me a check. I called the hotel earlier today and was told, again, that they would be contacting ***************** to ask her to send me a check. No progress has been made in the last few months, so I'm contacting BBB in hopes that you can "light a fire" under the right person so that I'm refunded $109.44.Please note that I'm serving in the **** and living in ******. Although I have a ** mailing address, I have a ** phone number ****************). The ** phone number I listed above *************) is not in service, so I will either have to be reached via email or my ** cell phone.

    Business Response

    Date: 06/15/2023

    I took over the property last week as the new GM. ******************* has been refunded and notified.

Hyatt Place Innsbrook is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.