Complaints

This profile includes complaints for Flat Fee Landlord, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Flat Fee Landlord, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Flat Fee Landlord, LLC

  2106 Gallows Rd Ste G Flr 2 Vienna, VA 22182-3961

• 

  Flat Fee Landlord, LLC

  1050 17th St NW Ste 800 Washington, DC 20036-5514

• 

  Flat Fee Landlord, LLC

  10411 Motor City Dr Ste 750 Bethesda, MD 20817-1289

• 

  Flat Fee Landlord, LLC

  8000 Towers Crescent Dr Ste 1399C Tysons, VA 22182-6207

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I provided Flat Fee Landlord a month's notice that I no longer wanted to use them to manage my property. They continued to harass my tenant for rent after the termination date, and then claimed that I could not exit our agreement until the tenant's lease ended because I had an annual contract. I provided them proof that I had a cancel-anytime contract and they stopped responding to my emails. Despite multiple follow-on attempts, they ignored subsequent emails until I sent them a legal notice to which they immediately responded that my account would be paid out. However, in response to the legal notice, they only paid out my current balance and tenant's deposit. They did not include the $60 refund for an "annual technology fee" they charged during my final month (August 2023) with them managing my property. I was given assurances over the phone by ******************* and by email that the refund would be made to me given my imminent departure. They have ignored subsequent emails I have sent.

  Customer Answer

  Date: 10/21/2023

  Hi, I have something I didn't put in the complaint but I think is worth mentioning directly to BBB. If you go to the company's website, flatfeelandlord.com (through the company website link on BBB), they have a logo at the bottom that says they're a BBB accredited business with an A+ rating. However, their profile on BBB clearly states that they are not a BBB accredited business. Just thought you should know.

  Ben

  Business Response

  Date: 11/08/2023

  Good evening, 

  Our accounting department is working on refunding the remaining balance of $60 back to the owner. This should be processed as soon tomorrow, Thursday, November 9th, 2023. As soon as I receive confirmation that the transaction has been processed, I will provide an update along with a copy of the owners statement. Thank you.

  Sincerely, 

  *******************************

  Business Response

  Date: 11/14/2023

  Good Morning, 

  Please be advised that the refund for ************** of $60 was processed on Friday, November 10th. Let us know if there is anything else we need to do on our end. Thank you. 

  Sincerely, 

  *******************************

  Business Response

  Date: 11/14/2023

  Hello, 

  I've attached proof of the refund we have processed for **************. A total of $60 was processed on Friday, November 10th, 2023. Please let us know if there is anything else that we need to do on our end. Thank you. 

  Sincerely, 

  *******************************

  Customer Answer

  Date: 11/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  This company dodged my repeated efforts to contact them about this matter by email until I filed this BBB complaint. Clearly this is just their attempt to look legitimate on your website when, in fact, they should not be BBB accredited. Come to think of it, their profile on BBB (where I posted this complaint) says they're not an accredited business. However, they proudly display a BBB A+ certification on their website, Flatfeelandlord.com. Which is it?
  
  ***
  

• Initial Complaint

  Date:10/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a water leak. I called the water company they advised me that it was on the property management company to fix it. I put in my work order immediately, problem number one. ****** didnt want to send someone out and advised it was up to the water company after providing the proof he requesting in writing from the city on the process. After finally sending someone out it was fixed on 10/12. Today, I receive a response that it was clear that the issue was caused by a car so its tenant responsibility. False, we park in the garage and driveway. There is no definitive proof that they can provide that shows it was one of our cars that caused the issue. Theres no proof that weve even parked near that irrigation line. This charge needs to be removed from our account. I will take this as far as I need to if this isnt resolved.

  Business Response

  Date: 11/20/2023

  Good afternoon, 

  I have attached several attachments of conversations between the maintenance team, tenant and vendors. Please let us know if there is anything else that you need from us. Thank you. 

  Sincerely, 

  ******************************* I Regional Manager

  Business Response

  Date: 11/20/2023

  Hello, 

  I have several other documents I was not able to upload. Can you please let me know what would be the best way to get the rest of the attachments to you? Thank you. 

  Sincerely, 

  ******************************* I Regional Manager

  Business Response

  Date: 11/28/2023

  Good afternoon, 

  We have thoroughly reviewed the details, including the images and video footage we provided through our last email response and It is crucial to note that the lease agreement clearly outlines the tenant's responsibility to promptly report any defects, damages, or breakages to the landlord in writing. In this case, the tenant admitted that the water leak had been ongoing for a week before reporting it. The delayed notification hindered our ability to address the issue promptly, and as per the lease agreement, the tenant is responsible for the resulting damages.

  The images presented by the tenant indicate tire tracks leading directly to the site of the leak, both from the driveway and the lawn. Additionally, the video provided by our technician clearly shows tire marks near the origin of the leak. This evidence strongly suggests that external forces, likely vehicular, have contributed to the damage. Moreover, the pictures of the hose provided in your email reveal clear signs of damage consistent with being run over multiple times by a heavy object, such as a vehicle. This aligns with the tire tracks visible in both the images and video. Given these circumstances and in adherence to the terms of the lease agreement, we cannot reverse the maintenance repair charges. We understand the importance of maintaining a positive landlord-tenant relationship and are open to further discussion to reach an amicable resolution.

  Please let me know if I need to send additional pictures or video content. Thank you.

  Sincerely, 

  *******************************

• Initial Complaint

  Date:09/19/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used FlatFeeLand Lord (Property Manager) from 2019 to June 2023. When I had a good tenant in my rental property the services were not bad. On December 9, 2022, Flat Fee Landlord leased my property to ***************************. I did not hear anything from the property manager until I called them wanting to know where my rent was on January 25th, which was 25 days after rent was due. They representative that I spoke to said that the tenat could not pay and was trying to get Debt Relief. My issue with this was that no-one informed me of any of this. After a long eviction process. I was given position of my property when the Judge signed the judgement on June 30th, 2023. I week previous to this I sent a message through Flat Fee Landlords Web Portal stating that I was not longer going to use their services. At that time I accessed my account and there was a balance owed to me of $4850. I have a screenshot of this. I got a response back in a couple of days stating that is would take from 30 to 45 days for me to be paid.Since that communication, Flat Fee Landlord changed their portal and my account shows no activity. I have called several times and either I am promised someone will get back to me and no-one ever does.

  Business Response

  Date: 09/25/2023

  Hello, 

  We are in receipt of the Consumer's complaint and are currently in the process of closing out his account. The owner, ****************** will be receiving an email from us this week regarding close out information about his account. We just recently transitioned over to a new property management software which was the reason for the delay. His account will be resolved and closed out on or before this Friday, September 29th. Please let us know if there is anything else you need from us regarding this matter. Thank you. 

  Sincerely, 

  *******************************, Regional Manager

  Customer Answer

  Date: 10/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The business said that my account would be settled by 09/29/2023, but I have not received any email communication or payment that is owed to me as of 10/05/2023. 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 10/06/2023

  Good afternoon, 

  Please be advised that ************************************** account has been closed and a reimbursement of $3,306 has been processed via ACH. The funds should clear in his account within 3-4 business days. I have attached an Owner Statement that shows a summary of his portfolio from Jan 1,2023 to present day. Please let us know if there is anything else we need to do on our end of if you require of additional information. Thank you. 

  Regards, 

  *******************************, Regional Manager

  Customer Answer

  Date: 10/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The attached Owner Statement contains details about someone else's property, not mine.
  
  Regards,
  
  *************************
  

  Business Response

  Date: 11/07/2023

  Good evening, 

  I understand on our last attempt to resolve this matter, the wrong document was attached. It Is In our best interest to resolve this matter as soon as possible, which is why the correct document has been attached. Please let us know if there is anything else need to do on our end. Thank you. 

  Sincerely, 

  *******************************

  Customer Answer

  Date: 11/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: I still have not received the settlement payment. The statement that you provided shows that Flat Fee Landlord owes me $3636.45. Will you please deposit this amount  into my account or send a check to the address that you have listed for me in the statement.
  
  
  Regards,
  
  
  
  ******* *****