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Business Profile

Foreign Auto Repair

Eurotech Autowerks, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2007 Volvo was towed to Eurotech Autoworks on 2/6/2024 for a coolant leak. ***** advised me a week later after driving my vehicle he was unable to find an issue. I advised him that the leak was coming from the area where the water pump was located. The following day ***** called and advised that while trying to find leak he broke bolts off on the water pump and it would cost ***** to fix the bolts breaking. The bolts were not broken prior to me taking my vehicle to Eurotech Auto works they broke while ***** was trying to locate original issue of leaking coolant. Eurotech Autoworks refused to take any accountability for causing a bigger issue while trying to locate what my vehicle was originally brough to them to fix which was the leaking of coolant. My vehicle was towed from Eurotech Autoworks on 2/16/24.

    Business Response

    Date: 08/26/2024

    I don't feel that I should be held blame for everybody's corroded/rusted bolts,poor quality parts, improperly installed parts in an effort to help a customer out in a tight situation

    Customer Answer

    Date: 08/26/2024



    Complaint: ********



    I am rejecting this response because:


    You are a certified mechanic. I trusted you to fix my vehicle. You did not make me aware of rusted bolts or possibility of this happening prior to you attempting to fix original issue. I had to pay for your negligence, lack of professionalism and failure to communicate effectively . You should take accountability  you broke the boots off in process of trying to fix originally issue of leaking water pump that is not my fault as a consumer that you broke bolts off inside of engine trying to complete repair. 

    Sincerely,



    ***** ******

    Business Response

    Date: 09/03/2024

    I have very little knowledge of the history of your car, I have only worked on it a couple of times behind you, nobody could have removed those bolts without them breaking, I don't know if you crossed threaded them or used some kind of thread lock, I do know that you use cheap aftermarket/ inferior parts. You can call me all the names you want, it doesn't change the fact that you want to blame someone else for the problems that you caused

Eurotech Autowerks, Inc. is BBB Accredited.

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