Complaints

This profile includes complaints for Groundworks, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groundworks, LLC

  1741 Corporate Landing Pkwy Virginia Beach, VA 23454-5929

  
• 

  Baker's Waterproofing

  5 Industrial Rd Building A Washington, PA 15301

  
• 

  Ohio Basement Authority

  7950 Bavaria Rd Twinsburg, OH 44087-2252

  
• 

  Indiana Foundation Service

  624 N Front Street Whiteland, IN 46184-9485

  
• 

  Alpha Foundations

  66 Industrial Park Monticello, FL 32344-5876

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ***** ******** (field rep and sales guy) of Ohio Basement Systems on Tuesday 04/02/24 via phone call at ************ to inform him that my basement flooded due to the heavy rains. I also contacted the Ohio Basement Office number at 330-425-0797 and sent emails on the site. I explained that my basement had flooded and I just had my home waterproofed October 23, 2023, not even six months ago.
  
  Worker came out Wednesday 4/3/24 made it after 2. found the problem 6 ft. of exterior wall was NOT water proofed, water was leaking in through wall in that section.
  
  There was also a drain installed in my backyard to drain water out of the yard and away from my property. This drain does not seem to have worked since it was installed. Water stands in the drain and the backyard is just as drenched and muddy, if not more, as it was before the drain, and now other areas of the backyard pool and hold water.
  
  Brian informed me that someone would be in touch first thing in the morning to schedule completion of the job very soon. I have not heard from anyone. The electrical panel had not been installed until a week later unevenly and left a not so nice broken patches of drywall around the panel and in the ceiling of my wall.
  
  My carpet has been ruined my wooden furniture is being warped sitting on wet carpet. My insurance company covered ******* of the job and I had to be financed for over *****.
  
  The total cost of this job I paid was ********** all paid in full. I am trying to get the situation corrected before any further damage to my property from the incomplete job and am looking for a refund of at least the finances amount to get water restoration, carpet replaced and ruined furniture repaired or replaced.

  

  Business Response

  Date: 04/11/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us our Supervisor found where the downspouts were 100% clogged. Supervisor is going back 4/11 to clear/replace the downspouts which should rectify the issues.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 04/22/2024

  The information that the company completed is not the entire conversation. OBS did come back out  on 4/11 24 and stated that the original crew did not properly glue the fixtures that were connected to the clay tile together and that about six feet of piping was left off of the original job.  They also stated on 4/11/24 that there was a black wire that goes into the sump pump that was not connected and they said they would replace it. After this was done they informed me that they had the drain open for over two hours and since there was no more water coming in that the job had been completed.  I said I was happy that there was no more water coming into my home. The guys ran tests and stated that there was still a blockage in the line and that they would possibly need to  replace the lateral piping. On April 17, 2024, a week later,  the General Manager told me to call and get three estimates to have the lateral line replaced. I asked if they were going to cover this and pay for the job, he says I'll let you know what we can do. I called and received 3 estimates from the companies he texted me and the company that replaced my sewer line in January, 2024. These companies are ***********, ****** ****** and the company *** ********. I emailed **** all three quotes after receiving them. **** called me back today 4/22/24 and told me that they could not pay to have the lateral replaced but could run a dedicated line separate from the original line and that the water would then be ground water at that point. I contacted my city water reclamation department and the director there told me that the company should have put a camera in the line before performing the work, to make sure the storm line was clear of any blockages, before running said lines from my homes sump pump into the storm drain. **** said that his company does not camera lines before performing their waterproofing to homes. I am being given the run around and this company is trying to act as if it is not their responsibility to rectify the issue that I'm having because of their poorly performed job. I informed **** today that I will be contacting a lawyer as I AM NOT satisfied with the  botched work that was done. The waterproofing is STILL NO GOOD because from here on out the water that is supposed to be taken out and away from my home has no piping to empty out into as it is blockage in the lateral pipe. The storm drain has nothing to do with the replaced sewer drain, they are two separate drains. I am still requesting that the correct work be completed and I want compensation if they can not do what is requested. Each time my basement floods or gets wet, I am coming after this company!  I'm sure they have to be insured, licensed and bonded for their companys' work. I cant believe they replied that I was completely satisfied with this work! So unfair, I've been getting stringed along for the past two weeks waiting to hear back on a final solution and today 4/22/24 I received a call stating that this was all they could do. 

  

  Business Response

  Date: 04/23/2024

  The General Manager (GM) spoke to the customer multiple times during the process of getting the original water intrusion fixed. Upon the fixes of the original work the Supervisor found where her discharge line and downspout were currently routed to "**** *********" was blocked. GM recommended 3 companies for the fixes that do that type work and for second opinion that may have other options. GM mentioned we could help identify where the blockage was for them to make the repairs as well if needed. She also had sewer work done by a separate company and GM told her it would be a good idea to have them examine the work to ensure there was nothing accidentally hit as well. 
  
  When Gm and customer spoke on 4/22, he let her know that we could run a dedicated sump line for her for free which would ensure sump pump is working but we will not replace her lateral line in the yard since we do not perform that type of work and is separate from her waterproofing issues. Her want is for us to pay for the replacement of the line in her yard in which GM declined.

• Initial Complaint

  Date:04/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home 06/23. The inspection I ordered on the home showed there were issues in the foundation like cracks and that some recent work had also been done by replacing piers. My inspector called out some shotty work and unfinished issues that should be resolved. The seller of the house notified us she had spent a good amount of money already w/BAUP and would have them make repairs to their work which was warranted and have the remainder of the work we called out completed. BAUP charged her a significant amount of money for a second time, said they completed this requested work, warrantied their work once again. Fast forward, we had to sell our house 8 months later due to unforeseen family issues and move across the county. We listed our home in a great market and immediately got offers at asking price. Our offers fell out one by one because once the inspections were done it was revealed that our foundation was in a horrible state. Different inspectors from different companies had the same conclusion of the sub par, shotty, incomplete, and failing repairs. We asked BAUP to come out to complete any work called out and incomplete work on the inspection. They billed us **** ******** *******, spent three hours under our house and still didn’t complete all the work requested! We had another inspection done a couple days later by the buyers inspector and they took pictures of the unfinished repairs and cracks left behind! The buyers didn’t want to trust BAUP’s workmanship or word anymore. BAUP ruined any integrity we had, our realtor had, and they have! In order to sell our house we had to take a massive over hundred thousand price cut! This has been humiliating and we lost everything on our house which was our life savings! Buyers said they would have to start over on the foundation with a different company and therefore we had to do a huge price cut to make up for the work they will have to do to make the house whole again. We lost everything in a great real estate market!

  

  Business Response

  Date: 04/10/2024

  Bay Area Underpinning completed the Repairs in the attached March 4, 2021 Contract in a workmanlike manner and in accordance with standard industry practices, the manufacturer’s installation guidelines, and local, state, and federal rules, regulations, and codes.  BAU fully complied with its contractual obligations and duties under the Contract.  The issues to which the Customer complains have nothing to do with the work completed by BAU under the Contract.  
  
  In sum, BAU has properly performed and completed the work for this Customer without any issue, problems, or delay.
  
  This BBB complaint is without merit, basis, or legitimacy.

  Customer Answer

  Date: 04/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
    I have attached one third party inspection that states the repairs made months prior were failing. I have two other third party inspections/reports to provide as well as pictures. Bottom line, all third party inspections and reports state the same and our home was significantly devalued costing us substantial financial damages. 
  
  Sincerely,
  
  
  
  ********* ******

  

  Business Response

  Date: 04/19/2024

  Bay Area Underpinning completed the repairs in the March 4, 2024 Contract in a workmanlike manner and in accordance with standard industry practices, the manufacturer’s installation guidelines, and local, state, and federal rules, regulations, and codes.  BAU fully complied with its contractual obligations and duties under the Contract.  The issues to which the Customer complains have nothing to do with the work completed by BAU under the Contract.  
  
  In sum, BAU has properly performed and completed the work for this Customer without any issue, problems, or delay.
  
  This BBB complaint is without merit, basis, or legitimacy.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original service appointment was January 8, 2024. The ******* -technician stated that he needed assistance from another technician to complete the service. The technician scheduled a follow up appointment on his calendar not the company calendar. After no-calls no show the service department on Jan 22th to schedule an appointment for Feb 29th. New appointment canceled and rescheduled as ******* called off sick. New appointment for Apr 1st. This appointment was confirmed on Friday, March 29th for Monday, April 1st. On Monday, another no-call no show. When I reached out to the technician, I confirmed the appointment with he stated "My call got moved to someone else. ******* is the tech who was to come out. He is out sick. Scheduling was supposed to call you. I told my boss to handle it. They should be reaching out to you shortly. Sorry for the inconvenience." This was Monday. No one called. On Tuesday call service at 9:20 am. ****** stated she would inform service manager and worked to get an appt. in the next week. On Wednesday, called again as no one called me. ****** wanted to make an appointment for May 1st. I said this was unacceptable as I have been waiting for service since January. I want them to honor the service agreement on the repair. Website states:
  PRIORITY SERVICE As a member of our service program, you receive priority scheduling for any maintenance, service, or future install appointments.

  

  Business Response

  Date: 04/03/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us we needed a crew to return as it will require more than one person to complete the repair. This caused issues with reschedules trying to get a crew set up for the visit. GM contacted customer and apologized for her frustrations and concerns, and took responsibility for the reschedules. Per customer requested time frame, we have a new date scheduled for Friday, April 12th.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 04/13/2024

  Service was provided on Friday, April 12th. They were able to fix the floor sagging.  The technician stated he would be back the following week to recheck to make sure everything is still good.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative came to my home in January to do a free estimate. The estimate was done and the representative stated an amount that was needed to have the work done I stated that I did not have that amount which was over $****** The representative suggested that I take out a loan that's associated with their company, ***** ***. I thought about it,the next day. I gave them a call. Ask them the details of taking out the loan. I took the loan out. I was told that. The work would be done. Workers came out 2/12/24 did the work. It took 2 days they were supposed to waterproof the whole one side of my basement. I was told not to do any renovations to my basement bathroom until their work was completed a week later after the completion of their work. It rained and my basement got wet again. I called them. They sent a representative out about a week after that the next representative came out. He looked at the work that was done. He stated to me that the workers did not complete the work, they stopped short of where they were supposed to complete it because the shower was there and he stated to me at that time. I needed to have the shower removed which entailed demolition. Because the shower is brick because the workers needed to go behind. The spower and I guess they didn't know how to do it, so they did not do that. The representative stated they could come and go in front of the shower, but that would not guarantee their work. Which I feel was unfair because they stated to me that they guarantee their work and not only that, he stated that on the same side of the basement that they were supposed to do the work that if they did additional work over there that it would be an additional charge to me. Which was not told to me at the initial estimate. I would like a resolution to this problem. My basement is continuing to get wet when it rains. Today is 4/2/24. It's pouring down raining and water Is all in my basement and I'm very upset and frustrated about this situation.

  

  Business Response

  Date: 04/04/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us a crew came out on 4/3 to assess the area and perform repairs. At this junction the homeowner must first solve the pre-existing plumbing issues that exist in and around the bathroom area.
  Afterwords we can explore additional work to present a more complete solution to the ground water intrusion problems that were evident during the significant storms these past 72 hours.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  Date:04/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AFS performed a foundation repair on the steps on the front of my home on April 14, 2021. This repair included the use of helical pier system, which includes a lifetime warranty.
  In June of 2023, I noticed the steps had begun to sink and pull away from the house.
  I contacted AFS in December of 2023 to request they come to inspect and repair the damage from the steps pulling away from the house. They contacted me on January 4th, 2024 to discuss the warranty issue. This was the first and last time AFS contacted me about this issue. I have called several times since, but AFS will not come to inspect and repair the damage.

  

  Business Response

  Date: 04/02/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us our team drove out for a site visit and met with the customer. We are currently scheduling for service on the piers and the poly work performed at the property.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  

  Business Response

  Date: 04/12/2024

  Our crew went to the property and adjusted the existing piers on the stairs and installed 1 pier in the front of stairs. We were able to close crack to the customer's satisfaction. 

• Initial Complaint

  Date:04/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealing with JES out of Ashland has been a nightmare . This is my second review. See the pictures and night mare I went though on a foundation Repair.
  I have lived at my current home for 8years. The first five had no water leaking in basement. then over a 2 year period it started flooding from a inside wall 3 or 4 times and only when it rained hard and over a 3 hour period.
  Called JES and **** came out. I showed him where the water was coming from. He did his inspection including the craw space.. He gave me a cost of **** dollars. I agreed.
  Jes came out and installed drainage on the outside walls of the crawlspace/ when they were finished I noticed no drainage at the wall where the water was coming in.
  I asked them why no drainage at the wall where the water was coming from. He made a phone call and said everything will be alright.
  Well a year later after a hard storm the basement flooded again.
  Called Jes and ****** came out. I showed him where the water came from and what they did and you could see the puzzlement on his face. He then said the only solution is to dig up the basement from the inside.
  I asked him about the original sump pump and he offered to check it. He came back and said the problem is holes in the basin the water was draining in the basin onto the sab and to replace the sump and basin for ****.
  As I pondered what to do we had a good rain storm but no flooding. so I called Anytime plumbing. He came out and said the basin was half full and jigged the pump and it started pumping the water out.
  So the basin being half full was not draining to the slab. The plumber explained that when the pump didn't work the basin overflowed to the inside the cross space hitting the inside wall causing the flooding. the pump was original to the home. Even through they claim the importance of a quality inspection JES never checked the original pump. Anytime Replaced the pump for a total cost of *** dollars not ****.The work JES did fixed nothing

  

  Business Response

  Date: 04/01/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The Service Manager (SM) informed us he talked with customer extensively about the poor communication and errors on the previous contract of August 2022. The scope of work itself was wrong, the engineer drawings were incorrect and the communication during the prep and install were lacking. Once the project was cancelled, there was to be an addendum to finalize what work was actually done which was never sent. 

  SM noted some issues in the area that were missed and writing up a "contract" free of charge to execute this work with plans for this upcoming week.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  

  Business Response

  Date: 04/02/2024

  The General Manager Was able to talk with the customer and have agreed to do a partial refund of ****** considering the poor expectations / communication that took place during the customer journey in '22 / '23. 

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 04/02/2024

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:04/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I bought the house, JES took 1 month to come by. ******* told me the warranty on my sump pump and battery was 5 years but the JES tech said it was 3 years...he gave me a **** estimate to do the foundation work using carbon fiber straps. There was a lot of pressure to sign the contract right then and there and I was meant to believe if I didn't, I wouldn't be scheduled for a while. I waited 6 months for the permit and was charged kind of an insane amount for engineer drawings that ended up being a singular I beam in an opening.
  
  Day of foundation work, team comes out and says they dont have the experience to take out the ducts and they cant get their grinder in the space to do the work they need to do. they also said the I-beam was where an AC duct was and they wouldn't be able to place it. it appeared that after 6 months of waiting and multiple visits from my JES guy, there was poor communication and planning. the whole job was cancelled (which ended up in me wasting PTO and $ on a plane ticket for my father). after I was told the furnace 100% did not need to be removed to do the work, was told Plan B was to have to remove the entire furnace and coil from the room to do the work. My HVAC guy was given the run around and we ended up not going with the project at all. I was told I would be able to sign an amendment to get out of the work and I have yet to receive that paperwork.
  
  I had an actual engineer come out into the space and tell me that carbon fiber straps were the wrong solution and I need an I beam placed at the top of the ceiling to hold the wall in place and I hired a completely different company to do that.
  
  Now, I have water leaking into my basement and it turns out that JES did the original gutter work on the home and there's a lifetime warranty. I have called to have a team come out to diagnose and repair the problem and no response. its been almost a year. I just called back and they have a whole new set off people working there.

  

  Business Response

  Date: 04/01/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The Service Manager (SM) informed us he talked with customer extensively about the poor communication and errors on the previous contract of August 2022. The scope of work itself was wrong, the engineer drawings were incorrect and the communication during the prep and install were lacking. Once the project was cancelled, there was to be an addendum to finalize what work was actually done which was never sent. 
  SM noted some issues in the area that were missed and writing up a "contract" free of charge to execute this work with plans for this upcoming week.

  
  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 04/17/2024

  Someone from JES reached out to me and the work that needed to be done on the home has been addressed and completed. I am happy to close the case from my end. 

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent almost ** 3/16/24 to have my basement "guaranteed" to be waterproofed. Yesterday, 3/23/24 it rained and leaked in 7 places and the sump pump malfunctioned and I had to move the float switch manually. I tried to contact the company, the installer, and the sales person and only the salesperson ***** ******** contacted me back. He promised he would stop by Sunday morning to look at the issues and he never showed or contacted me.

  

  Business Response

  Date: 03/27/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us the inspector who sold the job scoped the pump in the highest spot in the basement.  When we went out to the Job the foreman did not adjust the pump to the location that was the lowest point.  The float switch was broken on the pump and when we had a weather event on the past weekend the water in the system back pitched and started leaking out of the system.  
  

  GM met the crew on location and walked them through why the system failed and the corrective measures to make sure if a job like this comes in that the correct response is to bring the homeowner into the basement, walk them through the miss and submit a change order for the pump location to be changed.  GM then met with the homeowner and assured her that he will be out to add in another sump pit to the low spot when she is back from vacation.  

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 03/28/2024

  
  
  ****** ******** ******:
  
  
  I definitely want the other sump pump installed when I am back from my trip. I do not want to have to wait to see if it leaks again. As long as this happens, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company was supposed to make sure that the foundation was fine after they fix the groundwater and told me that my foreign would be fine after I got fixed, but it seems like the foundation of my house is still starting to tip. The flooring is to go up still even though they told me that wouldn’t happen that they would put something under there And also my fridge. You can hear it going up every day like the whole house is starting to cave in because of the groundwater that they didn’t do properly to make sure that it doesn’t evaporate which I was told when they wrote it up and explained it to me or else I would have never gotten it done Pointless to not make it worse and I don’t know what to do because I don’t have that kind of money I got the money from when my grandfather passed away they got it all.

  

  Business Response

  Date: 03/29/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us the General Manager has a call scheduled on 4/1 after the holiday, to talk with the customer about the issues and set up a site visit if needed.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  Date:03/20/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We spent ******* on getting our foundation stabilized on an extension of our house. They cut through our electrical line and our RCN line while doing the work. Because of extra digging needed to replace these lines our property is now graded incorrectly, which is caused two major flooding events and cost us thousands of dollars and has basically made our house a lemon with material defects which we will never be able to sell. The company refuses to give us their insurance policy or fix the grading or pay us for the flooding damage which is thousands of dollars at this point and was also an emergency where the fire department had to come help us bail out the water because it was going to cause an electrical fire if it got any higher. the damage caused is carpet a couch drywall we had to buy a sump pump, several rounds of flood barriers, and it destroyed an electrical outlet outside as well. The property remains graded incorrectly almost a year later even though we have reached out to them probably a dozen times to try to get this rectified. Bakers is no longer assigned to the area so another company called BQ basements both under “ground Works” took over the job and added some additional drains, which we found out the other day don’t work either. They also poured concrete that they had to jackhammer up for the stabilization that is falling apart even though it’s the third time they’ve had to fix it. We need to file a claim with their insurance, and they just refuse to give it to us and we don’t know what else to do. Our local utility company had to come out and run new lines and they are sending bakers the bill for that not us because it’s not our fault yet as the homeowners, we keep suffering the consequences of their actions. We don’t know what to do anymore, and cannot afford a lawyer, which is the only way to get someone to listen to us. We desperately need your help. The attached file is a long, detailed explanation that includes the entire timeline of events.

  

  Business Response

  Date: 03/27/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us he has visited the customer home to assess the project and formulate a plan to make all the necessary repairs.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 03/27/2024

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******