Complaints

This profile includes complaints for Groundworks, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groundworks, LLC has 89 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groundworks, LLC

  1741 Corporate Landing Pkwy Virginia Beach, VA 23454-5929

  
• 

  AquaGuard Foundation Solutions

  875 Pickens Industrial Dr Marietta, GA 30062-3100

  
• 

  Ohio Basement Authority

  1270 Hill Smith Dr Wyoming, OH 45215-1228

  
• 

  Indiana Foundation Service

  624 N Front Street Whiteland, IN 46184-9485

  
• 

  Alpha Foundations

  66 Industrial Park Monticello, FL 32344-5876

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details of complaint
  -Did not show for scheduled time of work took a lot of effort to get them to perform work near the original set time.
  - Workmanship was poor. Pipes leaked two days after installation.
  -Called company twelve times for assistance before I talked with anyone. Hit emergency response needed and still no one called back.
  -Told **% discount for scheduling open dates and did so. discount did not equal **%.
  -Charged for services that I did not get. Drain crock outside and electrical box addition.

  

  Business Response

  Date: 02/06/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that the General Manager has been trying to get in contact with the customer since the beginning of December where the customer and the GM spoke about the remaining balance of ******. He had an initial issues with the project where he had to take off additional days from work and hardship which we were willing to negotiate final balance to what the customer felt was fair which he ended the conversation that he would have a number in mind the next day. Since that day we have reached out multiple times a week with no response back from the customer. 

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called JES of Bristow due to water seeping up throught the basement bathroom floor. ***** ****** did an inspection on 12/4/23 and said we had hydrostatic water pressure causing water in our cinderblock foundation walls. He discussed failed drainage and showed us a disturbing video of water being released from a foundation wall. Said he could not detect any high levels of water with his "moisture reading device" except in the bathroom - none on the other 3 walls of the basement. He told us about the enormous expense of labor to dig up the foundation from the outside of our home and stated that an inside gutter system & sump pump would resolve the problem. The proposal was **** and did NOT include removal of everything on the back wall of the basement; drywall, studwork, entire bathroom and 4 ft of the adjacent walls, electrician to run a dedicated circuit for sump pump & restoration of everything after installation and we could get a discount of *** if we signed up TODAY, so we did. We rented a storage unit and began moving and clearing out the basement before commencing any structural demolition. We tore out the bathroom wall on 1/20/24 and found it was a leaking drain from the kitchen sink upstairs. We were mislead about the problem and told them to cancel then received email from a different ***** ******** who we thought was a manager who stated that "what often happens is both water pipes need fixing and waterproofing is also needed" and stated we would "forfeit the deposit if you cancel which doesn’t seem like a good idea." and said he would be glad to inspect the walls now they are "available". He then sent an email 2 days later to ***** ****** saying " I looked up her account and you are actually the inspector on this project so please contact ***** and take care of her please". We replied that we wanted a manager not another sales person to "save" their misleading sale. That was 3 days ago and no is responding. Want my *** back & no work performed by JES.

  

  Business Response

  Date: 02/06/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us that after a conversation with the customer going over her concerns, it has been decided to refund the full deposit. Accounting has been filled in and is processing the refund.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 02/08/2024

  
  
  ****** ******** ******:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ***************

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 11th service completed
  Floor not fixed
  Salesman lied to us.
  Salesman told our electrician incorrect information which doubled our bill with our electrician.
  Salesman still wrong and installation crew had to buy more parts from local ****** to fix
  Began calling on 12th - continued calling and leaving messages for 4 wks with no response.
  I posted on ******** about the issue and I received a call from the company that same day. Was told to email so I did. Was told I would receive a response within 24-48 hours. Nothing. Followed up the following week was told she would resend complaints to manager and call me back the next day. Nothing. Followed up again following week, no reply.
  Had a heating company out to look at ductwork because house was cold. Took several pictures of our ductwork disconnected and smashed. Contacted electrician and he said it was not like that when he was in there. No one else has been down there but the installation crew…. So installation crew disconnected our ductwork and smashed it and now we have to replace it all. We are seeking legal counsel for this issue.

  

  Business Response

  Date: 02/07/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. The General Manager informed us that he spoke to the wife and husband. We agreed to a solution and they're satisfied with the outcome.

  We'll return and add 6' of I-beam and 3 jacks to repair the area they originally were hoping to correct.
  Refund the cost of reinstalling their duct work which was taken down during install. They called the HVAC company to check their furnace and discovered the issue and had them reinstall it.
  Refund ***** on their original contract with ********.
  customer will need to sign a settlement agreement outlining our overall agreement. 
  

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.
  

  Customer Answer

  Date: 02/07/2024

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with the inferior work that JES performed on my property to eliminate water from entering two areas of my home. After inspecting my property JES told me that I needed to have a wall seal barrier, at least 15 feet of drainage gutters and a sump pump installed. Initially when the work began, I was told that the wall insulation would need to be removed to install the wall seal and the bottom plate of the framing would need to be replaced because it was rotten. Instead the entire framed wall was removed.
  In my contract JES included the cost for installing the electrical line for the sump pump. On Tuesday, 12/5 the foreman insisted that I was responsible for the cost and thinking that maybe I had misread the contract I scheduled the service and paid out of pocket *******. On that same afternoon, JES electrical contractors replaced it with their own line on the same circuit in my electrical box. December 5, the supervisor stated that they would process my refund, on January 21st no refund nor a response to my frustrations that water is still seeping onto the floor. I have made over 10 calls phone calls, texts and emails with my concerns following the inferior installation of the wall barrier on December 6, 7, 15, 18, 27, January 26,2024. The basement waterproofing encasement was not installed on two basement walls, water is still entering my property and the sump pump is missing hole covers. I am continuing to experience the same water problems that I had before they demolished my family room and improperly installed a water barrier in the basement. I am convinced that I was misled by JES representatives and sold products that I did not need. I have been waiting since December 6, 2023 for some type of resolution and it is now January 29, 2024. I am livid. This situation is unacceptable.

  

  Business Response

  Date: 02/05/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us That there has been communication with the customer and a follow up call on 2/7 to scheduled further work. Current plans are to install additional line, ensure that the wall liner is tucked in correctly, and make adjustment to discharge line. Superintendent will be onsite during installation.  As well as a final walkthrough to be done by GM.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 02/07/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am not satisfied with the family room solution to redo gutter installation at the point of the  water entering into the property, there is no mention of when to expect / receive refund for **** payment out of pocket for electrical services provided  in the contract, and removal of payment obligations to the finance company. I  do not have any confidence with the ability of JES to perform the work suggested to remediate the problem.  I still feel that the family room repair was excessive for the problem that I originally expressed. The unreasonable amount of time that I have had to wait to receive a response is unacceptable.

  The basement water liner was poorly installed, with water still leaking onto the floor because the liner is not completely tucked into the existing drainage gutter, in addition two of the walls were not encased.  The family room pump has to date, never held any water after several rainfalls in December and January with approximate rainfalls totals during this time period  between 1 and 2 inches. The water ran onto the floor. 

  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:01/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had the company resettle our foundation and put in braces on the inside of our basement walls. The services rendered were very good and worth the cost. However while they were using an earth mover in our back yard they backed into the riser of our septic tank. They did not inform us of this and we found out when the city waste inspection came and saw the damage. Since then I have reached out to the Ohio Basement Authority on several occasions asking and they have always brushed me off saying that they will send an email or call me back to discuss resolving the issue. At current they have not actually made any attempt to contact me about the issue.

  

  Business Response

  Date: 02/05/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that General Manager did a site visit on 1/31/24 to look at the riser and cap of the septic tank.  It is damaged and is allowing rain water and run off to fill the tank.  Customer has spoken to the city of Cincinnati about getting someone to assist in the repairs.  We agreed that he would contact us once he has made contact with a company for repair so we can work along side to come to a final solution.  GM is also working to find a company that will do repairs as well.  Have had no response from customer as of Friday 2/2/24.

  If customer has any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/25/2023, I had Indiana Foundation Service come out to give me an estimate on the posts in my house. They had termite damage and I was curious as to whether or not they would need replaced. The man who came told me that the posts did not need replaced, but that there was a better solution. He told me that no termites would come if the basement was dry, and that he could install a perimeter unit to keep the basement dry. He also said that if we put the foam covers, that are up there now, against the window then it would keep out outside elements. So another three men from the company came out and installed the unit. They showed me how the alarm worked for the unit, but it was not a component that needed to be hooked up to an electrical source. I assumed the unit was working as the alarm was. The workers did not check to make sure the unit was able to run, and left it plugged into an outlet that was not receiving any power. This negligence left the sump pump without any power and therefore my basement flooded when all of the snow melted last Wednesday, January 24th. I came down to the basement to see what the noise was and saw that it had flooded. I called Indiana Foundation Services and they came out 2 days later. I was told when they fixed it that they could only come out so many times to replace the motor in the sump pump, which according to my contract is not true. I also had to guide them to a working outlet because they "had no way to test if it was working." I went down into the basement and we used my phone and charger to test the outlets. There was plenty of slack on the extension cord to reach other outlets. At that point the basement had flooded over 1 foot from the highest level in the basement (It is sand so its a little uneven.) After having gone down, I pressed my finger against the post and a piece of the wood came off from my fingernail. The posts are severely damaged and could break at any second. I'd like the posts in the basement to be replaced

  

  Business Response

  Date: 01/30/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that after a site visit it was determined that there was a high water table causing the pump to run constantly, but still keeping the area dry. Our solution is:

  Due to the amount of water and improper placement of the current pit. We are going to move the current pit to a new location ( Lower Spot ), add a second pit at no cost with 30’ of discharge, and run 30 more feet of drain tile to catch more water.
  

  Since the floor supports were not on the first proposal. We quoted the customer 10 jacks and 36’ of C-channel to go under the older beams.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 01/31/2024

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2023, I contacted JES to get a quote for sealing my basement floor in order to replacing moldy vinyl flooring. The flooring contractor said to notify him once I had sealed the floor and they would install the vinyl.
  JES came to the house and took readings with a moisture device and gave a presentation showing several ways a foundation/drainage system can fail. He proceeded to convince me that the only way to correct my moisture issue was to install a drainage/sump pump system which required demolition of inside framed/finished basement walls about 2 feet up from the floor and then jack hammering the floor to install a drain system all around the perimeter of the basement.
  My home is 43 years old, is on top of a hill, with all drainage away from the foundation, and had NEVER had a leak. I'm ashamed to admit I didn't push back more to a very compelling presentation that would have me believe it was only a matter of time before I was treading water.
  There was never any intent to seal my basement. I was shown an invisible disaster just waiting to happen and pressured to “sign right now” to save about *** off of an incredible ******* contract. And worse, the price did not include the cost of demolition (my labor) and restoring ******** the walls after installation! I signed.
  The jack hammering began and the demolition crew asked, “Why are you having this done?” There was no evidence that I ever had any water entering my basement!
  The first attempt destroyed my radon abatement system. The floor and re-finished walls were torn out again and replaced with a seal wrap. JES covered the financial cost of repairing their work, but I still had the extra weeks of construction mess and disruption to our home. I am still left with a system that I did not need, will never use and the burden of paying in excess of *******.
  I subsequently had a very competent flooring company sealed my floor and installed a new covering. That’s what I was after all along.

  

  Business Response

  Date: 01/25/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that after communicating with the customer, we have agreed that JES will refund ***** to his ******** account and provide one additional year to his service plan at no cost.

  
  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 01/26/2024

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ****

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around September 2023 my husband and I received a quote from AFS to treat a mold issue under our home that had been contributing to health issues. My husband is a cancer survivor in remission as of 2023 and his immune system is still very compromised so the need to have this resolved was extremely important. The sales manager, ***** *****, has been subpar to say the least. After ******* the promises outlined in the contract have not been fulfilled and we are left very dissatisfied and still at potential health risks. ***** has been abrasive and defensive while immune to our concerns or questions. One of their team members was drinking a beer while working on our property one of the SIX times they’ve been to our home. We have made our expectations very clear and where there has been a lack of satisfactory effort, ***** has been made aware. Each time AFS comes out, they perform minimum tasks to appease our concerns, yet we are still left with sloppy work, unfinished projects, and the worst possible customer service. The workers who come out to perform the work are only given work orders to perform certain tasks so I understand the problem lies with the sales manager. I have refused to sign any tickets saying they completed work because I have been dissatisfied from the beginning. Also, we were promised a follow up for December to which ***** admitted to “dropping the ball” and forgetting us until January. So a project that was intended to take around three days has wound up taking over three months and is still not completed properly. They have misplaced beams twice, didn’t spray two rooms, correct the initial encapsulation from being sloppy, and it took three visits to put an accessible entry door in that was agreed on. So now we are pretty close to where we started while still being out the money for less than even a halfway decent job. Our health concerns have not been eased and nothing that was contracted to be completed has been done.

  

  Business Response

  Date: 01/25/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us the the General Manager, Production Manager, and the Service Manager went down and met with and spoke to the customers starting from the beginning of why they called us out all the way up until today. After speaking with the customer and hearing them out, we inspected the home and work performed. Then we came up with a plan address their concerns and get them happy. They are satisfied with the plan. Dates scheduled for 2/1 and 2/2. PM will be on site for the entirety of the repairs.

  As for the beer. We cannot corroborate this claim nor do we believe it to be fully accurate. She stated that she wasn't sure it was a beer to our PM when he investigated further. That being said, the employee alleged to have done it is no longer employed at AFS anyways.

  Additionally, there will be follow up training for the foreman involved based upon the customer experience.  
  

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.
  

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached. We contracted with JES Foundation for repair of our deteriorating concrete basement steps. Work was performed December 1, with a 5-year warranty, the steps leaked again December 17 and we have been since that time attempting to get Mr. **** ******** to respond, get someone out here to look at the problem and resolve it. All we get is I am sorry, I will notify them.

  

  Business Response

  Date: 01/19/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that the General Manager visited on 1/18 and determined the original scope of work did not work for water management. We have scheduled two dates to address the issues.

  1/22/2024 – Foreman scheduled on site to install downspout extensions. 
  2/1/2024 – Crew scheduled to install exterior drainage to reroute the outside water issue. 

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 01/19/2024

  
  
  ****** ******** ******:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JES was hired after stating they could resolve my issue in only one corner of my two-room basement. There was moisture, mold, and mildew. They assured me the installation of this system, along with adding a sump pump, would resolve my issue.
  
  Within a year, I started to see the same issues for which I contacted JES initially. Also, I noticed the sump pump was dry, not a drop of moisture, and bugs were collecting in it. I contacted them and then began what I consider some of the most unprofessional conversations. Initially, they expressed concern, but once sending someone out, it became a conversation of insult.
  
  1. I was told the mold on the wall looks more like mud.
  2. There was an insult stating my paint may have been cheap. It was ******* ******** and not their bottom-of-the-line brand.
  3. There was the sharing of how, eventually, I would have needed that system in the basement. Well, eventually, I will die. I needed a fix for my situation right now.
  
  In addition, JES did not request the final inspection once completing the work, and almost a year later, they discovered it once I contacted them to complain. They quickly sent another building permit for the door and got the city to have someone come over.
  
  Other reputable individuals and companies commented that exterior, not interior work, may have resolved my issue. JES ran several lines from my gutters in areas believed to hold water near the home. One was in the middle of my right side of the yard, which left a liability exposure with the hole with a dip. JES refused to correct it, and I paid another company to fix it because I was concerned about someone tripping, falling, and injuring themselves.
  
  I have to address the same problem that JES was supposed to resolve, except now I am paying for services that did not resolve my issue and incurring new expenses. Mold is growing even on my wood furniture, and I am also addressing this matter myself.
  
  Please help me get a resolution to this situation.

  

  Business Response

  Date: 01/22/2024

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us The General Manager had a conversation with the Customer. She is having electrical work done this week and has agreed to have us out next Monday 01/29 and Friday 02/02 to make the necessary repairs to the drain system / humidity issue. Having a Superintendent go out there with the GM on those dates to ensure all goes well.
  01/29: GM will go with the Superintendent / crew to perform the initial walkthrough of work needing to be done to ensure the Team is clear on what needs to be done.
  02/02: GM will perform final walkthrough to ensure all the corrections have met/exceed customer's expectations 

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  

  Business Response

  Date: 02/15/2024

  Confirmed we are refunding ****** via check. We are also had our superintendent go out and place the laminate flooring down in a small section of the basement. 

  Customer Answer

  Date: 03/01/2024

  It is with great pleasure that I confirm JES's delivery of their services as promised. *** ******** the General Manager of JES Richmond, demonstrated exceptional professionalism, and his staff followed suit by ensuring that all my concerns were addressed and resolved. Their unwavering commitment to ensuring my satisfaction is truly commendable.

  I would also like to take this opportunity to express my gratitude towards *** for their valuable assistance in resolving this matter. Without their intervention, this issue might have persisted for much longer.

  **** * *******