Complaints

This profile includes complaints for Groundworks, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groundworks, LLC

  1741 Corporate Landing Pkwy Virginia Beach, VA 23454-5929

  
• 

  Ohio Basement Authority

  2421 McGaw Rd Obetz, OH 43207-4513

  
• 

  Foundation Systems of Michigan

  5985 Clay Ave SW Grand Rapids, MI 49548-5769

  
• 

  Alabama Foundation Specialists, LLC

  130 Interstate Commerce Ct Bldg 100 Alabaster, AL 35007-9518

  
• 

  Alabama Foundation Specialists, LLC

  3131 Hamilton Blvd Theodore, AL 36582-8500

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother’s home had some settling issues with the foundation, and I signed a contract with Mount Valley to install jacks under her house. (My mother has stage 4 breast cancer and I’m currently living with her as caregiver.) I received a quote from several foundation repair specialists but went with Mount Valley (the most expensive quote) bc of the *** rating, and wanted the job done well. I was also told by the “contractor” (who was supposed to be my support team) that he would come before the work to ask if I had more questions and also after the work was done to make sure all went well. I called him the morning work began (didn’t answer) and then never heard from him again. (I also looked at my contract and the pre and post meetings were supposed to be included according to the contract.) The work crew came on Aug 7. The next day I noticed that the initial area that was the main problem was still not fixed, so I called and a member of the team came back out to take a look. He agreed that it was not fixed, but that I would most likely need to pay more to have this done. I told him that was unacceptable as this was the main problem I had contracted them to fix. (He did understand when I said I’m not the professional here, this is why I tried to hire one.) He said he would speak with his supervisor and try to install a 2x4 in that area. They installed the 2x4 on Aug 25. It somewhat helped, but it’s truly not fixed. There’s still plenty of bounce in the living room. But I’m not going to pay extra for what should have been fixed in the first place. And i don’t want to spend hours of time going back and forth trying to fix this. My mom and I have enough on our plates already. I’m very disappointed in the services of Mount Valley.

  

  Business Response

  Date: 10/30/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us a crew came out and added 4 additional Intel Jacks around the areas of concern.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 11/09/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract is dated July 21, 2023. A salesman came out and I described the large amount of water that will occasionally run off the street when the ground is saturated and the city drainage system can't keep up. You can tell the water would have to be several inches high in the driveway to run into my house. The salesman said they could put a drain that would run to a popup that should take care of the problem. The price was very high to me, but it seemed it would be worth it if it kept my house from flooding. They came out and installed a small channel drain which ran to a 4 inch pipe that was not even below ground level. They piled gravel on top to make it look covered up. Since I could tell this would be no where near sufficient, I enlisted the aid of my nephew who is a geological engineer and runs these computations for a living. He said I would need a flow rate of abour 1800 GPM. He thought this could be achieved with a 6 inch pipe and drain. When I spoke to the company they said they didn't have anything bigger then 5.5 inch. The flow rate on a 5.5 inch is abour 72GPM. I don't think that will prevent my house from flooding. They came a second time to install the larger 6 inch pipe but with the 5.5inch drain. They connected it and left two or three inches of pipe above ground level. They tried covering with gravel. This was totally unexceptable so they removed the pipe and did not cement the drain in. I'm glad they didn't cement it in because it is just a waste and will not do the job. There needs to be a large grate with nothing smaller then 6 inches anywhere in the path of the water for this to work. I considered trying a work around of letting them put in the smaller drain and then trying to supplement it myself with a drainage box but that just seems ridiculous that I need to do that when I paid ***** for them to put in an adequate drain.

  

  Business Response

  Date: 10/09/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that after review and discussion with the homeowner it was decided that FSS will refund her money back and she is going to go a different route with her drainage.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 10/10/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:10/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JES came to install a drainage system into our basement at the end of June. There was problems right off the bat. They plugged a commercial jackhammer into our downstairs outlet and blew the outlet. I was told they didn't have their own electrician and I'd have to find one to repair it. Found one but everyone was backed up and had to wait two weeks for it to be repaired. Had to pay for it myself and wait to be reimbursed. The crew that came only did half the work and the work was not done properly not to mention that they had bring a minor that was not employed by the company there. I then found out that loan company ******** who they team up with to steal people's money had automatically sent JES the rest of the loan money without me signing off on anything and without my acknowledge at all. Not to mention I refused to sign off on a job that was incomplete and not done properly. The job was not done because they were suppose to address leaking from the shelf in basement where alot of the leaking was coming from. It was done improperly because the drains were laid flat, the outside drains were place just below the dirt and in a spot where the water would not drain off and would just drain right back to the house. JES has claimed they were coming back out to fix and complete the job since June and have not came back. Actually don't want them to ever come back just want someone to look at the job and mistakes and determine what's really owed and let me pay that amount.
  Filed resolution case with greeksky. They open the case never called me to tell me anything. Call them and they said JES had said they finished the job in September when they never came back out since June.

  

  Business Response

  Date: 10/24/2023

  Hello,

  Management notified us that they have tried multiple times through email and phone to contact you. In order to remedy your concerns, please contact our management team. Thank you!

   

  Best Regards, 

  JES Foundation Repair

  

  Business Response

  Date: 11/02/2023

  JES Foundation Repair completed the work and repairs in the attached May 20, 2023 Contract in a workmanlike manner and in accordance with standard industry practices, the manufacturer’s installation guidelines, and in compliance with local, state, and federal rules, regulations, and codes.  JES fully fulfilled its contractual obligations and duties under the Contract.  
  
  The Customer has raised some issues which appear to be outside the scope of the work provided and to be paid for in the Contract.  Nevertheless, in the interest of Customer satisfaction, JES has offered to review and, if reasonably possible,  potentially complete the work at no additional cost to the Customer.  However, the Customer will not return JES’s calls to schedule the follow up visit.  Along those lines, the customer changed their phone number and there was some misunderstanding as to the phone number by which to contact the Customer.
  
  In sum, the goods and services installed by JES are working as intended, without issue, and consistent with the terms and conditions of the underlying Contract.  
  
  This *** complaint is without merit, basis, or legitimacy.

• Initial Complaint

  Date:10/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JES Foundation Repair has failed to honor the lifetime warranty for our foundation repair in a timely manner. They have drawn out a warranty repair of their equipment supporting our house since the first of 2023.
  
  Reported issues noted along the back (east) wall of the house to JES in January of 2023. Inspections were performed on January 12th and February 4th of 2023 for movement. JES had installed push piers under the foundation of the house 20 years ago. Work began on March 30th, 2023. We were told that the foundation brackets were not proper. We were told the brackets would have to be replaced. The side (south) wall of the house was noted to have an issue. All of the piers along the side wall were opened up for adjustment. Plants were removed for no longer than a "few" days. It was the determined that a building permit was now required. This is mid May, rain water has filled all the holes breeding mosquitos and creating a hazard to us, our dogs and our visitors. After multiple phone calls the open holes were covered with various types of construction material. This is now the middle of May. The permit was approved on June 21st to install new push piers and foundation brackets on the side wall. The side wall installation began on September 21st and finished the next day.
  
  Some issues are:
  
  1. Loss of use of our back porch and loss of enjoyment of our property surrounding the rear and side of our home since March 30th, 2023 ( 5 months and counting).
  
  2. The back of the house is still opened up awaiting work to be completed.
  
  3. Side yard not cleaned up. Trash from installing the piers on the side of the house were spread onto my neighbor's property
  
  4. Dead bushes. (yes there is always that chance, but 5 months is a lot different than a "few days")
  
  5. Damaged sprinkler system which has not been repaired.
  
  6. Apparently warranty work is scheduled only 1 Saturday a month.
  
  7. Phone calls are rarely returned.

  

  Business Response

  Date: 10/17/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us a crew is scheduled for 10/28 to complete the work and remove the debris.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  

  Business Response

  Date: 11/09/2023

  Our Service Manager informed us that they were able to come out and instal the replacement pump. 

  Customer Answer

  Date: 11/14/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:10/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th JES foundation repair came out to start work on my house. The project was to install intellijacks in my house along side a new support beam to hold up my upper level. Day 1 they came with partial permits (half of mine and half of someone else’s), and the foreman of the job had no answer as to why that was. After speaking with their supervisor and getting digital copies of the correct permits they started the job. A 2 day project turned into 3 days and on the third day one of the workers were told to install the intellijacks and take down the shoring beams. Instead he just took down 2 of the 3 shoring beams and left my house free floating with no support but a singular shoring beam. The foreman’s realized this and freaked out, quickly putting up the support to not let the house fall. Eventually they got it “done” but the job has failed 2 inspections and had 2 reworks. One on bolting pattern of the horizontal beam, which made them take down the drywalling after I was told I could put it back up by the 3rd party inspector hired by them. And once when the county came out because the company cut what was supposed to be a 18” beam to a 12” making it unsafe and not to drawings/ permits. The company has been incredibly hard to get ahold of, they have had nothing but issue getting the right documentation together and sent in for anything. When you do get ahold of them they pass you around to another person that will “be in charge of fixing and tracking this”. I’ve taken so many days off I’ve basically used all my vacation time on this project. We are coming up on month 6 of this project with no resolve. When I asked for financial compensation for lost time on project and lost money from missing work time they only offered me **** for it being an inconvenience and then when I said no they brushed me off. They are super unprofessional and when you ask for any documentation from them it’s like pulling teeth. I still haven’t received all the documentation I asked for

  

  Business Response

  Date: 10/27/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that we ave refunded ********* back to the customer.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 10/29/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the refund in question was not a discussed amount nor do the management understand truly how that number came to be. I had to explain to them how that number was a temporary credit from the lender *********). And that the company accidentally provided an additional refund on top of the chargeback given by greensky. I’m still waiting to hear back from the GM ******* ****** as he told me he would hold an investigation and has yet to tell me his findings nor has he discussed what he plans to do to make it right by me (the customer). The project is only at the point of completion because I had to constantly hassle, call and update the company on what’s happening. None of the documentation for my project was right and I had to update JES as to where we were in the project. As stated before, management was confused on the refund and the amount. They asked for more time to figure things out and have yet to get back to me.
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 11/13/2023

  Management communicated with customer. He is going to receive a ***** discount. Accounting department will process the new ******** application with the new dollar amount.

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want them to get in touch with me to let me know what is going on. I am already receiving a bill and no work has been done. I am not happy with their business practices so far. They signed the contract and now they have subcontracted this out to someone else. We are afraid they have submitted this and the work has not been done. They were supposed to start the work on September 20 and have it done by the end of October.
  
  We want confirmation that Foundation Recovery System is legitimate and is going to complete the work and when they will complete the work.

  

  Business Response

  Date: 10/02/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that there was a misunderstanding of dates, with the customer believing that the project was to start on September 20th, when it was scheduled for October 20th. Customer apologized for the miscommunication and stated their main concern was some financial issues and wished to cancel the project. Management Has agreed to cancel the project and zero out the balance due. 

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2022 I had reinforcing strap repairs made to 2 basement walls and crawl space encapsulation installed by Ohio Basement Authority (OBA). As part of their work OBA also installed new drain pipe in my yard along the wall that had the primary cracking. The new drain pipe connected with downspouts and the sump pump outlet and ran to the curb. While cleaning out gutters in June 2023 I found that two other downspouts are connected with the old drain piping which is now disconnected. Those two downspouts are now effectively plugged and have no outlet. I contacted OBA in June 2023 when I discovered the issue. A technician came out in July 2023 and determined more equipment and personnel were needed to fix the issue. I have contacted them 7 times (by phone, email and in person) in the last 2 months and have received no response.

  

  Business Response

  Date: 10/31/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us the Technician found out when the original crew came in and installed the downspouts that they tied into the original line, cutting off two downspout pick ups that would flood the yard. So he rerouted those two downspout pick ups. He tied in the front yard to our install and the rear pick up he took directly out the back yard.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.
  

  Customer Answer

  Date: 11/05/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *********

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug. 31, 2023, **** ***** came to provide an estimate for foundation repair. He noticed my joists were a little damaged, but said that they were salvageable and provided an estimate that was agreed upon. when the technicians came to repair based on the estimate on September 18, 2023, we were then told that the joists were not salvageable and that our bill would be increased by *****. My husband and I challenged that as **** had already visually inspected and gave a firm estimate that the job could be done. **** agreed to repair the joists and subfloor for the same cost and apologized for the inconvenience. We ended up getting scheduled for late October. In the meantime, my bathroom was demoed and there was some rotting wood underneath. I called **** and asked if that could also be repaired and he said he would have the guys put some extra wood on the truck to replace that at at no charge.
  
  My foundation appointment actually got moved up to September 28. Upon arrival, I showed the technician, ****, my invoice and asked if he had the extra wood for the bathtub and what is needed for the subfloor and joist. He informed me that he did not have those on the work order and called the office. He then reported to me that no one turned in the second updated invoice, which included the subfloor and joists. At first he told me he could start the job, but then he told me he could not.
  
  I called and texted **** and explained the tech does not have what we agreed to. He said he would look into it. Finally, I was told that there was miscommunication and the job could not get started, and that ******* would be out Monday to complete it.
  
  I am concerned about many things. I took off work twice for foundation repairs that never occurred. Is this tactic what they use to lowball a price and then increase it up to the amount that the customer is financially approved for? I just want to job repaired Monday, October 2, 2023 as agreed upon.

  

  Business Response

  Date: 10/17/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us the Job could not be done as proposed and was a tight crawl space . The homeowner decided not to do the work and was refunded **********

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 10/17/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company, however, is not satisfactory to me at all. Thanks for your intervention, ***, as this would not have been resolved without you!
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:09/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired foundation recovery to waterproof my basement. I was charged ****** and guaranteed my basement would not get any water. Since the install in 2021 my basement has flooded just recently on 9/23/23. They have came out numerous times and stated the install was done correctly. I have had to pay different contractors to come out and fix what they won’t. They also broke my water heater why they were here. The experience was absolutely horrible. And now there sump pump they installed failed. I also have a video of the water pouring in that they said would never happen

  

  Business Response

  Date: 10/03/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us after talking with the customer about their concerns, we will be redoing the sump pump and basement gutter on the front wall. Also clean up some wall liner and redo concrete. As well as a 5-year service plan moving forward.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 10/03/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:09/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have piers installed under our home that Alpha Foundations installed and tried multiple times to get
  them adjusted as they are not holding up the home. We have had 3 people come out and try to sell us additional piers and the serviceman who came out to adjust the piers didn’t have the correct tools. We can’t get anyone to return our calls and it is so frustrating as our home is in need of repair to the current piers

  

  Business Response

  Date: 09/26/2023

  Alpha foundations installed crawlspace support beams for customer in December of 2020. There were no issues with the installation and the customer paid in full at the completion of the project.
  
  In May of 2023 we were called back out to the property to inspect the supports that were already under the home, and potentially add more supports to address new issues. There was a gap of communication between the inspector that was sent out and the customer. Nothing was resolved. In June we sent out a service technician the assess the current supports under the home. The adjustments that were required needed the attention of more than one technician. The technician then scheduled an appointment for multiple people to come and address the issue. This crew came out and performed their work in the early part of July. While out there the crew realized that they were missing a tool required for their adjustment. Luckily, customer had the tool at his home and allowed the crew to use it.
  
  Throughout this process, the inspector in May, the technician in June, and the crew in July suggested that the home needed significantly more supports in order to solve the customer's concerns.
  
  Office management spoke with customer on the morning of 9/26 to discuss the ongoing issues. Through our conversation he let us know that he was planning on selling the home and only had some specific concerns he wanted to fix before selling the home.  We let him know that we will be able to put together a solution that met his needs better than our previous ones. Our service technician is going out on 9/28 to review all this with him.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.