Complaints

This profile includes complaints for Groundworks, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groundworks, LLC has 89 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groundworks, LLC

  1741 Corporate Landing Pkwy Virginia Beach, VA 23454-5929

  
• 

  Baker's Waterproofing

  5 Industrial Rd Building A Washington, PA 15301

  
• 

  AquaGuard Foundation Solutions

  875 Pickens Industrial Dr Marietta, GA 30062-3100

  
• 

  Ohio Basement Authority

  1270 Hill Smith Dr Wyoming, OH 45215-1228

  
• 

  Indiana Foundation Service

  624 N Front Street Whiteland, IN 46184-9485

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 7/28 Groundworks, DBA Ohio Business Authority " completed" an ********* Basement " waterproofing"
  Upon my initial inspection- I WAS told my basement would be - washer and dryer- Hook it back up- FIRE HAZARDS- last person to open breaker box since home was inspected was their guy- now I have a loose wire. Causing my AC unit to turn off, whether that's from the 4 times it takes to get a dryer vent hooked up OR THEIR jackhammering RIGHT next to it- OR the electrician- it isnt a coincidence.
  " we hook it back up"- reality- left to in middle of floor and when they did move it back they dryer vent- 3 feet away has fallen out 3 times ( and counting)- Reality- " you may need to buy a new sink"- never told it wouldn't fit back- dryer and washer now separated -should be disclosed-
  ****** work- tacks falling out all over.
  " we cover your stuff"- and furnace-
  NOTHING could be further from the truth- even though I asked the guys AND let the " inspector" know to please contact them to cover it up.
  NOTHING is their fault.

  Customer Answer

  Date: 09/24/2023

  The electrical issue although it was right next to where they were jackhammering turned out to be the breaker had gone bad for reasons unknown so I just paid for that myself I stand by the rest of everything I said the work was not what they said it would be and they left a disaster in my basement they still have yet to clean any debris they left down there they did not cover anything and now I have dust coming up from my vents I was told the furnace would be covered and I noticed the spike in there recent complaints and they're poor reviews and clients and customers should be aware in addition they are extremely condescending. You are encouraged by **** area manager NOT TO GO TO *** 

  

  Business Response

  Date: 09/25/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us this customer had an issue with a breaker on her electric panel.  She was claiming that it was because of our installation of the electrical outlet, that it was causing power to go off also causing her internet to go out intermittently.  We sent out the electrician we use (Subcontractor) to address her issue.  As it turns out it was not related to our project, and he fixed her breaker, and she paid him. She then sent a text message indicating she pleased with the response from Ohio basement Authority.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  Date:09/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ************* was hired to fix a foundation problem. The work was
  done in mid November 2022. This involved installing intellibraces to hold
  the foundation up, a vapor barrier to funnel the moisture into french drains,
  french drains, 1 sump pump, and a dry well 5 ft from property where the
  sump pump water was to be discharged.
  
  Unfortunately the dry well that they installed was not effective. The water
  pools in that area, and never really disperses. We called Baker's back
  about this problem soon after, initially inquiring if the warranty would cover
  it, and it did not. Then to hire them to fix it.
  
  Bakers has not been responsive at almost every turn. They were unwilling
  to come up with solutions at first, didn’t return our calls, canceled/missed
  appointments, and pushed a site visit for a quote out for months while the
  issue progressed.
  
  Upon finally receiving their proposal at the end of August, we had concerts
  about underground pipes still in use, and then the effectiveness of their
  proposal. The project manager told my wife she would call back to address
  the concerts the next day, and this was 2 weeks ago. Unfortunately, this lack of
  accountability is typical for our interactions with this company.

  

  Business Response

  Date: 09/25/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us they spoke to the customer on 9-22-23, we discussed the extended discharge, the customer decided they want to redo their discharge on their own. He is going to redo the interior and exterior discharge lines at his home, this will not affect the warranty on the other products that were installed by ******* *************. Customer is satisfied with result and said he is satisfied with this outcome.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 09/25/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:09/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/3/23 we had a certified foundation inspector (salesman *** *********) He had us sign a contract for repair and took my personal check for ******* deposit along with a signed contract for the work.The check cleared our bank account on 8/8/23.On 8/10/23 the work crew came to our home and said that they were unable to raise the stoop to alleviate the problem.I contacted *** foundation repair on 8/14/23, at 09:35am, to make sure that the contract was cancelled. ******, in the call center said she would send an email to accounts receivable and that they would call me. They did not.On 8/22/23, at 10:55am, I called ******* in the call center. ******* assured me that salesman *** or Office Manager would call with update on refund. She said it would take 24-48 hours to get the call. They did not call. On 8/24/23, at 2:05 pm I spoke with ****** in the call center then ****** in Production who agreed that someone would call when the check was issued.On 8/28/23, at 11:15 am, I called *** the salesman, who had "put it in for processing 2 days ago". On 9/5/23, at 11:55am, I spoke with ******, then ******* in Production who said refund was being expedited and should be on its way. On 9/13/23, at 10:25, I spoke with ******* in the call center, ** in Production, and ******* ******** in accounts receivable. ******* said 2-3 more days for approval of refund. On 9/19/23, at 10:25am, I spoke with ******** in Production and left a voicemail for ******* in accounts receivable requesting a call back to locate refund check. I left a voicemail with *** the salesman requesting a call back. *** copied me an email from ******* ******* Scheduling Coordinator, that said the refund was processed 9/15/23 to a CREDIT CARD. We did not give *** a credit card so I am unsure who was refunded. I spoke with ******* 9/19/23 at 1:25pm - she called me back at 1:50pm to tell me that ***** ******* would be delivering a check this afternoon at 5pm to me. It should not be this hard to get a refund.

  

  Business Response

  Date: 09/20/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that they were able to confirm with customer that a refund check has been received in the afternoon of 9/19.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 09/20/2023

  I got check 9/19/23 for full amount of refund for work not done. Thank you

   

• Initial Complaint

  Date:09/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ohio basement systems installed a sub pump stating that this would handle my water problems. Which was a lie and this was not the issue that needed attention. I now have to pay more money to fix actual issue in my basement. The sub pump that was installed is currently cracked around where they install the sub pump and basement floor is now uneven from installation of sun pump. also the water pipe was installed by drive way and has currently been leaking water which could be dangerous to anyone walking or driving on drive way pavement. When it’s cold outside leaking water freezes causes iced over driveway. Sub pump also keep pumping out water even when there shouldn’t be over flow of water which means sub pump was incorrectly installed. They also put white filmed plastic over walls but water is still leaking through onto floor. I call ** and rep told me I would need to pay over ******* for someone to come out and fix some of these issue I’m having with sub pump. So I have to pay over ******* and pay for a company who actual found the real problem in my basement to resolved issue.

  

  Business Response

  Date: 10/03/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that they were able to remove the **** service fee. A Service Technician came out on 9/25 and serviced crock and inspected wall seal. All are in good shape.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  Date:09/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently reside in Lake View. I purchased my home 21 months ago.
  I had my crawlspace encapsulated approximately 1 year ago. However, the company I hired was unable to completely encapsulate and seal the crawlspace, as per contract. Plus, there was active mold on the joist. When hiring this company, mold remediation was never discussed, some flooring was removed, no containment area created, No structural compromise found.
  They were notified of such 2 weeks after completion that there was visible water in the crawlspace. This past June, I started having respiratory problems again and we found mold in the crawlspace. My floors are like spring boards, are lifting or wavy, seams are visible in walls, doors have had to be cut down. It took the company until August to come out, structural compromise was found and "dormant" mold. To date the company was paid ********. I financed ********* thru ***** **y. I do not feel I should be held responsible for the remainder of the loan, The company breeched the signed contract and signed paperwork with the financing company that the job was completed in full. I do believe this is fraudulent activity.
  I have had 4 different contractors/inspectors look at my house. All 4 have stated that the encapsulation was not completed, (hired company is ignoring this), now there is severe structural compromise, and active mold throughout the entire crawlspace, wood has dry rot. The negative outweigh the positive. The approximate cost would start at ********, to do the job correctly.
  3 contractors will not touch this and the 4th believes it would cost more than the house is worth. My home is 62 years old.
  The company has made 2 proposals, "No sub-floor R&R – *****
  Sub-Floor replacement – *******
  Both of which I refuse to accept.
  I am at risk of completely losing my home and believed what I was told when I hired *** ******* That the complete encapsulation and the sealing of the crawlspace would be corrective.

  

  Business Response

  Date: 11/10/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed they set up a time for Monday (11/13) to go out and look at the affected areas now that the mold has been treated. After that we will put together a plan of repairs and work out the price with her.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  

  Business Response

  Date: 11/17/2023

  ****** performed a thorough inspection and took numerous samples. The only area that has any signs of mols was in the crawlspace. This was expected because we did not sell or provide any removal products. ****** has since remediated the entire crawlspace.

  Our Production Manager (PM) then met with the customer on Monday (11/13) to inspect the wood after the remediation and create a repair plan to address her concerns. We are scheduled to repair these areas on Dec 11 and have held the entire week open to fix the wood. We will repair this at no additional cost to the customer. PM discussed that she will be responsible for moving furniture and replacing any finishings in the home.

  Customer Answer

  Date: 11/23/2023

  Please close my case file.  I understand I can resubmit a complaint if necessary.  ***** ****** ********** and I have reached an agreeable resolution to my concerns.  I greatly appreciate their attentiveness and desire to provide me with a safe living environment.  I look forward to completion of the necessary work and put this issue to rest.

  Thank you,

  **** *******

• Initial Complaint

  Date:09/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed over ******* for the encapsulation, sump pump, and dehumidifier. There was an issue with the sales person not telling me anything about a service plan. He also didn't coordinate an electrician like he was supposed to. The installers told me that they'd put in everything but hadn't plugged up dehumidifier because an electrical outlet wasn't done. This is where I told them ***** was supposed to line up the person and we were going to pay out of pocket for that. That way, AHS people could coordinate with this person. It was not done. I refused to sign off that the job was completed because it was not. The money financed wasn't supposed to be paid to company if the service was not completed and I hadn't signed. ***** had set up the paperwork to allow the company to be paid regardless of signature. I rejected the payment from the finance company. I explained everything and a manager from AHS contacted me. The installer mentioned a service plan. I had no idea of a service plan because the sales rep never mentioned it. He kept saying lifetime warranty. Never any mention of a service plan. A manager from AHS contacted me. He lined up an electrician and gave me the 5 year warranty at no charge. Now a year later, nobody can find where this free warranty exists. The manager signed my invoice stating it was included and it was per management. I contacted AHS on September 14th and I've waited on a phone call. Nothing. Nobody has called back. I told the rep nobody would. I believe the manager that signed off name was ****** I can't read his signature but have included an image. This was the Theodore, Alabama location.

  

  Business Response

  Date: 09/20/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that the Sales Manager was able to talk through everything and clear up any remaining confusion. We have scheduled a service appointment with the customer for the first week of October per her request.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  Date:09/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In summer 2022 Ohio Basement Systems (OBS) provided a mediocre waterproofing experience, however they met all objectives at the time. They waterproofed the foundation, updated drainage, added a sump pump, and subcontracted rebuilding of one side of my foundation after discovering that was the cause of our issue. In the process they also hit the well marked water, septic, and cancel lines causing us to be without various utilities for days.
  In early July 2023 I discovered a sink hole surrounding the discharge of the sump pump. I immediately called the customer service line. They would not set up an appointment or assure me it was covered under warranty. It took two weeks worth of calls to get a response that someone would come out and it most likely would be repaired. Appointment was scheduled for August 17. Representative was prompt and assured us his team would be in touch to schedule the repair. I have called weekly to taht employee with no response except that there were staffing changes. I have been more than generous giving them time to reply to my calls let alone the actual repair. While I don't remember the exact amount spent on the initial service, it was 5 figures. I would like it repaired and tested before it starts snowing/the ground freezes. I want to know how much of my yard is going to be destroyed again so I can plan for a landscaper.

• Initial Complaint

  Date:09/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company promised to do work, signed a contract for the work, did part of the job and then they offered me a pitiful partial refund of <10% project cost because they didn't feel like finishing the work, and told me to finish it myself. I've attached an "after" picture of the concrete repair that they obviously never did.

  Customer Answer

  Date: 09/15/2023

  This complaint can be closed. I contacted organizational leadership out of band and they pushed to an acceptable resolution that included completing the work.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started about 10 months I gave ******* **** ********* to do this job. He set two piers on the east side, and two peris on the south side of underneath my house and said this would take care of the cracking problem. There is cracks from the ceiling to the window. They sent a crew out and they dug by hand and puts piers under the foundation of my home. I asked how long before I would be able to fix the cracks. He said I could fix it anytime because it would never crack again. After they finished the work I patched the cracks up, smoothed them down and it looked perfect. Within a month or two it cracked again. They sent **** ******* out t 5 times to take readings of the moisture. Also, the manger Steve has been out to do readings. I told Steve that the 4 piers are not doing anything. He said they haven't moved and they are doing their job. I called today, and he said they should have put piers all the way around the house. I asked if I could have ****** of what I paid back, and the business keep the ******** for the work that was done. He does not want to refund me any money at all.

  

  Business Response

  Date: 11/21/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us they will be conducting a site visit on Monday (11/27) at 10:00 AM to visit with him and hear out his concerns on the property. Customer requested this date due to the Holiday coming up.

  If you have any additional concerns, please feel free to reach back out to our team member that you were in contact with.

  

  Business Response

  Date: 11/27/2023

  Our General Manager visited the customer home to check the work performed. We have gone out to the home and measured our piers 3 different times and they have not moved. 

  The GM gave three different options to find which one the customer was most open to, after a short conversation around all three he decided he wanted a refund of ****** and we will void all warranties with our work.  He agreed to sign a legal release so once executed we will refund the money.

• Initial Complaint

  Date:09/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been attempting to get a repair to our waterproofing system from the company. We contacted them July 2023. They scheduled us for August 15th for an inspection which they showed up for and indicated that we needed a repair to the sheeting and the window well tap. Inspector indicated they would get us a quote ASAP.
  
  After two weeks of repeated calling and contact, we finally received a quote on August 30th. They indicated we'd receive a contract in a few minutes which we received and signed August 30th.
  
  We have been calling/contacting near every day since then (today is Sept 13th) to get a schedule date for work. We are repeatedly told we will get a date "tomorrow" or "by end of day" each time we contact if we reach a live person. We have not received a schedule date yet.
  
  We do not receive responses to voicemails or texts that are left.
  
  We are in the middle of a basement refinish and our other contractors are on hold until we can get this system fixed. It is delaying all other projects in the refinish and we are unable to give them contractors/subcontractors information so that we may schedule with them as well.
  
  No money has changed hands at this point with Complete Basement Systems, but we have a signed contract to have work done.