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Business Profile

Vacuum Cleaning Systems

Tidewater Kirby/Tidewater Sew & Vac., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaning Systems.

Complaints

This profile includes complaints for Tidewater Kirby/Tidewater Sew & Vac., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tidewater Kirby/Tidewater Sew & Vac., Inc. has 11 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 20,2024
      My mother is in early to mid stages of dementia. My mother went to Tidewater Sew Vac Newport News and was sold a ****** vacuum which is more of a carpet sweeper that she did not need. My mother can no longer read. The very next day she tried to return the vacuum carpet sweeper and she said that the man in there was very mean to her. Told her no refunds that the sign is posted on the wall. My mother's friend who was with her both times confirmed this. I called the President **** ********** and she was very rude and unprofessional. She was already familiar with what I was calling about because my mother tried to return the vacuum carpet sweeper. I explained to her my mother's illness and that her purchase was a mistake and should have never happened. I told her that my mother is not using the vacuum carpet sweeper, has not need for it. She told me that she can can't refund me her money but can exchange it. I told her there was nothing in her store that my mother can use as if it did not register with her that my mother has dementia. She said "well get her a sewing machine and take her credit card from her" I then told her that they took advantage of an elderly ill person for a sale. The sweeper vac is brand new and I want my mother's money back. Not good business practices based on this situation. Shame on this place.

      Business Response

      Date: 04/10/2024

      Please understand that this complaint is not coming from our
      customer, but from her daughter.  We made
      this sale under good faith with customer. 
      During the vacuum demonstration, our manager asked this customer 4 times
      if she wanted to purchase this vacuum and each time she said yes.  In no way was the customer forced to purchase
      this vacuum and she was very happy with her purchase when she left the store.   As far
      as the credit card remark, the customer’s daughter mentioned that her mom makes
      purchases she shouldn’t all of the time and I asked her “why did the customer
      still have a credit card?”.  It just
      seemed like a logical question and perhaps something the daughter needed to
      consider.
      As I stated to the daughter, we have a no refund policy and
      it is posted in our store, in BOLD PRINT on the customer’s receipt and also
      stated on the credit card receipt that the customer signed.
      We stand by this policy.
      Thank you,
      **** **********
      Controller

      Customer Answer

      Date: 04/22/2024

      What did t** *** do for this complaint? Please tell me what you did? Absolutely not a thing! Worthless organization!!!

    Tidewater Kirby/Tidewater Sew & Vac., Inc. is NOT a BBB Accredited Business.

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