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Business Profile

Petroleum Products

Handy Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Petroleum Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company H.N.Funkhouser overfilled our home oil tank. The results were oil spilled over belongings and on our basement floor. It also flowed into a drain in our basement. The smell has been unbearable and my wife and kids were forced to stay in a hotel the first couple of nights. The company is refusing any responsibility in thier negligence. We still have standing oil in our drain and it still stinks in our basement.

    Business Response

    Date: 04/25/2023

       This was a very unfortunate situation for a rental house tenant where the heating oil tank and fill lines have not been maintained fuel tight as required.

    This tank was in a basement and the landlord had a third party doing maintenance on things at the house. This particular tank had surface perforations that H.N. Funkhouser was unaware of, as well as bad fill lines that were not properly thread sealed as required for fuel. In the state of VA *** requires that homeowners assume responsibility for maintenance of their heating oil tank and responsible for cleaning and reporting any leaks. This was not a spill situation as the claimant states. The customer ordered 100 gallons, which was much more than their tank would hold. H.N. Funkhouser had to fill from the outside of the home with no visibility of the tank level, and the system had no working alarm or tank gauge visible outside the home. When the tank reached capacity well before the 100 gallons ordered the system leaked out of the fill pipe joints in the tank system which caused the overspray of fuel to get on very nearby stored items. I have attached tank owner responsibility statement that the VA *** has on their website. The amount of fuel leaked was very minimal. estimated at less than 8 gallons which H.N. Funkhouser personnel came on site as a courtesy and helped clean up. H.N. Funkhouser also reimbursed the customer the amount they had pre-paid for fuel which was also not required, but done as a courtesy to help the customer. In situations like this where poor equipment causes a leak the homeowner can use their insurance to replace items lost or damaged, but the fuel supplier can not take responsibility for tank system failure. We have notified both the tenant and the homeowner that tank system repairs or replacement must be done before further fuel deliveries can be made at this home.

Handy Mart is NOT a BBB Accredited Business.

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