We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Video Game Supplies

LaZa Modz, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Supplies.

This business has 2 alerts

Complaints

This profile includes complaints for LaZa Modz, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LaZa Modz, L.L.C. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order a custom gaming controller from Lazy Modz, January 11th, 2024. Paid full price for a: DualSense Edge PS1 Classic Controller x1, which included a: Customization Cost for DualSense Edge PS1 Classic Controller × 1. In total, $512.87US.

      Unfortunately, it is December 17, 2024 and I have not received the custom unit. I am aware that it would take time, however, the site does not indicate nearly a year. I believe they said "around 20 weeks" in one bit of correspondence (this was 9/4/2024). I believe the website lists 8-10 weeks. Since then, I've inquired about a tracking # for shipping and was told they would check with fulfillment (that was on 12/4/2024), however, they did not provide an subsequent feedback.

      At this time I have not heard from them in the past week.

    • Initial Complaint

      Date:12/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a controller from LaZa Modz LLC on October 2nd, 2023, and have not received it. It is now December 11th, 2024. I contacted them earlier this year around January/February about the status of my order and was told that it would be coming soon. I then contacted them in April (photos attached) requesting the status of my order it was told it would be shipping out "very very soon." That was in April. We are now in December. I emailed again in July requesting a refund and was told that I would have to pay a 25% restocking fee. Unfortunately, that email has been lost. I emailed them earlier this week and today, and have not heard back to both emails. I would like the item that I was promised. The order status on their website still says unfulfilled. If they cannot fulfill their end I would like a full refund without the 25% restocking fee. I think that is more than fair because I have waited over a year, 62 weeks to be exact when their build times FAQ states around 8-20 weeks. I was even factoring in some grace of another 10-15 weeks because of their stated licensing agreement with Sony and Marvel. A picture of that explanation is attached. I have been seeing online that many other people have been waiting 9 months to over a year for their product and getting no response whatsoever from the company.

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a PS5 controller from LazaMods on February 16th, 2024. Their website
      claims it would take up to 20 weeks maximum for a “PS1 classic build” - that’s 5 months. Well around June I had not heard anything, so I reached out. They said it was in quality control. August rolled around and I followed up again, it took weeks for them to respond.

      Long story short, after a very condescending email regarding the quality assurance process I ended up waiting until October 18th to receive my order - that’s 9 months!

      Then I received the controller and the “X”symbol on the button is not centered!!! You can see glue on the PS button, I mean this is abysmal for a product that took 9 months!!! I cannot believe they’re still in business while operating this way.

      They have condescending customer support that takes weeks if they reply at all, and from my only experience their product is shoddy at best.

      I will attach my controller and the one on their website for reference. I’m also attaching screenshots of email correspondence.

    • Initial Complaint

      Date:11/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product from this company almost a year ago and they have not supplied my product as of yet. I reached out several times and they told me that they were working on the product. When I requested to stop payment from my bank, they threatened legal action against me.

    • Initial Complaint

      Date:11/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item from the company on 4 April 2024 for an item that was listed as "pre-sale." On 7 April 2024, I e-mailed them asking to cancel the order. After multiple e-mails and phone calls, which they never answered. It is now 23 November 2024, and I have not received a refund or the item.

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 custom controllers were purchased on 9/24/2023 and promised to be delivered before Christmas of 2023. I was updated on 3/4/2024 that my order was in the final stages and have not heard anything back since. I have since sent 3 separate emails on 8/31/24, 9/18/24, and 9/24/24 requesting and eventually demanding a refund and never received any replies whatsoever.

    • Initial Complaint

      Date:11/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from this company sep 15, 2023.
      I been asking for update of my item no response, the number of the company is not working.
      I just want my item is already 2 years of waiting

    • Initial Complaint

      Date:11/02/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a controller 1 year ago. I was given 2 separate shipping dates and neither came to fruition. I haven't got my controller and it's took longer than their time frame posted on the website. I'm more than willing to work with these people but they won't even take my calls or return my emails. Heck if I get the controller and it's good I'll post a positive review for these guys I'm all for family owned business. I'll do a refund or take the controller.

      Business Response

      Date: 11/13/2024

      The busienss did not respond to the BBB but the consumer has let us know that the complaint has been resolved. 

      Customer Answer

      Date: 11/13/2024

      The issue has been dealt with and I received my controller.

      Regards, ******* *****

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made an order to LazaModz, Inc. on September 12, 2024. Ever since March through April, I have been inquiring about my order and they fail to respond (emails, ********* Direct Messages, phone calls; etc). I have made this purchase with ****** with payment installments and it was PAID IN FULL, and I also made a complaint to LazaModz with ****** regarding this matter. They originally passed judgement to the favor of the Merchant because “I was responsible for all of the payments,” but I already made all of my payments IN FULL, as previously mentioned. I did however went ahead to escalate this issue with them, so I am awaiting ******’s response.

      I am not the only one who are making complaints towards LazaModz, and customers are not getting their products back to them. I just want my money back. I am not just giving out money for free, needless to say they never respond.

    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a controller in November of 2023. Ps1 Classic retro and have sent in my own controller for them to customize with their paint job. My order has been in the awaiting fulfillment status since that date. It has now been almost a full year since them receiving my order. I have emailed numerous times, commented and messaged on their instagram. My messages are being seen, and comments being deleted on their social media. My last email response was the same line that they need to test my controller to ensure that everything is working... It does not take almost one year to test a controller's functions. At this point they have my property in their possession, and looks like they have no plans to complete my order. When asking for a refund, there is usually no response to my emails, or their response does not include anything regarding a refund. When asked for proof of work and what has been done with my controller, there is no response, and no information with what has been done with my controller. At this point, I want my controller mailed back to me, and I want a full refund for this waste of time.

    LaZa Modz, L.L.C. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.