We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Video Game Supplies

LaZa Modz, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Supplies.

This business has 2 alerts

Complaints

This profile includes complaints for LaZa Modz, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LaZa Modz, L.L.C. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered almost a year ago and they still never delivered a product. They don’t communicate anything and all attempts to reach company have been ignored.

    • Initial Complaint

      Date:10/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a PlayStation 5 controller from Laza Modz on September 4, 2023 and I haven’t received it. The timeframe of completion on their part was supposed to have been between 10-12 weeks, but it’s way overdue. I’ve reached out to them via email, phone number, and ********* for a refund and they’ve completely ignored me. Other customers have complaints about this company also and they’ve been ignored also. I can provide proof of the lack of communication on their part. I just want a 100% refund because it shouldn’t take over a year for a controller to be painted.

    • Initial Complaint

      Date:09/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a controller in December of 2023 I called and emailed so many times about how much longer it’ll take it’s been in the same spot for almost a full year and I spent a lot of money to not even get my controller

    • Initial Complaint

      Date:09/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom controller on December 9th, 2023.
      LaZa says they can’t ship the controller because ****/****** has not granted them the license to ship them yet. It’s been 10 months and still no game controller.
      I think I’m being scammed. Will not refund my money because you only have 14 days after the purchase to get a refund. Which would be impossible because supposedly that’s when they were building it. 10 months is a complete joke. Thank you.

    • Initial Complaint

      Date:08/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a *********** custom controller from this company on Jan 19 2024. I looked up reviews, and shipping estimates and even on their own site they estimate 15 weeks for the controller I ordered. As of today, we’re approaching 31 weeks without a shipping update. They periodically send what level of production the custom controller is in. Ten weeks ago in June it entered the “final stage” of quality control. So, you see even now it’s approaching triple their estimated time.

      Their customer service doesn’t seem very forthcoming which I will quote here on email I received today (8/22/2024): “ I see someone on our team has already let you know that your order is in the quality control phase and that it is completely normal for your controller to remain in this phase for an extended period of time due to the extensive testing we do to check for functionality and aesthetic design quality.”

      Ultimately, thanks for the response, but I’m sure they see it as completely normal for someone to cut their losses and not pursue a solution. I’ve seen online that their customer service can be petty. Instead of dealing with them, I’m seeking help from the Bureau.

      Thank you!
      ***** 

    • Initial Complaint

      Date:08/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order a custom Spider-Man controller on December 12, 2023 and have yet to receive it. It’s now August 2024. This was suppose to be 8-12 weeks process. I have email several times and they have given several excuses. No one has money to giveaway to these scammer people. Something need to be done about this company. As I look and read the reviews I see this is not something new for this company. At this point I’m reach out to anyone who can help.

    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 23rd, 2023 I was sending back my controller for repairs since I had a warranty still on the product. I received instructions from Laza modz to send the controller back with the order number so that the controller would be worked on with no extra cost. I used ***** to send the package and the package was signed by a Laza modz employee. The controller was bought on April 21st, 2022 and was purchased with a two year warranty. Truly I'd just like a refund since I can tell that I will never receive my controller back. The business and Zak the owner have not tried resolving this issue. I paid 340 dollars for this product/warranty included.

    • Initial Complaint

      Date:06/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product for $168 on December 6, 2024. They sell custom video game controllers. I never received my order and they will not answer emails, phone calls or voicemails regarding my order. I was told months ago it was almost complete. They took my money and never sent my product. They will not refund my money.

    • Initial Complaint

      Date:06/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product from LazaMods on November 18th 2023 and I have yet to receive it. I tried contacting the company via email multiple times and they always say they’re still working on the product. The last email I sent is attached from June 8th 2024 and they did not respond. It’s been 7 months since I ordered and I’d like for them to refund my
      199.41.

    • Initial Complaint

      Date:06/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 13, 2023 I purchased a custom *** controller and was promised a turnaround date of up to 12 weeks. Every time I've tried to get an update in the last 8 months I am given a standard 'in production' email response with no estimated date of completion. This is unacceptable that the company refuses to refund after this much time has past. Absolutely a scam.

    LaZa Modz, L.L.C. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.