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Business Profile

Fire and Water Damage Restoration

Catamount Restoration Services , LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, I contacted Catamount to remediate mold in my attic, emphasizing the urgency due to insulation installation on Monday. I sent numerous photos showing that the attic was fully demolished with exposed plywood and rafters, and that mold covered an entire approximate 20'x10' slanted ridge wall. I was quoted $700-$1,000 for the job and was charged a $450 deposit.That same day, a contractor was sent out. Upon arrival, he stated the job was "larger than he was told" and that he "did not have the tools for the job." He also mentioned the job would take "2 days." He spent about 20 minutes on-site before leaving. I immediately called the manager, and he assured me that another technician would be sent out and the problem would be resolved before Monday.On Saturday, the "owner" visited the site, re-quoted the job at $2,500 due to what he described as a "more substantial level of mold." Despite my objections to the sudden price increase after already receiving a quote, paying a deposit, and having the first technician visit, I felt compelled to proceed given the urgency.The owner returned on Sunday, worked for 2 hours, left, and charged my credit card the remaining balance of $2,500 five minutes after leaving. Upon inspection, we found a section of the attic that was missed. I contacted the company, and the owner responded, claiming he "fulfilled his obligations" and that he "did not inspect for mold." I questioned how he could quote, let alone increase the quote, without inspecting for mold, especially since the entire attic was demoed and everything was visible.The owner refused to return to complete the job, suggested I "paint the wall myself," and offered a $200 deduction. I explained that I hired them for professional mold remediation, not to do the work myself. He responded, "do what you're going to do, bro," and hung up. The job remains incomplete and the company has refused to rectify the situation despite charging me for an unfinished service.

    Customer Answer

    Date: 05/30/2024

    I have not heard from the business in response to my complaint.

Catamount Restoration Services , LLC is NOT a BBB Accredited Business.

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