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Business Profile

Photographer

Jesse Schloff Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Jesse as our wedding photographer and the package we paid for included a "10x10 ************** Hardcover wedding book (40 spreads)". My husband and I were originally supposed to get married in October 2020, but, due to COVID-19, we postponed to 10/1/2021. We still have not received the wedding album. Our experience with Jesse prior to our wedding and on the day of our wedding was amazing. Our pictures came out beautifully too and we received the link to our photos on his website within 6 weeks of our wedding.Our experience since receiving our photos in November 2021 has been frustrating. Previously, Jesse told us this would be completed in the off season/winter. Fast forward to October 2022 when we finally found out from Jesse what he needed from us to complete our album. We sent him an excel document with the list of photos we wanted in the album.After not hearing anything, I followed up with Jesse in March 2023 for an update. After the second email, Jesse responded to let us know that the excel file we sent in October (yes, 5 months prior!!!) was corrupted and could not be opened. Within an hour, I responded back with an uncorrupted excel file, along with a pdf of the file to ensure there were no further issues.I am filing this the day after our SECOND wedding anniversary, given after 7 unanswered emails, one unanswered contact request submitted on his website and at least two unanswered voicemails, we still are awaiting our wedding album. We've been very patient and understanding that COVID made things extremely crazy for all wedding vendors. However, we just would like to receive the album we paid for.

    Customer Answer

    Date: 10/14/2023

    I have not heard from the business in response to my complaint.

Jesse Schloff Photography is NOT a BBB Accredited Business.

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