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Business Profile

Resort

Stoweflake Mountain Resort & Spa

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stoweflake Mountain Resort & Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stoweflake Mountain Resort & Spa has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very disappointed and really didnt want to leave this review. I stayed at stoweflake last weekend. 2/2/23-2/5/23. After returning home I realized left 2 custom, very expensive suits in the closet. I have called multiple times and left multiple messages. No one has returned my call so that we can track down the suits. It has been a whole week of attempting to reach someone about the matter. I dont understand why no one will get back to me and either let me know how I can get the suits or if housekeeping decided to hang onto (steal) them. This is either really bad customer service or they have no intention on returning the suits.

      Business Response

      Date: 03/12/2023

      Hi, I'm responding to complaint ********. The guest who had complained and this about his suits the same day the complaint was processed. He did speak with ****** and our guest ********************

      They found the suit we received information on how to send it back to him and I believe that the guest has their items. If for some reason that is not correct. I need him to contact the Resort further, but we believe this complaint has been resolved.

      Thank you and have a great day

    Stoweflake Mountain Resort & Spa is NOT a BBB Accredited Business.

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