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Business Profile

Renewable Energy

SunCommon

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Renewable Energy.

Complaints

This profile includes complaints for SunCommon's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SunCommon has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SunCommon

      442 US Route 2 Waterbury, VT 05676-9247

    • SunCommon

      1155 Flatbush Rd Kingston, NY 12401

    • SunCommon

      881 Route 28 Kingston, NY 12401-7216

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When we originally bought solar panels on a solar farm through Sun Common we could see the credits on our electric bill. Over time the credits have become less and less or none at all. I've reached out to the company multiple times to see what the issue is and I always get the run around or no response at all via phone calls.

      Business Response

      Date: 04/23/2025

      Thank you for reaching out, *********! Our CSA Program Manager has been waiting for analytics from your utility in order to provide accurate support, you should have an email from her about setting a time for further discussion. We'll get this resolved ASAP!

    • Initial Complaint

      Date:11/19/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There may be a problem with my solar panels that were bought from and are maintained by SunCommon. I have been reaching out to SunCommon for the past four weeks by phone and email but the only response I get, when I do get one, is that they will get back to me.

      Customer Answer

      Date: 11/29/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 06/03/2025

      Hi ****! We're happy to take a look at this if you're in need of assistance, please reach out to ********************************** with your last name in the subject line, I've told the Customer Support team to expect you, we'll take care of it right away! 

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our solar and battery installation was finished this spring and has now failed and been offline for almost two months. Suncommon is not addressing our issue and we are missing out on valuable power generation. We keep getting the same runaround and no results. We are paying for a product that is not working and and sun common does not seem to care now that they have our money.

      Business Response

      Date: 10/03/2023

      Customers system has been serviced at no cost to the customer and is producing as designed. ********************** waived our standard service visit fee. 


      SunCommon does not monitor systems for customers. Customer alerted ********************** to their issue on Saturday, September 9. A customer service specialist responded on Tuesday, September 12, well within SunCommons stated response time of 1-3 business days.


      After attempting remote troubleshooting, it was determined on Thursday, September 14 that on-site service would be required. At this time the customer was made aware of the 4-5 week wait time for service visits, given current staffing levels and a backlog of cases due to the flooding over the summer. SunCommon continued to provide prompt responses during the waiting period and offered to escalate to a manager, which request was denied. On September 26, less than two weeks after the case was transferred to the service team, the customer filed this complaint. 

      In response to this complaint, SunCommon rearranged the service schedule to accommodate this customer. System was serviced on Monday, October 2 at no cost to the customer. On Tuesday, October 3 ********************** confirmed the system is working correctly.


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