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Business Profile

Baking Supplies

King Arthur Baking Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baking Supplies.

Complaints

This profile includes complaints for King Arthur Baking Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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King Arthur Baking Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some flour, rolling pins, and a pricey stainless steel measuring cups and spoons set online. All were charged as three transactions through my ****** account. After receiving the measuring cups and spoons I decided to return them and after receiving directions from the company via email I followed those instructions and mailed the return in the original box via ***** I provided them with a return tracking number and was promised a refund was processing. They received the return on 6/2 but are now claiming that I never paid for the item in the first place, refusing to refund the order! I sent them screenshots of my bank statement showing the item was paid for and they still refused.

      Customer Answer

      Date: 06/22/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went on their site and a pop up window came up offering 20% off to new customers who sign up. There were no restrictions or exclusions listed. There was no fine print saying that exclusions may apply. So I signed up and didnt get the code right away, after several hours I opened a chat with someone there and she was able to generate the email with the discount code. When I tried to use it for my first purchase it didnt work because the code excludes appliances. I was trying to purchase a stand mixer. I opened another chat and was told that in the email that you received after you sign up has a link that lists exclusions like appliances. But that was not on the ad and I only signed up because it didnt have any exclusions on the ad. Its a matter of bait and switch. So I called in to their customer service and spoke with someone who explained that they have an arrangement with their manufacturers that doesnt allow discounts on their products. I explained again that the ad didnt mention the possibility of exclusions and was there something that King Arthur ** could do to honor their advertisement. I was told that they could give me a $20 e card that I could use toward my purchase of a stand mixer. While I appreciated that offer it still doesnt touch the advertised 20% off and so I asked again if they would honor it. She referred to their arrangement with the manufacturers again and I said that I understood her point but that King Arthur ** is responsible for their advertising campaigns and if they offer one thing and then change the rules after the consumer has done their part then its false advertising and misleading. If they could offer me a $20 ecard that I could use toward the purchase of the mixer why couldnt they offer me an ecard equivalent to the amount I would have saved with the 20% discount? The **** is on the retailer to honor their arrangement with the consumer and anything else feels dishonest and misleading.

    King Arthur Baking Company is NOT a BBB Accredited Business.

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