We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Casino

Northern Quest Resort & Casino

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Casino.

Reviews

Customer Review Ratings

1.5

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Mario A

    Date: 05/26/2024

    My wife and I checked into the resort on May 25th to celebrate her birthday with our 2 young kids. We had a fantastic time at the kids cyber quest, enjoyed a great dinner, and took the kids to the pool downstairs. After a long day of traveling we decided to head upstairs to our room where it was a nightmare. Around 6:30 pm we constantly heard banging and loud noises coming from the room above us. I called the front desk and they informed me that quiet hours were at 10pm but they would call and see if they could work something out. 9:30pm my wife called again because the noice did not stop ( we have a 1 year old and a 5 year old who were trying to sleep) the front desk associate named ******** said she would send security upstairs to investigate ( which we did not receive a call back) the noise continued until 11:30 pm, I called one last time asking to now move to a different room and the same associate ******** said that she would check with the security officer again we did NOT get any sleep the rest of the night, and I am very upset with the lack of professionalism to either give us a call back with an update, move us to another room, or partial refund my money. This was not a great ending to our day and we will not be visiting anytime soon

  • Fallon H

    Date: 08/13/2023

    I reserved a room that was supposed to be $59, when I called to check on my room they said I didn't have any reservations and had to speak with VIP, they took 2 hrs to call me back, I was hung up on and had to speak with a manager who told me that I would now have to pay $89 and that they didn't have any rooms available even though I have the text messages from the host saying I had a room for $59.

Northern Quest Resort & Casino is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.