Information Technology Services
Winsoc IT SolutionsInformation and Alerts
Alert Details
This business has 1 alert.
Alert
On January 21, 2020, Better Business Bureau recognized
a pattern within complaints, reviews and Scam Tracker reports from consumers
regarding billing, collection, and refund issues. Consumers allege upon
installing their newly purchased Roku device, they are redirected to Winsoc
Solutions in order to help install the product and resolve alleged technical
issues. Upon contacting Winsoc IT Solutions, consumers are charged a fee to
“activate” or “register” their Roku, which if they had contacted Roku, would have
found out it is a free service and the fee is not necessary. Consumers are not
able to obtain a refund.
On January 21, 2020, and February 20, 2020, the
Better Business Bureau contacted Winsoc IT Solutions for an explanation as to
why they were charging a service fee for Roku, however to date, Winsoc IT
Solutions did not respond to Better Business Bureau.
Consumers are encouraged to file complaints with
Better Business Bureau at, https://www.bbb.org/local-bbb/bbb-northwest-pacific,
as well as with the Washington Attorney General at, https://www.atg.wa.gov/fileacomplaint.aspx
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