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Business Profile

Remodeling

Vega Builders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this business $297,860.36 for a home remodel and not all of the work promised has been completed. I have tried to contact the owner by email and phone and cannot get any commitment on when the work will be completed. There are two items that have not been completed that were paid for and are noted by the company in email to me on April 28th. As stated in the email, "[tiler] to replace transitions" and "[painter] to fix radius left behind from existing transitions both upstairs and downstairs." In good faith I wrote the last check on May 5th for $31,724.73 and was told the material to complete the upstairs transition was on order and would arrive at the end of May and the work would be completed thereafter. I spoke with the owner at the beginning of June and confirmed that the material arrived. I have not been able to get any further details about when the work will get completed. I would like help getting this project finished as promised. I have paid for the work even though it has not been completed as promised.Finally, I returned some tile for a fireplace that the owner purchased for the project and that I paid for. The owner said he spoke with the tile company he purchased the tile from and they indicated they would likely issue a refund of around 70% of the original price. I have not seen a refund for the tile and would like to be reimbursed for the tile that was purchased, paid for and then returned.

    Business Response

    Date: 06/26/2023

    Hello and thank you for reaching out. I am *******************, the new Owner of Mackinstance as of May 15, 2023. The previous owner, *******************, is no longer here, and this issue was just made known to me on June 20. I immediately reached out to the Customer, who was cordial and understanding of the change of ownership. I picked up the new tile transition material on the 23rd, and the work is scheduled for replacement this Friday June 30. The painter will be out next week to complete the radius transition. With regard to the fireplace tile, the tiler has been storing it in his shop. I will procure it on Friday and return it to the supplier next week for a refund. I am in regular communications now with the Customer, and I believe all issues will be resolved by next week. Please reach out if I can assist further. 

    Customer Answer

    Date: 06/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Vega Builders is NOT a BBB Accredited Business.

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