Reviews

This profile includes reviews for Astound Broadband powered by Wave's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Astound Broadband powered by Wave has 30 locations, listed below.

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  Astound Broadband powered by Wave

  24171 NE State Highway 3 Belfair, WA 98528

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  Astound Broadband powered by Wave

  353 NW 2nd Ave Canby, OR 97013-3625

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  Astound Broadband powered by Wave

  40 NE Spring Ave Depoe Bay, OR 97341-1963

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  Astound Broadband powered by Wave

  36653 Highway 26 Sandy, OR 97055-7210

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  Astound Broadband powered by Wave

  430 S Bridge St Sheridan, OR 97378-1810

Review Details

• Review fromGabriella J

  Date: 06/19/2023

  1 star

  Gabriella J

  Date: 06/19/2023

  Ive been using their wifi service for almost two years and i will be switching to anything else as soon as possible. I wish I could give them a 0 truly. Some of the worst customer service Ive ever dealt with. Which ***** because their wifi is so terrible and their billing changes so frequently that i am constantly having to reach out to them. I joined for the deal my apartment was offering and with how much money and time ive wasted in surprise fees and unannounced price changes. I wouldve been better at ********* The wifi goes out at least once a week. And its one of the slowest networks ive ever been on. Save yourself some pain and frustration and just pick another provider.

  Astound Broadband powered by Wave

  Date: 06/20/2023

  Hello, *********! Thank you for reviewing your recent experience with Astound Broadband. It's important to us that our customers receive competitively-priced, stable service and exceptional customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******

• Review fromBrody B

  Date: 06/15/2023

  1 star

  Brody B

  Date: 06/15/2023

  Astound Broadband had terrible wifi, crapping out almost daily. And ******************, whose name I don't even care to spell check, is a terrible customer service rep. ** not only tricked me into paying more just because I lived around rich people, but he was rude to me when I needed to cancel. How does he have the ******* contract?

  Astound Broadband powered by Wave

  Date: 06/21/2023

  Hello, *********** Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued part of the Astound service family. -******
  
  

• Review fromSteve M

  Date: 06/12/2023

  1 star

  Steve M

  Date: 06/12/2023

  $400 a month for slow internet (100 MPS) and basic cable TV is excessive. If I was a new customer, I could get the same service for well under $200 a month. Attempted to call customer service but the automated service hung-up on me. Attempted to use the on-line chat but they could do nothing and suggested that I talk to a representative. I told them that I had unsuccessfully tried this route numerous times and they suggested that I try again. This is a scam...they don't want really want to talk to me. My only option is to drive 30 minutes to their main office and talk to someone in person. If 5G was available in my area I would drop this company like a bad habit.

  Astound Broadband powered by Wave

  Date: 06/13/2023

  Hello, *****! Thank you for sharing your recent experience with Astound Broadband. Two of our goals are to offer a variety of affordable packages to choose from, as well as top of the line customer care. I'd be glad to review your account and assist you with your billing concerns. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******

  Astound Broadband powered by Wave

  Date: 06/13/2023

  Hello, *****! Thank you for sharing your recent experience with Astound Broadband. Two of our goals are to offer a variety of affordable packages to choose from, as well as top of the line customer care. I'd be glad to review your account and assist you with your billing concerns. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******

• Review fromRyan K

  Date: 06/09/2023

  1 star

  Ryan K

  Date: 06/09/2023

  Absolutely atrocious company! I have never in my adult life had such a consistently poor experience with a company. Their service is unreliable, the cost randomly increases without warning, and every CS representative Ive spoken to has been apathetic at best. The final straw was that *their* router that we rent from *them* stopped functioning within a year. They wanted me to pay $80 to replace it or add $5 to our bill each month. It felt like I was being extorted for an issue with *their* product. Do not choose RCN!

  Astound Broadband powered by Wave

  Date: 06/10/2023

  Hello, ****! Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******

• Review fromConnor C

  Date: 06/06/2023

  1 star

  Connor C

  Date: 06/06/2023

  They dont even deserve one star! More than doubled my internet price with no warning. I called them. Spent 4 plus hours on hold only to get through to someone who said they had gotten my bill back down. Next month comes around same price! No changes! They make you pay the late fee before they can get into your account to change things. Ive been through this twice now and absolutely nothing has changed. Spent over 10 total hours on hold with three different people. The customer service is non-existent!! The one out of three times I wasnt hung up on when somebody finally answered the phone after hours on hold, they just said that I could either pay the past due amount or there was nothing else they could do and my service would stay disconnected. No further details! Nothing! Absolutely! Terrible! DO NOT! I repeat! DO NOT!!! Use astound or wave! Youre better off throwing money in your toilet and expecting it to be a modem! At least the toilet would have better customer service. Absolutely the worst company I have ever dealt with! Hands down. I dont care how desperate you are, youre better off going to the library or some such for internet. I cannot put into words how ridiculous of an experience this has been. I have worked many customer service jobs and understand being busy and frustrated. I dont write a bad review ever, but here I am! Do not make the mistake I made! Dont waste valuable time in your life, your precious money, or any of your energy with this company. ******************

  Astound Broadband powered by Wave

  Date: 06/08/2023

  Hello, ******! Thank you for sharing your recent experience with Astound Broadband. Two of our goals are to offer a variety of affordable packages to choose from, as well as top of the line customer care. I'd be glad to review your account and assist you with your billing concerns. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address in the email so I can look up your account. Thank you for being a valued Astound customer! -******

• Review fromDon C

  Date: 05/31/2023

  5 stars

  Don C

  Date: 05/31/2023

  I can't comment yet on the reliability since I've only had service for a week or so, but I can comment on the install process at a house I just bought. At the initial install appointment, the installer informed me that the house was not connected to the pole. Luckily the house is within 300 ft of a pole to hook up to. Astound immediately started the process to have a contractor lay a line under the road and to my house. I work from home and couldn't move in to the house without internet. Astound expedited the install and it was done in half the time of the original estimate. The contractor left almost no trace at the road, through a grass area, down a slope with mulch, and across a gravel path. The inside installers ran a new line from outside into the wiring closet and had to fight quite a bit with a difficult route from the crawlspace into the closet. At the end I have a 900Mbps connection for a great price (guaranteed for two years), and the whole install process including the outside ground work cost me $10.

  Astound Broadband powered by Wave

  Date: 06/01/2023

  Hi, ***! Thank you for sharing your recent experience with Astound Broadband, and welcome to our service family! I'm very pleased to see that our team made your installation process as seamless as possible. We look forward to providing you many years of enjoyable service. Thank you for the five star rating, and for choosing Astound! -******

• Review fromAna A

  Date: 05/13/2023

  1 star

  Ana A

  Date: 05/13/2023

  terrible, terrible service. they increase your price every 3 months without absolutely no warning. my prices literally doubled within a year and when you talk to customer service they justify saying promotion expired however I wasnt receiving a promotion. not to talk about when their service goes down for DAYS and youre not even given any help. Please stay away from this company if you can.

  Astound Broadband powered by Wave

  Date: 05/17/2023

  Sorry to hear this! Feel free to email us at ********************************* with your account information and we would be happy to review your account. 

• Review fromNichole H

  Date: 05/03/2023

  1 star

  Nichole H

  Date: 05/03/2023

  Absolutely terrible. I'm in a nightmare with this company right now. I disconnected and paid my final bill in September 2022. In January I recieve a letter from a collections agency attempting to collect $350 on behalf of this company! I call Astound and I'm informed I did everything right but they messed up and did not disconnect the internet until December due to non-payment (obviously. Because I disconnected four months prior). It's now May and I thought this was taken care of. NOPE. That collection is now impacting my credit score and now Astound is claiming it's my fault. WHAT!? This company has been EXHAUSTING to do business with. Inconsistent bills, lots of random charges, their billing department just cannot get it together. Seems like a huge lack of compassion or care for their customers. I hope they get shut down instead of allowed to run rampant, conning people out of their hard earned money. Truely embarrassing and not ethical businesses practices.

  Astound Broadband powered by Wave

  Date: 05/07/2023

  Thank you for sharing your recent experience with Astound powered by Wave. Sorry to hear you are no longer part of our service family. I understand you have some billing concerns, and we would be glad to check into this for you. Kindly email us at ********************************* with your account information, referring to this review. Otherwise you are welcome to await a direct response from our Executive Resolutions Team if you already submitted an official complaint through the BBB. Thank you!

• Review fromMichael M

  Date: 04/24/2023

  1 star

  Michael M

  Date: 04/24/2023

  looks like i was right about complaining about speeds, the internet has not been what they're promoting/ selling since the start of receiving the service, now i can see the proof.. scandalous company. all these one stars... smh

  Astound Broadband powered by Wave

  Date: 05/07/2023

  Thank you for taking the time to give Astound Broadband powered by Wave a rating and we're sorry to hear you may have an unresolved service complaint. We know our customers depend on having a reliable connection, and we'd like to make sure this gets resolved. Feel free to email us at ********************************* with your account information, referring to this review. Or private message us on our ******** or ******* too for assistance. Otherwise you are welcome to await a direct response from our Executive Resolutions Team if you already submitted an official complaint through the BBB. Thank you!

• Review fromAyden U

  Date: 04/18/2023

  1 star

  Ayden U

  Date: 04/18/2023

  I had THE WORST experience with them. Long story short, they would schedule dates to install my router and would never show. After the 5th time calling and rescheduling, I literally sat on a chair, outside waiting. They never showed. **************** said, The technicians reported no one was home and had no access inside the home. They called multiple times and no one answered. I literally SAT OUTSIDE ALL DAY for one of my appointments and no one ever came. Phone NEVER rang. I had to go without internet for a MONTH.I finally got internet because I randomly spotted an Astound van in the neighbourhood, and literally flagged the technician down and forced him to come to my home and install whatever router they had in stock in their van. And then they had the audacity to charge me an $89 installation fee! All the technician did was PLUG IN THE ROUTER TO AN OUTLET. I called before and asked them to mail the router to me and I could self-install, but nope, they said it had to be installed by a technician.I have never felt such agony until I dealt with Astound. I cant believe Im saying this, but I shouldve just went with ******** They do not deserve even one star.

  Astound Broadband powered by Wave

  Date: 05/07/2023

  Thank you for taking the time to give Astound Broadband powered by Wave a rating and we're sorry to see that you're unhappy with our service. Records indicate you submitted an official complaint here on the BBB. Please see our response per complaint ID# ********  Thank you!