We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cable TVs

Astound Broadband powered by Wave

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Reviews

This profile includes reviews for Astound Broadband powered by Wave's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Astound Broadband powered by Wave has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.11

    Average of 195 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Todd F

      Date: 01/03/2023

      Todd F

      Date: 01/03/2023

      I would give 0 stars but I couldn't. Worst internet service. Always going out. **********************

      Astound Broadband powered by Wave

      Date: 01/04/2023

      Thank you for taking the time to give Astound Broadband a rating and we're sorry to hear you may have an unresolved service complaint. We know our customers depend on having a reliable connection, and we'd like to make sure this gets resolved. Feel free to email us at ***************************************** with your account information, referring to this review, "Att ******" in the subject line. Or private message us on our ******** or ******* too for assistance. Thank you for being part of our service family!

    • Robin C

      Date: 12/30/2022

      Robin C

      Date: 12/30/2022

      I have been with Wave broadband for 10+ years. There customer service was great but now that they are Astound it's c*** I called them to lower my bill, they would give me a decent price which I would get to pay for 1 month and then it doubles by the second month. I'm tried of being lied too. I can't afford what they want just for internet. Gonna start shopping around for new internet.

      Astound Broadband powered by Wave

      Date: 12/31/2022

      Thanks for rating and offering your feedback on Astound Broadband powered by Wave. I am sorry to hear that you may be considering leaving our service family. One of our goals is to provide a variety of affordable packages. We'd be happy to take a look and see what options may work for your budget. Please email me at ********************************* with your account info, referring to this review, or private message us on our ******** or ******* too for assistance. Thank you for being our valued customer! -*****

    • Carol B

      Date: 12/29/2022

      Carol B

      Date: 12/29/2022

      I think your customer service is awful. Any time I talk to them I never get a straight answer. I had WOW for over 20 years and was always stratified. Looking for another company for my services.

      Astound Broadband powered by Wave

      Date: 12/31/2022

      Thank you for reviewing your recent experience with Astound Broadband. I'm sad to see that you aren't happy with your service. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at ********************** with "Attn ******" in the subject so I can better assist you. Thank you for being a valued Astound customer!

    • John S

      Date: 12/28/2022

      John S

      Date: 12/28/2022

      Intermittent internet for the last few weeks. Inconsistent outages and lengths of outages. First call weeks ago, theyre working in your area. Second call, should we get a new modem - No, just working in the area. Third call, maybe its the modem, we have problems with ********* Trip to their offices to pick up new modem, no change. Fourth, fifth and sixth calls, the problem persists with no help or end in sight. Might just have to rent a room somewhere nice to watch a bowl game, and take it off their bill. Absolutely Astoundingly Awful!

      Astound Broadband powered by Wave

      Date: 12/31/2022

      Thank you for taking the time to give Astound Broadband powered by Wave a rating and we're sorry to hear you may have an unresolved service complaint. We know our customers depend on having a reliable connection, and we'd like to make sure this gets resolved. Feel free to email us at ********************************* with your account information, referring to this review. Or private message us on our ******** or ******* too for assistance. Thank you for being part of our service family! -*****

    • Patricia J

      Date: 12/27/2022

      Patricia J

      Date: 12/27/2022

      It is impossible to get a human operator for technical support. I have been having non-stop issues with my phone and internet and each time I call, the automated operator tells me I can solve my problem by re-booting my system at home. This hasn't worked. After several very long-delays I finally talked to a human who read from her script and said she would re-boot my system and if that didn't work, we could schedule. I said "no". We have been that route several times. I finally got her to schedule an appointment for over a week away. I told her my neighbor was having the same issues and she said, "there are no reported outages in your area". So frustrating. I think it is time to explore other options!

      Astound Broadband powered by Wave

      Date: 12/31/2022

      Thank you for taking the time to give Astound Broadband powered by Wave a rating and we're sorry to hear you may have an unresolved service complaint. We know our customers depend on having a reliable connection, and we'd like to make sure this gets resolved. Feel free to email us at ********************************* with your account information, referring to this review. Or private message us on our ******** or ******* too for assistance. Thank you for being part of our service family! -*****

    • Cecelia M

      Date: 12/26/2022

      Cecelia M

      Date: 12/26/2022

      When Astound was Wave, they were great! But now? Ever since Astound took over my bill bas been increasing non-stop (with no notice that it would happen), and I'm constantly having outtages. Seriously considering moving elsewhere.

      Astound Broadband powered by Wave

      Date: 12/27/2022

      Thank you for your review and rating of Astound Broadband Powered by Wave. We want to ensure you know we were not bought out; we are the same company, just with a new exciting name! We are still committed to providing exceptional service. We'd be glad to review your account and determine the best way to improve your connection as well as review over your billing concerns. Feel free to email ********************************* with your account information, referring to this review. Or private message us on our ******** or ******* too for assistance. Thank you for being part of our service family! -*****

    • Pam H.

      Date: 12/24/2022

      Pam H.

      Date: 12/24/2022

      With award winning customer service youd think ******************** would -at a minimum- email customers or post updates on social media. ******* has had no internet service for going on 4 days. How does that not trigger a response to your customers. You have an opportunity to try to make this better by acknowledging the inconvenience and giving updates. For days now, your phone tree says youre expecting a fix within 2 hours. Obviously that is not true and shows a disregard for the intelligence of your customers.

      Astound Broadband powered by Wave

      Date: 12/27/2022

      Thanks for your feedback on Astound Broadband powered by Wave. Any and all feedback is appreciated so that we can do our best to provide good service to our customers. We do apologize for any recent unforeseen interruptions in your service. Our Network Operations will always ensure restoration to those impacted by an outage within the quickest possible time frame. At present we do not offer customer visibility on outages via a online outage board. "AUTOMATED" restoration times may be obtained by calling **************. Times provided are ESTIMATES ONLY, and may update based on the progression of restoration efforts. You can reach a live agent through the Interactive Voice Response (IVR) system by either saying ****************** or pressing "0". Since during a service outage tech support queue's for the area will be unavailable and thus the system may not auto connect you to an agent. Customers may also live chat on the website, or our social media on ***************** On occasion we may post information or details on social media ****************** for customer visibility if the outage is high impact. If you have further questions or concerns, feel free to reach back to our customer service at your convenience. Thank you for being our valued customer! -*****

    • Geoff B

      Date: 12/23/2022

      Geoff B

      Date: 12/23/2022

      I've had Wave for almost 10 years and while it was the locally owned Wave, service was great. Since being bought by Astound, service is out days at a time. **************** is robotic and scripted. I was told that there is an outage in my area and when I called later, I was told there is no outage in my area and that a technician would need to be sent out with a cost to me of $80. H*** no. I'm not paying anything extra for problems on YOUR end. Definitely going to be cancelling my service.

      Astound Broadband powered by Wave

      Date: 12/27/2022

      Thank you for your review and rating of Astound Broadband Powered by Wave. We want to ensure you know we were not bought out; we are the same company, just with a new exciting name! We are still committed to providing exceptional service. We'd be glad to review your account and determine the best way to improve your connection as well as review over your billing concerns. Feel free to email ********************************* with your account information, referring to this review. Or private message us on our ******** or ******* too for assistance. Thank you for being part of our service family! -*****

    • Steven L

      Date: 12/15/2022

      Steven L

      Date: 12/15/2022

      Internet keeps disconnecting and I need internet to work from home. They said it will take 5-7 business days to send someone to look at my internet issues. I am going to cancel service now. That is ridiculous time to get internet fix when I need it for work. Internet stop working for days seems very common with this company.

      Astound Broadband powered by Wave

      Date: 12/18/2022

      Thank you for sharing your recent experience with Astound Broadband. Providing reliable service is of the highest importance to us. I'd be glad to review your account and make sure your concerns are resolved. Please email me at ********************** with "Attn ******" in the subject so I can better assist you. Thank you for being a valued Astound customer!

    • Ukiah C

      Date: 12/14/2022

      Ukiah C

      Date: 12/14/2022

      ******** who belong in jail. With data fees you will always pay at least $150 / month. When contacted by phone they will brazenly lie. The worst internet provider Ive ever heard of.

      Astound Broadband powered by Wave

      Date: 12/15/2022

      Thank you for taking the time to give Astound Broadband powered by Wave a rating and we're sorry to see that you're unhappy with our service. We would be happy to determine if there is any direct action we can take to resolve your concerns. Feel free to email ********************************* with your account information, referring to this review, or private message us on our ******** or ******* too for assistance. Thank you for being part of our service family! -*****

    Astound Broadband powered by Wave is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.