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Cable TVs
Astound Broadband powered by WaveThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Astound Broadband powered by Wave's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 195 Customer Reviews
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Review fromHelen H.
Date: 12/11/2022
1 starHelen H.
Date: 12/11/2022
Was a proud customer of ********************** for years, and for years they offered promos for existing customers. Wave has always been the only high speed internet in our area. Now that it has switched to Astound, it is complete garbage. Consistence speeds are non-existent and they refuse to offer existing customers promos, theyll give you a $10 loyalty credit but make up for that in their fees. I paid $54 a month with wave and now pay over $80 a month for the same plan, with worse service. Hope they are proud to be charging fixed income seniors ridiculous prices for terrible service.Astound Broadband powered by Wave
Date: 12/12/2022
Thank you for taking the time to give Astound Broadband powered by Wave a rating. We're sorry to hear you may have unresolved billing and service concerns. We know our customers depend on having a reliable, ******************, and we also want to make sure we're always providing good customer support. Let's see what we can do to get all this resolved for you. Feel free to email us at ********************************* with your account information, referring to this review, or "Private Message" us on our ******** or ******* too for assistance. Thank you for being part of our service family! -*****Review fromHeath H
Date: 12/08/2022
1 starHeath H
Date: 12/08/2022
Worst customer service. Terrible company. NO knowledge or help when you call. Just a very frustrating company to work with, poorly managed as anyone you talk to has no "power" to do anything. I would imagine this is top-down poor management and poor leadership.Astound Broadband powered by Wave
Date: 12/08/2022
Thank you for taking the time to give Astound Broadband powered by Wave a rating and we're sorry to see that you're unhappy with our service. We would be happy to determine if there is any direct action we can take to resolve your concerns. Feel free to email ********************************* with your account information, referring to this review, or private message us on our ******** or ******* too for assistance. Thank you for being part of our service family! -*****Review fromLarisa S
Date: 11/30/2022
1 starLarisa S
Date: 11/30/2022
I was a client of ******* for 10 years. For some reasons I decided to switch to Wow. A year later, without even noticing, I became a client of Astound. Internet was poor so I cancelled service and returned equipment. Today, 3 months later, I got a letter from collecting agency stating that I owe Astound $110.25. I called Astound customer service and they told me that I returned only two pieces of equipment and did not return one piece- a modem. Well I returned everything in one box!!!Now my perfect credit score is under question.Well "thanks", Astound.Astound Broadband powered by Wave
Date: 11/30/2022
Thank you for reaching out to Astound powered by Wave. I believe you intended this review for RCN. Despite this error, we would be glad to assist you with your equipment/billing concerns. Kindly email us at ********************** with "Attn ******" in the subject referring specific to this review, along with your former account information. Thank you! -*****Review fromRobert K
Date: 11/29/2022
1 starRobert K
Date: 11/29/2022
Worst customer service of any company I have ever dealt with. They have a monopoly on service and they know it. I know to look at schools when moving, but it seems that having options when it comes to internet providers might have merit as well. Long waits on hold, worthless homepage (cant do anything), and customer service is absent. Cant wait to get Starlink!Astound Broadband powered by Wave
Date: 11/30/2022
Thank you for taking the time to give Astound Broadband powered by Wave a rating. We're sorry to hear you may have unresolved billing and service concerns. We know our customers depend on having a reliable service and we also want to make sure we're always providing good customer support. We would be happy to determine if there is any direct action we can take to resolve your concerns. Feel free to email ********************************* with your account information, referring to this review, or private message us on our ******** or ******* too for assistance. Thank you for being part of our service family! -*****Review fromVirginia R
Date: 11/24/2022
1 starVirginia R
Date: 11/24/2022
Beware of any promise at to the cost of a service. We have been a customer for 7 years and have always struggled with how they bill as the cost of services seemed to change almost monthly. We finally dropped cable last february. In September I called to ask how much it would cost to have intranet and cable. I was quoted $76/month. I agreed to the price. I october the price was $200. It took 2 phone calls and over an hour to have the bill reduced to $89.25. I paid the amount and today I received an email stating I owed $111 and that I was in danger of having my service turned off. When I called, a very rude customer service rep told me I owed the money and that he didn't know why I was told the cost would be different. I asked to speak to a supervisor. He said he would pass my concerns on to the supervisor. I am still waiting to be called back. We have had cable for 2 months and the technician has been to the house twice and I have had to call with other than billing problems two other times. We still have channels where the audio and video don't match. I guess the only option is to drop the service as they don't care to solve any problems and you can't believe anything they sayAstound Broadband powered by Wave
Date: 11/28/2022
Thank you for taking the time to give Astound Broadband powered by Wave a rating. We're sorry to hear you may have unresolved billing and service concerns. We know our customers depend on having a reliable service and we also want to make sure we're always providing good customer support. Let's see what we can do to get all this resolved for you. Feel free to email us at ********************************* with your account information, referring to this review, or "Private Message" us on our ******** or ******* too for assistance. Thank you for being part of our service family! -*****Review fromBrad P
Date: 11/22/2022
1 starBrad P
Date: 11/22/2022
We've been a customer of ********************** cable, now Astound broadband, for over 9 years and I've never seen our rate jacked so high. It went from $114.32 to $173.34 in a single month. The prior month it went up about over $19 dollars. I think we're being gouged. My wife contacted them and managed to get it down to $132.54 going forward. Still, it's a ****% increase in just two months.Astound Broadband powered by Wave
Date: 11/28/2022
Thank you for taking the time to give Astound Broadband powered by Wave a rating and we're sorry to see that you're unhappy with our service. We would be happy to determine if there is any direct action we can take to resolve your billing concerns. Feel free to email ********************************* with your account information, referring to this review, or private message us on our ******** or ******* too for assistance. Thank you for being part of our service family! -*****Review fromHeidi L
Date: 11/15/2022
1 starHeidi L
Date: 11/15/2022
Astound *****. They were awful as Wave, but the customer gouging ie THEFT is worse when they became Astound. Their higher *** are sociopaths and have absolutely NO CONSCIENCE. The lowest of the low, dregs of society. The types any normal and good person is ashamed to know. They are embarrassing. And, as long as they can keep stealing from ** middle class ********* they'll continue to enjoy our hard earned money. They raised their prices recently and there's no competition. Why is there no competition? They have a monopoly and that's unacceptable. There needs to be a choice for ********* to choose from. PLEASE FIX ITAstound Broadband powered by Wave
Date: 11/16/2022
Thanks for rating and offering your feedback on Astound Broadband powered by Wave. I am sorry to hear that you would not recommend us as a provider. We presently have no monopoly in the ******* area. But unlike most other providers we are a "No Contract" provider. Allowing customers the option to augment services with ** at anytime. One of our goals is to provide a variety of affordable options, perhaps it is time we review your account to see what options may be at your disposal to match your budget. feel free to reach back to our customer service at your convenience. For 24/7 assistance please call ************** Live chat from our website Mon-Sat: 9:00am - 7:00pm, Sun: 8:00am - 7:00pm Direct message ** on our social media via ******** or ******** You are also welcome to email me at social@@wavebroadband.com with your account information, referring to this review. Thank you for being a valued Astound customer! -*****Review fromBen T
Date: 11/15/2022
1 starBen T
Date: 11/15/2022
ever since Astound took over a lot of things have changed and I don't like it.# one prices have gone up.# 2 When you pay your bill online they hit you up with a dollar service fee of some sort why?I'm seriously considering closing my Astound wave account...Astound Broadband powered by Wave
Date: 11/16/2022
Thank you for your review and rating of Astound Broadband Powered by Wave. We want to ensure you know we were not bought out; we are the same company, just with a new exciting name! We are still committed to providing exceptional service. We want to make sure we're always providing good customer support and affordable pricing. If you have further questions or concerns, or need assistance with a review of your account, feel free to reach back to our customer service at your convenience. There are on convenience fees for payments via the following methods: ******** ****** App, Bill pay through your bank, in a local office, or ** mail. For 24/7 assistance please call ************** Live chat from our website Mon-Sat: 9:00am - 7:00pm, Sun: 8:00am - 7:00pm Or direct message us on our social media via ******** or ******** Thank you for being part of our service family! -*****Review fromSteven S
Date: 11/14/2022
1 starSteven S
Date: 11/14/2022
IF I could give this company a negative 10, I would. We are in ********, ** and lost power Friday Nov 4th at 9:30PM along with internet from the worst company for customer service in the nation. Its been 10 days of bogus messages from this company who will not communication with us.I am done, as soon as I can communicate with them I will no longer be a customer. The bogus messages we have gotten are absolutely unreal. They were saying one week ago today on Nov 7 Service would be restorred Friday the 11th at 8pm. So 5 days in advance they were giving us a specific time service would be restorred --- Like they could predict that 5 days before hand?? Then the weekend hit and the message changed to service will be restorred 2.5 hours from what ever time you called. So if you called at 1pm the message said restorred by 3:30 pm when you called at 4pm said service would be restorred by 5:30 and thats the way it was until today Monday Nov 14th i.e. ten (10) days later when the message is now: service will be restorred today at 8 PM yet we cant see a Wave or Astound service vehicle anywhere we drive in our area and the local office has no idea of where they are working and irrigated we would even come there for information we can not get from these losers. Do not use these losers they literally suck!Astound Broadband powered by Wave
Date: 11/16/2022
Thanks for your feedback on Astound Broadband powered by Wave. Any and all feedback is appreciated so that we can do our best to provide good service to our customers. We do apologize for any recent unforeseen interruptions in your service. Our Network Operations will always ensure restoration to those impacted by an outage within the quickest possible time frame. At present we do not offer customer visibility on outages via a online outage board. "AUTOMATED" restoration times may be obtained by calling **************. Times provided are ESTIMATES ONLY, and may update or have the time pushed out based on the progression of restoration efforts. You can reach a live agent through the Interactive Voice Response (IVR) system by either saying ****************** or pressing "0". Since during a service outage tech support queue's for the area will be unavailable and thus the system may not auto connect you to an agent. Customers may also live chat on the website, or our social media on ***************** On occasion we may post information or details on social media ****************** for customer visibility if the outage is high impact. If you have further questions or concerns, feel free to reach back to our customer service at your convenience. Thank you for being our valued customer! -*****Review fromEthan G
Date: 11/11/2022
1 starEthan G
Date: 11/11/2022
Paid off my bill on the 2nd of November, my closing date was November 3rd.. I asked their representative to close my account that same day its now November 11 and I just noticed we have another bill from them for this month, that means they never closed my account.. I called them this morning and they said they will cancel the account now.. I asked for an email to confirm and they said they dont do that, that I will have to trust them. Ever since they bought WOW nothing has been the same.Astound Broadband powered by Wave
Date: 11/15/2022
Thank you for rating Astound Broadband powered by Wave. I feel as though you intended to leave a BBB review for our east coast affiliation as RCN not Wave on the **********. Regardless of this error, I understand you have some billing concerns, and we would be glad to check into this for you. Kindly email ********************** with "Attn ******" in the subject and be sure to refer to this review for our records. Thank you! -*****
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