Reviews

This profile includes reviews for Astound Broadband powered by Wave's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Astound Broadband powered by Wave

  24171 NE State Highway 3 Belfair, WA 98528

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  Astound Broadband powered by Wave

  353 NW 2nd Ave Canby, OR 97013-3625

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  Astound Broadband powered by Wave

  40 NE Spring Ave Depoe Bay, OR 97341-1963

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  Astound Broadband powered by Wave

  36653 Highway 26 Sandy, OR 97055-7210

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  Astound Broadband powered by Wave

  430 S Bridge St Sheridan, OR 97378-1810

Review Details

• Review fromRob J

  Date: 01/07/2024

  1 star

  Rob J

  Date: 01/07/2024

  Over 24hrs with no Wi-Fi. **************** is unreachable. Their ******* account is ran by bots that dont answer any questions. People have lost full days of business and those who work from home have lost important hours. This company needs to be held accountable for the way they have treated this situation. Still no ETA on a fix 24+ hours later.

  Astound Broadband powered by Wave

  Date: 01/09/2024

  Hello, ***!  Thank you for reaching out to Astound Broadband. It's important to us that our customer have reliable connection. (I can assure you that our X <Twitter> support team is not run by bots. We have a small team of agents, that I am a part of, that read and reply to each message.) There was recently an outage in your area that was caused by a vehicle accident. Once we were cleared to enter by the power companies, our techs got to work to restore service as quickly and safely as possible. The outage has since been resolved, but if you are still having connection issues, we are here to help! Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for being an Astound customer! -******

• Review fromJennifer O

  Date: 01/05/2024

  1 star

  Jennifer O

  Date: 01/05/2024

  - 10 Star - I am very new to Astound. But NOT to gimmicks and cons. I feel I was conned into a deal, where only Astound is the winner. I signed up for the cheapest home internet 'deal'. Funny, someone over there can't count. $25 means $25, not $30. I was signed up for auto pay & ebill. So I don't get where the extra $5.00 comes into play. I DON'T TIP my cable/internet providers!! Outrageous!Here's the good part. I went all in for the $10 landline. I wasn't told my cell had to be compatible to downloading the WAVE app in order to complete installation. The installation provider was kind enough to use his cell to start my service. But leaving me in a situation that IF I wanted to remain with them for ALL the package I signed up for, I will have to purchase a new cell. The kicker, is I also took cell service. And get this, I can't use my cell away from home!!! LOL - Not funny!!What's the point in paying $40 for an Unlimited plan, when you can't make a single call UNLESS you are at home. So as I have been shopping for a cell provider that fits my budget and is compatible with my phone. I had decided to look up reviews AND COMPLAINTS for this company. Only wish I would have done this BEFORE I ordered this service and switched my cell out of it's previous provider. My tale only gets better. The moment I made my 1st payment, my home internet kicked off. I had to trouble shoot to get it to even flicker. Since then, it disconnects often. I remember seeing in the fine print that ASTOUND does NOT guarantee connection. WHAT AM I PAYING THEM FOR! I now have blotchy service, I'm absolutely NOT happy! Got my money, though.My final grievance is the bill. My 1st one, thus far was less than straight. I got one saying 1 amount, then after receiving my sim card, it was another. I thought that the latter was a combined amount for all items, right. Nope! they charged me $33 to start, then an additional $70'ish to boot. I've done the math, it doesn't make sense. I see need to switch!

  Astound Broadband powered by Wave

  Date: 01/09/2024

  Hello, ********! Thank you for reviewing your recent experience with Astound Broadband. Our goals are to deliver affordable, reliable service and the highest level of customer care at all times. I'd be glad to review your account with you and determine the best way to resolve these concerns. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for being a valued part of the Astound service family! -******

• Review fromLynn O

  Date: 01/04/2024

  1 star

  Lynn O

  Date: 01/04/2024

  I canceled my service with astound on November 30, 2023. It is now January 4, ****. I had over paid my account and was supposed to be getting a refund of $28.54 it has been 23 business days and I still have not received a refund. I am not happy with this experience at all so glad I canceled my service with this company because this is ridiculous. This company needs a better processing system. It is not effective. Im surprised they can keep any customers.

  Astound Broadband powered by Wave

  Date: 01/10/2024

  Hello, ****. Thank you for sharing your recent experience with Astound Broadband. I understand you have some billing concerns, and I'd be glad to look into this for you. Please email me at ********************** with "Attn ****** BBB" in the subject so we can review your account together. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. We hope to serve you again in the future. -******

• Review fromVikki F

  Date: 01/03/2024

  1 star

  Vikki F

  Date: 01/03/2024

  Horrible customer service!! I would not recommend! Overcharged my account then got two different stories as to why it was **** Ver Unprofessional!

  Astound Broadband powered by Wave

  Date: 01/04/2024

  Hello, *****! Thank you for sharing your recent experience with Astound Broadband. One of our top priorities is to provide stellar customer care. I understand you have some billing concerns, and I'd be glad to look into this for you. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******
  
  

• Review fromAlan F

  Date: 12/08/2023

  1 star

  Alan F

  Date: 12/08/2023

  **************** was TERRIBLE with foreign agent who did not try to help me. But, I finally got help call technical support

  Astound Broadband powered by Wave

  Date: 12/09/2023

  Hello, ********* Thank you for sharing your recent experience with Astound Broadband. Providing stellar customer care is of the highest importance to us. I would be glad to assist you with any remaining questions or concerns that you have. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -***********;

• Review fromWyatt G

  Date: 11/27/2023

  1 star

  Wyatt G

  Date: 11/27/2023

  Awful customer service. Their paperless billing is a great example. To verify your account you need a random pin from your last bill. But you don't get your bill by email, you need to log in to see it. To log in you need the pin from the bill that you need to log in for. They have no answer when this issue is pointed out to them, they just generate you a temporary pin. Their FAQ pages (like the **** FAQ) have no actual questions or answers on them, they're blank. Nobody there cares. I am switching immediately.

  Astound Broadband powered by Wave

  Date: 11/29/2023

  Hello, *****. Thank you for sharing your recent experience with Astound Broadband. We take providing stellar customer care and customer security very seriously. We'd hate to lose you as a customer and would be glad to assist you with this concern. Please give us a call anytime 24/7 at **************, or by chatting with us online at www.astound.com, as these are the most secure methods to communicate by. Thank you for being a valued part of the Astound service family. -******

• Review fromHeriberto M

  Date: 11/27/2023

  1 star

  Heriberto M

  Date: 11/27/2023

  Absolutely predatory and manipulative. I also experienced the Bait and Switch exploitation that Wave has been applying to loyal customers. I have been with Wave for years and had no problems until most recently this year. I agreed on one price and then they bumped my bill back up to a higher rate. No notification was made by the company for any sort of rate increases. This is absolutely unacceptable.

  Astound Broadband powered by Wave

  Date: 11/28/2023

  Hello, ********** Thank you for sharing your recent experience with Astound Broadband. It's our goal to provide ******************. I understand you have some billing concerns, and I'd be glad to look into this for you. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromAndrew S

  Date: 11/16/2023

  1 star

  Andrew S

  Date: 11/16/2023

  Bait and Switch.We've had Astound for years but were recently bait and switched on our plan.We have been loyal customers of Astound for several years, enjoying their reliable service, even in our rural location. BAIT Upon noticing a sudden increase in our monthly rate, I promptly engaged in a chat with a representative. To my relief, they identified a new plan priced at a more reasonable ~$55 per month. Pleased with this resolution, I expressed my intention to continue with Astound.SWITCH Regrettably, my optimism was short-lived when I received a bill at our previous rate of more than $105. Seeking clarification, I contacted customer support to rectify the discrepancy. To my dismay, I was informed that the initially discussed plan was no longer available, and an alternative offer of approximately $75 per month was presented. This switch from our agreed-upon terms has left me disappointed and soured on Astound. CANCELLED I have cancelled with Astound and suggest you take your business elsewhere.

  Astound Broadband powered by Wave

  Date: 11/17/2023

  Hello, ******. Thank you for reaching out to Astound Broadband. We're sad to hear that you chose to cancel service. I would have loved the opportunity to personally review your account and make sure that you were getting the best possible value. Although we are sad to hear that you are no longer a customer, we are still here to serve you. Please feel free to email me at ********************** with "Attn ******" in the subject if there are any remaining concerns you have, or if there is anything we can do to welcome you back to our service family. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromPaul J

  Date: 11/12/2023

  3 stars

  Paul J

  Date: 11/12/2023

  Wavecable, which became Astound, was the Internet/cable provider for my home as well as my parents and in-laws. Speeds are decent and reliability ok for rural WA. My home only needed basic Internet, so we took the lowest cost option. We were paying $25 introductory rate for one year. After introductory year prices continually rose to over $82 for basic Internet about 2.5 years in! After the Astound takeover the excellent customer service of *************************** was changed to a call/chat center of Astound that made me wait between 15 minutes to an hour, just to CHAT with a real customer service person. Recently, ******** came to town with 5G Internet with $50 per month rate lock. Faster speed and reliable. I asked Astound to beat the ******** deal in price. Unwilling to change. So I quit Astound. Easy decision .

  Astound Broadband powered by Wave

  Date: 11/14/2023

  Hello, ********* Thank you for reaching out to Astound Broadband. We're sad to hear that you chose to cancel service. I would have loved the opportunity to personally review your account and make sure that you were getting the best value possible. Although we are sad to hear that you are no longer a customer, we are still here to serve you. Please feel free to email me at ********************** with "Attn ******" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

• Review fromPhi P

  Date: 11/11/2023

  1 star

  Phi P

  Date: 11/11/2023

  After reviewing all the recent 197 reviews(1.1 stars out of 5) I won't be taking my Business here! Thank you, consumers, for doing the right thing and posting your experience in the BBB

  Astound Broadband powered by Wave

  Date: 11/14/2023

  Hello, *************** Thank you for reaching out to Astound Broadband. We're sad to see that you chose to leave a negative review without trying out service for yourself. Astound Broadband offers multi-award winning service to our customers, and I'm sure you'd enjoy a connection with us. We hope to serve you in the future and encourage you to give us a call at **************, chat with us on our website, or message us on **************** if you have any questions or concerns. Thank you again for reaching out to Astound. -******