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Business Profile

Cell Phone Supplies

T-Mobile USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Reviews

This profile includes reviews for T-Mobile USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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T-Mobile USA, Inc. has 1000 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 3,789 Customer Reviews

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    Review Details

    • Leonard K.

      Date: 05/06/2025

      Had a normal phone update. It caused my phone to freeze and had to do a hard reset to factory settings which made me loose all my photos and videos. Went to local T Mobile store and the workers refused to help me. T Mobile customer service says this can happen any time you do a patch, yet they never warned me that this was possible. When I contacted the customer service about it they were indifferent.Terrible customer service. Only interested in gouging you for your monthly fees but don't want to address any issues that arise.

    • Fra S

      Date: 05/05/2025

      I have been a customer for a little bit over 20 years. Loves the company and its previous CEO. The new CEO is not honoring the price lock gurantee that contracts have in place. He can do that because you agree to not sue them. Otherwise a class action lawsuit would be already in full swing.

    • Meghan B

      Date: 05/04/2025

      I was told my plan would stay the same price when they talked me into switching my plan with them. I am a current customer. Instead, it went up $60.

    • Fred E

      Date: 05/04/2025

      We went to T-Mobile in ************ to solve several issues with the new ******* S25. While we waited the sale ****** said he would be right back. He left for 20 minutes and when he came back had a lunch bag in his hand and then went to the back room. Someone else had to finish his work. Rude, Unprofessional, not an ounce of customer service in that store. While the second ****** was helping us he continued to play with his phone to adjust the music he was playing through one of the speakers they had for sale in the building.

    • Karen H

      Date: 05/04/2025

      Zero stars. The internet coverage at my house is awful.

    • Cecilia N

      Date: 05/03/2025

      The absolute worst phone company out there. Overall just a scam. They overcharge for service that doesn't even work AT ALL. And push extra lines to "make things cheaper" customer service is trash and isn't helpful at all.

    • Gerard S

      Date: 05/03/2025

      I have a question for you. If I were to enter your office and rearrange your furniture and belongings, I imagine you would be displeased and might call security. I purchased an S24 Ultra from your company because I love the ******* brand and the phone's usual settings; however, you people just change all the phone settings without giving the customers the options to change and now to relearn the phone's operation .Here another concern that I have and it feels that you are ripping me off. I am writing to express serious concerns about potentially fraudulent billing practices by your office, specifically agent desk #***. Following the cancellation of an insurance policy four years ago, a subsequent account review revealed unauthorized reinstatement of coverage on a watch I no longer own. Although a partial refund (covering two to four months) was issued, a substantial portion of the payment remains outstanding. This recurring issue suggests a deliberate pattern of defrauding customers, raising significant questions about the ethical conduct of your business operations

    • Ron T

      Date: 05/03/2025

      ****** *******, Mobile ************************************************************** Very knowledgeable with an eye for maximizing customer satisfaction.Thank you ****

    • Aly L

      Date: 05/02/2025

      Money hungry business that refuses to help any of their clients. Prices are ridiculous for someone on their own plan. When you go into any store you get treated as if you were an inconvenience. Just beyond over doing business with them. Will be switching AS SOON AS I CAN.

    • Ileana H

      Date: 05/02/2025

      I have been getting the run around since February. Corporate office, lied to me, the sales *** lie to me. Eager to finish with this cmpany and never buy a phone from them again!

    T-Mobile USA, Inc. is NOT a BBB Accredited Business.

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