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Business Profile

Cell Phone Supplies

T-Mobile USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Reviews

This profile includes reviews for T-Mobile USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.14

    Average of 3,787 Customer Reviews

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    Review Details

    • Ericka R

      Date: 04/21/2025

      The customer service sucks; service suckls and long hold times are insane.

    • Garry T

      Date: 04/20/2025

      The worst. Had for 5 days no service outside our house. Switched back after 5 days and tgey winter refund first month fee we paid them a month later after cancelation they xharged us $6.90...they said because we didn't cancel auto pay they could charge our card.insane. tgey talk in circles even though they say in writing if you cancel in first 30 days they will refund the first month.liars and scammers!

    • Demetria G

      Date: 04/18/2025

      I have only internet service with ******* boxes from TMobile - I call TMobile to get into my business account and some can help after over an hour on the phone and some can't. Because I do not have a text number with TMobile after I verify my account with my security password, account number and Tax id - they still say they cannot get me in my account because they are unable to send me their security password via text. on March 15th I was able to call and went through the ring - added two new internet routers to test. April 15th I canceled boxes, I called tmobile after 1 hour on the phone code was finally sent to my email. April 18th I call back, same thing hung up on 3 times, they can not email me the code, it needs to be sent via text. How when you can't send me a text through internet nor phone. I have Covid and they told me my only solution was to go in the store they could not help ****** is it legal for a customer to give all there information and security code to not be able to get in there account because ********************** wont send a email verification because they say the can not send. It, please pay more and go with someone else. This is the worst customer service I have ever received. I have two routers never received email label, will be charged fees if I do not get routers back.Question how can one representative send a text and the others can't?

    • SuZanne C

      Date: 04/17/2025

      I moved *wo lines over *o T-mobile because *hey assured me *ha* my phone would work on *heir ne*work. They lied. Af*er I moved my lines over, my phone didn* work on *heir ne*work. To rec*ify *he mis*ake *hey made, *hey *old me *hey would give me a free phone. No* a phone *ha* I chose, bu* a cheap phone *hey said *hey could give me for free *o rec*ify *heir mis*ake. I said okay *o i* af*er becoming *ired of arguing wi*h *hem abou* wan*ing a decen* phone. Well, *he phone *hey gave me *rapped me in*o a con*rac* wi*h *hem. They never *old me abou* *he con*rac*. My accoun* shows *ha* I owe more money on *he phone a year la*er *han *he phone was wor*h brand new, if I leave T-mobile. This company will scam you *o *rap you again and again. When *hey say *hey are fixing a mis*ake of *heirs, *hey are jus* scamming you again. Criminals. Don * do business wi*h *hem. You will lose more and more money *he longer you s*ay.

    • Crystal B

      Date: 04/16/2025

      Transferred our consumer account to a business account on 3/16 (was in the Tmobile store with a *** and on the phone with the business center for 3 1/2 hours) Did all the proper paperwork to transfer the 2 (of 7) lines that had a payment plan over to the business account "accepting the financial agreement on the business side, etc. Thought things were all good, then on 4/5 we were debited on our personal account over $1,300 for the 2 phones that were supposed to have their financiall agreements transferred to new business account. So we called in on 4/7, was on the phone for over 45 minutes, told we would have a refund with in ***** hours. Still nothing as of 4/11, called the bank and nothing pending etc. Called back in on 4/14 on the phone for over 30 minutes, same verbiage (almost verbatum), expressed my frustrations, ensured they would call me back with in 48 hours to make sure everything was good to go. Also had me re-sign the agreements again, got the confirmation via auto-email that agreements were completed. Today 4/16/25 we have still not had any resolution. I called in and spent 52 minutes AGAIN on the phone with them, same promises etc. I have now filed a dispute through my bank for Tmobile fraudelently taking and holding the money, as well as filed a complaint with the *** and Better Business Bureau. After all this we will be switching carriers once we recieve the money back. Having been a customer of ********************** (from years with Sprint) for years, it's absolutley astonishing that they are able to do this to customers and make the customer go through hoops to get them to fix their mistakes. I will never recommend Tmobile to ANYONE, including the multiple businesses I work with.

    • Yareli C

      Date: 04/15/2025

      Ive had this service for a while now, but recently theyve been horrible. They take extra money from my card, sometimes they take it two weeks before its even due yet. And then I have to be waiting days for them to refund the money back. This is already happened 4 times these last 2 months and its insane! T-mobile is getting horrible!

    • Jillian D

      Date: 04/15/2025

      If I could give zero stars I would. This company has been nothing but c*** for the last years I have been with them. They save they give you discounts but then they start taking the money from somewhere else. Within the year they will have collected what they say they discounted every month a new charge. An increase somewhere. And dont get me started on their customer service. Where did you find them all - *****??!? I might as well be talking to a wall. At least the wall would be more competent. How is T Mobile not already shut down. I dont think Ive seen one positive review. The headache and whole day of no service to transfer my service over. You allow a child to change over services, yet wont allow THE ADULT WHO OWNS THE ACCOUNT BECAUSE I DONT KNOW A PIN I SET UP 10 YEARS AGO. BUT YOU LET MY TEENAGE CHILD COMPLETELY F** UP THE ACCOUNT AND COMPLETELY DELETE MY NUMBER FROM EXISTENCE. YES THIS COMPANY IS LEGIT THAT INCOMPETENT!!! Terrible company. Terrible service. Dont waste your time. Or money. Use ANY OTHER provider.

    • Porcshea F

      Date: 04/14/2025

      I got the t mobile hotspot right away I had problems and had to take the hotspot to my local t mobile store to be changed for a new one after the new one it worked for a while but then started acting back up I called and spoke with a manager who told me to switch my service provider and that he can cancel the hotspot for me with an attitude I which my provider and asked to mobile to cancel the service they told me they couldnt cancel the hotspot until the ending billing cycle so they can run up more money and the hotspot still doesnt work and I only used 8.08 gb they told me they can get tech to fix it I told them I no longer want the service and to cancel the hotspot Im not about to pay for something that keep not working and having to keep getting fixed they told me I would still be responsible for the payments even if the service is canceled which I dont feel I should pay them the hotspot doesnt work and the supervisor told me to switch the service so I did that

    • Natalie S

      Date: 04/14/2025

      Beware if you ever feel like you will ever experience a hardship in your life and need to pay late dont ever pay off a phone without moving that phone quickly to another company because as soon as your late on a payment because of loosing your job it doesn't matter if that phone was paid off or unlocked they will lock it back up and hold it for ****** so as soon as you get a phone paid off quickly move it to another company! Dang if it isn't hard enough getting by these days when others are just ready and willing to pounce as well. Even got help to get it paid off because I was told it would be unlocked. They never even unlocked it anyways and when I asked them months later about pausing my account because I had lost my job wasn't even expecting that to happen but felt good my phone was paid off and unlocked well when I asked them to close my account due to losing my job they told me to wait until closer to the due date of payment end of cycle and I said ok do I need to call anyone to remind them she said no so that time came and went and they never did it. Later fell and separated the ligament on my ankle on the right side couldn't drive and didn't have the info to log in they closed my profile but not my account and was told I needed to go to a tmobile store to redo my info could t do that cuz I could drive so my account remained open while they hike up my bill then they turned off locked all phones and sent it to collection I mean I know it's a business but some businesses make sense and others are all about the money and they don't care how they get it. I feel ripped off and taken advantage of I will tell people until the die I die they should stay away from tmobiIe I was there for years and years and had no proble.s while I was there until I had a problem and it was not one I'd wish on anyone so now I got a bill sent to collection and no phone.

    • Daniel H

      Date: 04/13/2025

      Trying to cancel T-Mobile is an awful experience. When my wife and I signed up, they made us add a third line to our account because you apparently cant have just two. We never got a phone for this ********* forward several years and we port our numbers over to another provider so that we wouldnt lose them. We then call T-Mobile and they will not talk to us because the account isnt verified regardless of us giving them the PIN number on our account. They keep wanting to text us a verification link to that number that never had a phone.Finally they have a verification team member call us and I have to take a freaking selfie with a picture of my drivers license to send to them. They then said they canceled my account and I verified with them numerous times that all lines were canceled which they confirmed. Now today we get a new full month charge withdrawn from our bank account. We call back and THEY WILL NOT TALK YO ME WITHOUT TEXTING ME AT THAT NUMBER THST DOESNT EXIST!! Now they want to do the whole drivers license/selfie thing again which they say takes an hour for them to call back but last time it was the next day.Our experience with T-Mobile is horrible and we would not recommend their service. If you are a couple that needs just two lines, be aware that that third mandatory line will s**** you over

    T-Mobile USA, Inc. is NOT a BBB Accredited Business.

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