We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

ThatMemory LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for ThatMemory LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ThatMemory LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This formal complaint against ThatMemory LLC, operating as ThatSkyShop (***************************), concerns the purchase of a Dark Dragon Plush (order #M81380) on February 13, 2024, for $45 USD ($37 item, $8 delivery, $0 tax). This experience has been marred by a series of failures and neglect on the part of ThatMemory LLC, necessitating intervention from the Better Business Bureau due to the company's unresponsiveness and apparent disregard for basic customer service principles.Despite repeated attempts to contact the company on February 23 and March 18, 2024, I received only automated responses. This lack of engagement reflects a disregard for customer service.Their shipping policy notes, "Please note that the suggested delivery dates are not guaranteed, and delays may occur...thatskyshop is not held liable for any unforeseen delays..." Yet, no delivery estimates or updates are provided. This statement, while highlighting potential delays, fails utterly to provide any estimated delivery dates or meaningful updates, leaving customers in a state of unacceptable uncertainty.Additionally, the scant information on ThatMemory LLC and reports of it being 'temporarily closed' question their reliability. Given these circumstances, I insist on an expedited delivery of my order and a detailed status update. Moreover, it is imperative that ThatMemory LLC address these severe shortcomings in its customer service approach to prevent recurrence of such issues.I also faced issues submitting my correct *******************, to the BBB, further exemplifying the company's inefficiencies. I expect the BBB to treat this matter with urgency and facilitate a resolution.In light of the aforementioned issues, I urge the Better Business Bureau to take this complaint with the gravity it deserves and to ensure a prompt and equitable resolution is reached.

    ThatMemory LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.