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Business Profile

Optometrist

Advanced Eyecare Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Advanced Eyecare Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Eyecare Solutions has 2 locations, listed below.

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    • Advanced Eyecare Solutions

      1808 Richards Rd Bellevue, WA 98005-3982

    • Advanced Eyecare Solutions

      13317 NE 175th #U Woodinville, WA 98072-6815

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year in April, the optometrist told my son ******, had issues with his eyes. They gave us three options that were all at 3150. They said this price was really good and it was great for our eyes. They also said that the exam fees were also included. We eventually agreed to an Ortho-K and signed the contract 4/28/2023. The doctors gave us one lens originally. We brought this back to use and it was really bad. Onchit would wake up normally with his eyes red and swollen. This was when we started saying that we wanted a refund, but the doctors kept procrastinating, saying things like "lets try another lens." They eventually gave us a lens in July to take to ******'s summer camp. These lenses were better than the previous lens. But still bad nonetheless. After Summer camp the doctors took away the lens from the summer and gave us a new pair. This new pair was really bad, and had the same problems as the first pair. We told the doctor one last time that we wanted a refund. They refused this so we left, we gave them the lenses back, and didn't require their service again. A few weeks go by, and we call them again, and they finally tell us to give them one week to calculate the prices and that they would give us a return price. We checked up on them every 2 or so weeks. When asked if the price was ready, the answer was the same "The doctor is out of town, call back when he's in town again," or "He's busy right now, I'll leave him a message." But we never got an answer. We went into the store a few months later, and they said ok, and they were working on it. We told them that if they didn't give us a price in a week, we would bring this situation to the higher-**** They eventually gave us a price of 800, which was unreasonable, because we spent 3150 dollars, for horrible service, and they never met the customers needs.

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