Passports and Visas
Australia ETAInformation and Alerts
Alert Details
This business has 1 alert.
Alert
On February 8, 2016, BBB received a report through BBB’s Scam Tracker regarding Australia ETA, an online company advertising travel visa services. The consumer alleged she was misled by the website and paid an extra $50 for services that are offered for $15 through the official Australian government site. In the footnote of Australia ETA’s website, the company provides a disclaimer that says they are “not affiliated with the Australian Government. You can apply for an ETA in a website of the Australian Government. But if you are using our service, our visa experts will help you to apply more comfortable. Our service fee is $50(USD), including $20(AUD) which is the Australian Government processing fee.”
BBB could not find a business license registered for Australia ETA with Washington State Department of Revenue. BBB confirmed the advertised addresses in Bickleton, WA are residential and the business is not located there. BBB also found two other websites that are at the same address, offer similar services and go by Canada eTA and U.S. ESTA. BBB could not locate business licenses for these companies with Washington State Department of Revenue. All three websites were registered on October 5, 2016 and ownership information is privacy protected. BBB called the phone number listed on the website but reached a recording in a foreign language and was unable to leave a message. BBB has reached out to the company via U.S. mail and email. To date, BBB has not received a response.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.