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Business Profile

Closet Organizers

Closet Factory, The

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromIsh s

    Date: 08/19/2024

    1 star
    The in home design consultation and sales person was good and thorough. My wife and I felt comfortable with them and decided to proceed since they were associated with ******. One question, via text, of importance was whether or not soft close slides are used on the sliding shelves were used. We wanted soft close since the shelves are against the same wall as our heads when in bead and nobody wants a sliding shelve hitting the wall while they are sleeping when your SO is trying to sleep. They assured us that soft close was available on the sliding shelves. After we paid the full amount on June 26th we received an email saying we had a check measure on July 12th and an install date of August 8th. August 8th came and the installers showed up on time and were very nice. When they had completed two things were amiss 1) no soft close on the sliding shelves as promised and 2) the enclosure to cover our radiant floor heating manifold and controller. I asked the installers about both items and they said they have never done soft close on sliding shelves and knew nothing about the heating enclose. I showed them the paperwork where we paid for the extra enclosure and the text stating that soft close was included as part of the sliding shelf components and assembly. The installers said they would make note of it and take it back to the office to get it straightened out. On august 9th I followed up with a text to see what the plan was and they said they were looking into. August 14th I followed up again since I had not heard anything and I received no response. August 19th I called the main office in ******* and after three attempts finally talked to a person and they could only say that someone will call me back. So after 10 days from the install we still can't use our closet system or move into our room since it is unfinished. I have tried to give them some time to get it straightened out but not to hear anything is very frustrating.

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