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Business Profile

Facials

Radiance Skin & Laser

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Facials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was offered a promotion of skin care, derma filers total cost $2,400 for four full siringes. I was advised by the aesthetic nurse to schedule a second visit to complete the treatment after the swelling and bruising of the first treatment to go down. I waited a couple of weeks to recover and called back to schedule to complete the treatment. I was advised the aesthetic nurse who treated me on my first visit no longer works there. I asked to be scheduled with another member of their staff and to confirm I was not going to be billed for that visit as I had made an advanced payment on my first visit. The receptionist told she had to check with the spa owner to make sure no additional fees will be charged. The following day, I received a call from the receptionist to tell me that the spa owner had refused to honor the promotion I paid in advanced, and that I would have to pay for the second part of the treatment. I voiced my discontent and asked to speak with the spa owner ***************** my request was refused. I was asked to leave a message. I left several messages with no responses.I want to get back part of my advanced payment, $1,200. Please provide guidance on a satisfactory resolution. Thanks *********************************

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