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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.53

    Average of 1,482 Customer Reviews

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    Review Details

    • Mark E

      Date: 11/23/2022

      Mark E

      Date: 11/23/2022

      Ziply is a rip off. Their broadband is ridiculous.Their customer service are incompetent idiots.You'd be better off with two cups and some string.

      Ziply Fiber

      Date: 11/28/2022

      Hello ****, We would be happy to assist you with your account. Please email us directly to ************************************* with your account information and the details regarding your experience, and we will assist you further. Thank You.

    • Linda D. R

      Date: 11/22/2022

      We are happy with the service and monthly charge. **************** has always been helpful and friendly, with issues resolved in a good time. Living in the country area the internet is slow sometimes hard to get on, but works for what we use it for at this point in time.

    • P. R

      Date: 11/16/2022

      P. R

      Date: 11/16/2022

      I think zipply is a bunch of thieves! I get a bill for ****** which is high I thought so I called them and they tell me it's ****** then I go to pay it today and now it's ****** without any explanation. **************** is a call center in *************** and its difficult to understand them. This happened to people when they had the name frontier and so many people left them they had to change there name to fool the customers to sign up with them. I have a copy of the bill they sent me with the ****** owed and can't explain why it double. Be careful dealing with them. I'm going back to ******* at least there honest and fair. No zipply in my mind.

      Ziply Fiber

      Date: 11/16/2022

      Hello ******, We are sorry your are not upset over our billing, and we would be happy to address any concerns. Please email us your account information and the details at ************************************** so we can assist with a resolution. Thank You.

    • Keven P

      Date: 11/13/2022

      Finally!An affordable phone and internet package.Could NOT be more happy with Ziply.

    • Kunamala M

      Date: 11/11/2022

      Great service and no connectivity issues. Perfect for work from home. Reasonable and affordable price.

    • David C

      Date: 11/10/2022

      Installation was performed 4 months ago without any delay by courteous professionals, and I haven't noticed any problems at all with the service when using Amazon Firestick for streaming apps, or using wifi, or directly cabled to my laptop.

    • Jan H

      Date: 11/04/2022

      Jan H

      Date: 11/04/2022

      ************** was great. **************** SUCKS!!! I have recently moved to a city that does not have Zipley fiber. I had overpaid Zipley $16.00 when I moved out. Trying to recoup the $16 overpayment from ****** has been like trying to get blood out of a turnip! One would think this would AND SHOULD be a simple process. It has been 2 months and no check yet. I was given different numbers to call to no avail. I keep getting the run around. Im turning them into the ********************************* for fraud. Boy, when they owe me money, its a whole lot different than when I owe them money! Very poor way to do business.

      Ziply Fiber

      Date: 11/08/2022

      We are sorry to hear about this ***. This should be a simple fix, and we would be more than happy to look into this again for you. We want to make sure you get your refund for your overpayment. Please email us at ************************************** with your full name, Ziply account number and a reference to this ******************** review, and well get in contact with you as soon as possible. Alternatively, youre welcome to message us on ******** or ******* by searching for

    • Erich S

      Date: 11/02/2022

      Erich S

      Date: 11/02/2022

      Only God know why i got stuck with the ***** FROM H*** with this company. DOUBLE BILLED -- same service, same address -and same name. *I've been promised by Rep we will fix this. 3 months, 17 phone calls later i am in collections.Imagine being charged TWICE for internet at the same address with the same name --same service. I cannot be in collections as my service is working and my account balance is paid in advance 1 month. in fact you cannot shut me down for the same reason. "Look at the account it right in front of you". --Now my credit rating took a hit for ZIPLY'S ERROR and collection comp calls a few times a day. PROMISES MADE BY REP ARE FORGOTTEN BEFORE YOU HANG UP..----------------------------------------------------------------3 MONTHS AGO REP SAW I WAS BEING BILLED TWICE FOR SAME SERVICE. said he'd fix it..they are impotent to help fix their own **** error. I've lost sleep over this and spent way too much energy on this !@#$ show company. maybe BBB will go after them I've lost hope.. as many calls as i make no one hears me and no one assist in a simple prob. i keep getting stuck in *************** and have to explain myself over and over to no avail. -- just sick over all this needless anxiety and stress for nothing -- caused by greedy Ziply.

      Erich S

      Date: 11/02/2022

      so my service is fine and paid up a month, but for some reason im also in collections for same service and bill. wtf

      Ziply Fiber

      Date: 11/04/2022

      Hi *****. We appreciate your feedback on your experience. This is not what we want our customers to have to go through when the bill shows up. We are sorry that this happened to you. If you would like us to review your billing history to ensure that you were billed properly, we are happy to do so. If you are due a refund, we will make good on that. Please email us at ************************************** with your full name, Ziply account number and reference this ******************** review. Alternatively, youre welcome to message us on ******** or ******** by searching for @ZiplyFiber on either platform.

    • Makaela T

      Date: 11/01/2022

      I only have Ziply's internet. I am so happy with the service so far, their installer was on time and answered all my questions. He was in and out very friendly and polite. The internet has been very reliable unlike Spectrum who on and off all hours of the day and night. I am very happy with my choice. I referred my daughter and she is also impressed with Ziply Fiber.

    • Crista B

      Date: 10/31/2022

      Ziply provides good service. The men that hook up the service are nice and polite and so are the people at customer service.

    Ziply Fiber is NOT a BBB Accredited Business.

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