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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.53

    Average of 1,482 Customer Reviews

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    Review Details

    • DAWN J

      Date: 07/26/2022

      DAWN J

      Date: 07/26/2022

      I HAVE BEEN TRYING TO GET FIBER INTERNET. I DID HAVE DSL UNTIL THEY SHUT IT OFF YESTERDAY BECAUSE THEIR CUSTOMER SERVICE THINKS I HAVE ********************** FOR THE SECOND TIME.I HAVE SCHEDULED THIS SERVICE TWICE NOW, WITH NO FIBER AND NO DSL.I HAVE CONTACTED THEIR CUSTOMER SERVICE ON 6/23, 6/25, 6/30, 7/20 AND 7/26. AND THEY CANT RESOLVE THIS.I PAY FOR A SERVICE I EXPECT IT TO BE WORKING. AND BY THE WAY NOW MY DSL IS BUFFERING WHICH IT NEVER HAVE BEFORE UNTIL I TRIED TO GET FIBER.I WAS ON THE ***** WITH THEIR TECHNICAL, THEY TRANSFERRED ME TO CUSTOMER SERVICE TO SWITCH ME BACK TO DSL BILLING WHICH THEY CANT. THEN I WAS TRANSFERRED BACK TO TECHNICAL FOR THEM TO TELL ME IT IS CUSTOMER SERVICE. MIND YOU I WAS ON THE ***** FOR OVER AN HOUR WITH THEM TO TELL ME THE SAME THING THAT THEY TOLD ME BEFORE.THE INSTALLER ARRIVED AT MY HOME TO INSTALL THE FIBER, HE THOUGHT HE WAS OUT TO DO A REPAIR. THATS WHEN HE SAID THEY DON'T HAVE THE PRODUCT TO INSTALL AND DIDN'T KNOW WHEN THEY WILL RECEIVE SO HE LEFT, HAD MY INTERNET THAT DAY AND THE NEXT BUT WHEN I RETURNED HOME ON MONDAY IT WAS OFF.

      Ziply Fiber

      Date: 10/26/2022

      Hi ****. We appreciate your review of your experience. We want to make sure we improve on our installations, and this type of feedback helps us immensely. If you are still interested, we are happy to look into the issues you listed above. Please email us at ************************************** with your full name, Ziply account number and reference this ******************** review. Alternatively, youre welcome to message us on ******** or ******** by searching for @ZiplyFiber on either platform.

    • Dustie W

      Date: 07/21/2022

      Dustie W

      Date: 07/21/2022

      I have been having issues with Ziply **** pay online. I enter my information and click the PAY button and get a message stating "There are errors with the information I have entered" I check my information and click PAY again only to have the same message appear. After contacting customer service I find out that my payment was processed the first time and the second time I clicked PAY. There was never a confirmation number or acceptance of payment. This is illegal business practices in my opinion. When I make a payment it should be recognized the first time. This has been happening for a few months now. When I try to look at my past payment history it shows that I don't have a payment history so there is no way for me to verify if a payment has been made.

      Ziply Fiber

      Date: 10/26/2022

      Hello ******. We want to thank you for the feedback on your experience. We look to improve our billing practices, and your feedback helps us tremendously. If you would like us to review your payment history for you, Please email us at ************************************** with your full name, Ziply account number and reference this ******************** review. Alternatively, youre welcome to message us on ******** or ******** by searching for @ZiplyFiber on either platform.

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