We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ziply Fiber has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.53

    Average of 1,482 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Michael L

      Date: 04/19/2025

      I usually attempt to use the ** (artificial intelligence) resources in solving 'internet' issues simply because waiting on telephone hold for long periods of time is too depressing. ESPECIALLY when the tech support number hangs up on you after ***** minutes of waiting to talk to a human. This time I gave up on the ** and tried the telephone. The call was answered by a human in about 3 minutes and she fixed the problem (from her side) in like 10 minutes. (she had to reset some equipment that was located outside my house.)A year-or-so ago I needed a technician to do some rewiring and upgrade some equipment - and they did an excellent job back then, also.ZIPLY purchased the local network from ******** several years ago. My **************** has greatly improved since that time.

    • Mark S

      Date: 04/19/2025

      Mark S

      Date: 04/19/2025

      ZIPLY has steadily supplied us with the speed and service we need/expect for years now. Their field techs have been friendly, efficient resourceful and very competent. We happily recommend ZIPLY.

      Ziply Fiber

      Date: 04/23/2025

      Glad to hear we have a happy customer, ****! Thanks for sharing your feedback here. 

    • Thomas F

      Date: 04/19/2025

      The associate I talked to was a very polite , knowledgeable , and helpful person who took the time to resolve my issue.

    • Tracie S

      Date: 04/16/2025

      I have been very happy with my Ziply service and the customer care provided. I feel confident that when there's a problem I can call customer service and it will be resolved.

    • Alexander S

      Date: 04/13/2025

      Alexander S

      Date: 04/13/2025

      It's good when it works. On Thu the Internet started being intermittent. Ever since they've scheduled already two appointments with 4 hour arrival window each so we had to wait for them already for 8 hours and nobody ever showed up! Time for another provider!

      Ziply Fiber

      Date: 04/23/2025

      Oh no! We don't like to hear that! We've been really focused lately on making sure we set clear expectations regarding our technician visits, and you certainly should have been contacted if we weren't going to make it to an appointment. If you'd like us to help get this one back on track, we will gladly do so. Please just send us an email *************************************** with your address or account number, and we'll get on this quickly. 

    • Lezli S

      Date: 04/08/2025

      Lezli S

      Date: 04/08/2025

      I switched from Spectrum to Ziply about 3 years ago and couldn't be happier! I no longer have buffering issues or "stormless" outages. Their representatives are friendly, helpful, and professional. I would recommend Ziply to anyone!

      Ziply Fiber

      Date: 04/23/2025

      We really appreciate the thoughtful review, *****! Thanks for taking the time to share. Have a great day!

    • Doug M

      Date: 04/08/2025

      Had a question about whether or not we would have to pay a surcharge. The Ziply *************** was polite, professisonal and answered all my quesstions.

    • Julie F

      Date: 04/07/2025

      Ziply is a wonderful internet service provider! They are cost saving, clear with the services and costs, flexible and reliable. We have had no issues with Ziply that were not quickly resolved. Their customer service people are down to earth, have excellent knowledge and are concerned with getting customers the speed and services needed. I am happy to refer Ziply to anyone.

    • Dan C

      Date: 04/05/2025

      Dan C

      Date: 04/05/2025

      Ziply charges an additional $10 to send you a paper invoice! How they justify that I do not know.

      Ziply Fiber

      Date: 04/10/2025

      Hi ***. We understand your stance on this matter, and would love to discuss it further with you. When you get a chance, can you please reach out to us at ************************************* with your name and account number? Thank you. 

    • P.at

      Date: 04/02/2025

      P.at

      Date: 04/02/2025

      The performance in speed of the internet service in cascade, ***** is less than optimal. I also find it a bit usurish to charge customers for sending them a bill and not having auto pay. When all my payments have always been on time.. i am seriously scouting for alternative internet sources in the ******* ***** area

      Ziply Fiber

      Date: 04/10/2025

      Hi ***. Thank you for reach out and leaving us feedback. We want to discuss your internet performance in more detail. When you get a chance, can you please send us an email at ************************************* with your name and account number? Thank you. 

      P.at

      Date: 04/11/2025

      I'm currently dissatisfied with ziply fiber. Because I'm charged for receiving my bill by mail and I'm charged a $10 processing fee for paying my bill. In addition, the service that I receive through DSL in cascade ***** is very slow.

    Ziply Fiber is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.