We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ziply Fiber has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.53

    Average of 1,482 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Grant M

      Date: 04/02/2025

      I’ve had Ziply for one year now. The installation was quick and easy, the service has been great and consistent, and the customer service wonderful. All at a great price.

    • STEVAN G

      Date: 04/01/2025

      STEVAN G

      Date: 04/01/2025

      1st:Your sales department specifically **** was great. There were no surprises with my cost.2nd:***** in **************** was wonderful. **************** In Tech Support was great and easy to work ******* far as your connection and internet service to my home. It was poor. I kept experiencing the wheel of death when I logged into common sites like fox new on my cell ******** Laptop is set for auto connect. My laptop never had and a problem with reconnecting with Spectrum.****** kept dropping my connection I have Amazon Prime and ************** that were able to connect on the 1st time with Spectrum. I was never able to connect with your service.Even this response is difficult. As I am typing this I cannot simply scroll down your page to review and make necessary changes. This is extremely irritating as I cannot even see what I typed.Please post my review on your comment page.I will also post it on ****** Reviews

      Ziply Fiber

      Date: 04/10/2025

      Hi ******. We appreciate you reaching out with your feedback. We want to look into for you. Can you please reach out to us via email at ************************************* at your earliest convenience? Thank you. 

    • Ste B

      Date: 03/30/2025

      Very quick customer service without going through a massive looping phone menu. Service is fast and reliable. Leaves Xfinity in the dust in terms of cost, reliability, speed, and service. Hope it doesnt change.

    • Pierce T

      Date: 03/25/2025

      Pierce T

      Date: 03/25/2025

      I reached out to the company to see about extending my one year introductory rate, otherwise I was going to switch over to their competitor that had the same service at a lower price. However, I was told that they would be willing to extend the offer BUT that they would not be able to do it on 3/25/2025. I was informed that I would have to wait till the introductory rate expired on 4/14/2025 and to reach out before the next billing cycle on 4/16/2025 (meaning I had to reach out on 4/15/2025). This is an underhanded ploy to get customers to either forget about the raise in their price or to at least get one month at a higher price. It is a deceptive practice that serves no purpose but to allow more money into the companies pocket.

      Ziply Fiber

      Date: 04/04/2025

      We would like to ensure you that this practice is in no way intended to be deceptive. Rather, it is a byproduct of how we bill ALL of our customers, and in practice it allows us to ensure more accurate and understandable billing at the end of each bill cycle. Either way, our social care team is here to help you with any billing concerns you may have, even if it is just a more thorough explanation of what you were told over the phone. If you'd like our help, please just send us an email at ************************************** and we'll get right on it!

    • Teresa S

      Date: 03/24/2025

      Excellent customer service, good solid Internet, service without outages. Great pricing. Such a refreshing move after being with ******* and paying a lot more money. My only regret is not switching sooner!

    • Tanya O

      Date: 03/22/2025

      Tanya O

      Date: 03/22/2025

      Gab was happy and friendly knowledgeable and got right to solving my problem. I was so pleased with the outcome of the call

      Ziply Fiber

      Date: 04/04/2025

      Awesome feedback *****! Thanks for taking the time to show some love for Gab! 

    • Larry H

      Date: 03/22/2025

      I upgraded my service online in the morning, and it was installed and operational the same afternoon. Service scheduling and coordination was excellent via text messages and email follow-up. The technician - ********* - was very professional and verified that everything worked before he left. Upgraded my service from 30/30 to 100/100 and I've verified with multiple speed tests over a couple days. I'm actually getting 105/106. I've had this fiber to my house starting with ******* twenty years ago, then it went to Frontier and now it's with Ziply. Ziply has been the easiest to work with by far.

    • Susan F

      Date: 03/22/2025

      Best customer service I have ever had! I highly recommend Ziply.

    • Stuart R

      Date: 03/22/2025

      Stuart R

      Date: 03/22/2025

      I feel Ziply Fiber can offer me a lower rate based on: 1) I built my house. 2) I paid for the fiber infrastructure. 3) I switched from the #1 provider to realize a lower price. 4) Ziply Fiber offered me a promotional price rate when I switched. Now, Ziply is raising rates when 90% of customers cannot afford it. As customers we assist with affordability programs. Isnt it time Ziply tries to retain customers. Their internet service is only 70% favorable. ***** its time to switch service providers.

      Ziply Fiber

      Date: 03/26/2025

      Thank you for sharing your thoughts and feedback here, *******. We understand rate increases can be frustrating, and we try to be fair and balanced in making those decisions, especially when we know it will impact our customer base at a time that might be economically tough. We do make every effort to retain customers, but we may have fallen short of your expectations, and for that we apologize. A member of our team would love to speak with you, and see if we can improve upon your most recent experience. If you'd like our help, please email our team at ************************************* with your account number, and a reference to this review. Thank you!

    • Vickie H

      Date: 03/21/2025

      I had to call to update my credit card expiration date. It was taken care of quickly and efficiently and she even got my bill back on autopay. Was fast, quick and easy!!

    Ziply Fiber is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.