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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.53

    Average of 1,482 Customer Reviews

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    Review Details

    • James T

      Date: 03/01/2025

      James T

      Date: 03/01/2025

      I needed to change my telephone number and the Ziply employees who responded to my call were very helpful and courteous. My request was fulfilled expeditiously and made me feel confident that I can rely of great customer service.

      Ziply Fiber

      Date: 03/14/2025

      We love seeing feedback like this! Thanks for taking time to leave a review here. 

    • Cris M

      Date: 02/27/2025

      The *** was very helpful and assisted in reducing my bill.

    • Bill W

      Date: 02/27/2025

      I contacted Ziply Fiber with a question about my internet service and got prompt and reliable information. I hate talking to recordings, but theirs was quick, responsive, and to the point. I quickly reached a representative who answered all my questions. Very satisfied!

    • Lakeitha B

      Date: 02/26/2025

      Lakeitha B

      Date: 02/26/2025

      Miss ***** which is a *** for ziply Fiber makes it very easy to get your problem solved she's kind caring and get the job done thank you for my great experience with you miss *****

      Ziply Fiber

      Date: 03/14/2025

      Thank you so much for the kind words and awesome feedback, ********!

    • Delores K

      Date: 02/26/2025

      I a very positive experience with customer service. My call was dropped three times, which was frustrating, but all three of the service **** I talked to were excellent!

    • Arlin R

      Date: 02/26/2025

      Both of the people who spoke with me knew the answers and clearly instructed me in figuring out what was not working. They were helpful, friendly and never left me waiting very long for answers. Excellent *****************

    • Mariusz J

      Date: 02/26/2025

      Good and professional customer service. Knowledgeable about my issue. Answered all my questions.

    • Bruce L

      Date: 02/25/2025

      Since they replaced Frontier, Ziply's phone/fiber infrastructure has performed near 100% 'up-time'.They have excellent customer service and tech representatives in both their residential and business support departments. Wait times are short, and personal assistance is thorough.Their **** explained some recent billing errors, made every effort to correct them and reversed all fees associated with these **************'s a plus to deal with friendly, knowledgeable people. Thanks again!

    • Caroline S

      Date: 02/24/2025

      Caroline S

      Date: 02/24/2025

      Our phones were provided by ******** until without any notice Ziply Fiber took over. this was in the early 2010's. They told us they would be installing fiber optics which would reduce our monthly bills. A few years later, after they had been regularly increasing the bill, they did install the fiber optic lines in our neighborhood, but they did not bring it to our house. They had no reason for doing this that they would explain to me. So the bill continues to be increasing until it is now more than twice the amount we paid when they first took over. They were late getting the December bills out, but they sent an email saying we would not be charged late fees for this, but they did it anyway. For the past few years they have been trying to get us to use their autopay system instead of the paper bills. I have let them know that I do not trust this company to have access to my bank account. This company has caused me unmeasurable stress and countless hours trying to deal with their customer service to fix all of the problems they have caused me-sometimes I think it is not mistakes. I want the BBB and other people to know what kind of business Ziply Fiber is . I am stuck with them because they are the only landline service in our area.

      Ziply Fiber

      Date: 03/14/2025

      Good afternoon ********. We are so sorry to hear that this has been your experience with us. We totally understand how this series of events would lead you to leave a negative review here. We want to help improve your experience, and would love to have an opportunity to review your account, and right any wrongs. Please email us at ************************************* with your account number, and we'll get started! 

    • Wendy H

      Date: 02/24/2025

      Ziply Representative"**** "was "Outstanding". Took care of me. Very Professional. "Thank You" Ziply Fiber!. ?? Wendy *****.

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