Complaints
This profile includes complaints for Rain Pros's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Extremely Un-ethical ************** practices. Did NOT fix anything! Only damaged more. One tech did absolutely nothing.Told them to check other box, but was told he knew exactly what was wrong. I trusted them because they stated they knew what was wrong. I am disabled and not an expert like them.They were 100% wrong, fixed nothing, but charged me $1,600.90% what they did, there was zero reason to do. They took advantage of myself, and their biz practices are awful
Business Response
Date: 12/13/2024
We are deeply concerned to hear that we have disappointed a valued client. This issue stems from a visit in July 2023, and unfortunately, management was unaware of the clients dissatisfaction until this review was posted. We will be reaching out promptly to address the matter and explore how we can make things right.
We want to assure all clients that we are committed to resolving any issues and restoring their confidence in our services. Additionally, we would like to remind everyone that we have a dedicated option in our phone system253-674-7111, option 6where clients can leave a message directly for a manager. This ensures any concerns are addressed promptly and effectively.
Thank you for bringing this to our attention.Initial Complaint
Date:10/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TOP LINE DETAILS: Our sprinkler system was NEVER FIXED by Rain Pros, but:** RainPros charged us more than $1,300. ** After 10 weeks and 5 visits, our system REMAINED BROKEN, causing an expensive loss of plants. ** RainPros charged us multiple "destination charges and continues to bill us amounts we do not owe. ** RainPros will not pick up or return my calls to discuss the inaccurate invoices. ** Our new service provider successfully completed the work RainPros failed, but that cost us an additional $650. (Their techs did more in 1 hour than RainPros techs routinely did in 3.) DETAILS: JUL 8: ************* broke our sprinkler system. Scheduled service with RainPros. JUL 9: RainPros tech arrived; declined to fix the issue or look for additional breaks; failed to schedule repair. I called. JUL 18: Two techs fixed 1 break and identified 2 others. They left at 5 PM; failed to schedule repair. I called again. JUL 28: Techs made repairs and left, claiming they had fixed everything. I found another nonfunctioning head and called for service. AUG 12: Techs performed repairs, assured me all was fixed. But I found yet *another* broken head and reported it when scheduling prepaid Summer ******** AUG 25: Techs performed Summer ******** failed to make my requested adjustments; left *another* broken head. SEP 12: I cancelled my ******* Plan and scheduled a different sprinkler company. They fixed everything in 1 visit.SEP 13: RainPros billed my Summer ******* as a service call. I paid for actual time and parts. SEP 21 and OCT 1: RainPros continues to bill us charges we do not owe: $35 destination charge and $16.78 where techs were not here as long as billed Given the past, I actually timed them. MOST IMPORTANTLY, RAINPROS NEVER COMPLETED THE ****Business Response
Date: 11/10/2022
We appreciate this clients concerns and have reached out this was a very serious failure on our part. She his happy now and we are very thankful that she is giving us an opportunity to correct our failure. As a side note, we have an extension on our main phone line that is available for any client or prospective client that does not feel that they are recieving proper servic. ************ opt 6 allows anyone to leave a message directly for a manager. We know we do not always get things right on the first try, but we have never and will never turn away from our commitment to make things right for anyone that gives us the chance. We thank this client for this chance to redeem ourselves and continue our relationship.Customer Answer
Date: 11/11/2022
Better Business Bureau:
Rain Pros has made significant changes since I experienced service and billing issues during the summer. I believe they truly are on the right track to make major improvements both to their services and to their communications. I have been in contact with their assistant general manager, *****, over the last week or so. ***** took the time to hear my concerns, acknowledged the problems I had experienced, and then immediately set about resolving the issue to my satisfaction. I've been a customer with ********************** for years. I am very happy that we have resolved this matter, and because I recognize their good-faith efforts to work with customers when issues arise, I intend to continue to use their services into the future.
Sincerely,
*****************Initial Complaint
Date:09/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The complaint is against: Rain Pros *** ************************************************************************************* On September 8, 2022, I paid Rain Pros of ****** $263, excluding tax, to repair my lawn sprinklers. The invoices and receipts are attached as Adobe PDF files. The attached photo (*********.jpg) shows how they left the job uncompleted along with their tools. I emailed their *************************** at ****************************************** asking that they finish the job. They never replied. I emailed the person ************************************ who scheduled my job asking that they finish the job. She never replied. I left a voicemail on their manager complaint line ************* option 7) asking that they finish the job. They never replied.I want them to finish the work (i.e., proper placement of wiring, replacement of cover, and removal of their tools).Business Response
Date: 11/10/2022
We appreciate this clients concerns and have reached out. He his happy now and we are very thankful that he gave us an opportunity to correct our failure. As a side note, we have an extension on our main phone line that is available for any client or prospective client that does not feel that they are recieving proper service can use to talk directly to a manager. ************ opt 6. We know we do not always get things right on the first try, but we have never and will never let a concern go unresolved. We thank this client for this chance to redeem ourselves and continue our relationship.
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