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Business Profile

Auto Body Repair and Painting

Auto Perfect USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On march 27/2025 i ask for painting, I paid the amount of ******** USD, when i was trying to pick up the car i told to the painter about my complaint and he only told me, i will fix after. Now no one wants to be responsible or reimburse me and I don't trust that they will repair that paint correctly

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought my 1977 Datsun 280* to their shop with promise of a best outcome; 1. perfect paint job 2. rear spoiler, fender flares and rear panels will be painted gray charcoal 3. weather coating the chasis and 4. to meet deadline for the * yearly show. Also, I supplied brand new weather stripping and sets of prestine metal stripping for front and back windshied. They missed the agreed deadline to which causes my opportunity to show and offer the car to the right crowds/buyers. Upon completion of the service, I was being rushed to pick the vehicle. Upon pick up, I was very dissappointed due to the following issues found:- Lots of imperfection, swirls and wave on paint and clear coat - lots of spray spots - They used adhesive instead of welding on holes.- impartial undercoating with some damage underneath.- Damaged and improperly installed weatherstriping, worst they bent hit the metal strippings.- The front lower windshield area has paint damaged and clearly shows that they tried to paint it wind some different color.Initially, I as communicating with ******* and I was just settling to get the weatherstripping gaskets and metal stripping and I will just work around thru their imperfection. But he seems to delaying the process by not responding and/or dragging the issues. Now, with my limited time and had the chance to look on the car thoroughly and finding those stated issues. I consulted another shop for opinion, to which turns out negative upon seeing the car and verbally estimated around ***** for parts and labor.Have I known what a nightmare thse could be, I should have not engaged with this said shop. A total waste of money and the quality was a joke. I have appointment next week to seek some legal counsel on this issues if BBB complaint does not get resolved. Have I known that I have to deal

Auto Perfect USA is NOT a BBB Accredited Business.

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