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Business Profile

Auto Repairs

Warren Secord Automotive & Tire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1) October 7th I had a disabled vehicle towed to Warren Secord Automotive AFTER calling in and speaking to them about repairing my vehicle. AAA towed my vehicle in and supplied me with photos attached with this complaint after drop off at the business. 2) October 12th - I drove in personally to see how the repairs were going. I spoke with the owner ****. He showed me the car, told me what was fixed and what was left. The repairs left were a broken window and starter cables and ignition wires from a break in. **** told me 2 weeks so I could schedule a pick up truck. 3) I called in to see why it still was not finished after almost 6 weeks. **** quickly told me, "the car has been in the back and I hadn't even thought about it. It's been insane here. I'll call you back tomorrow." He never called back. 4) November 21 - I tried emailing instead of calling him. No response. I'm a disabled individual - I have 2 appointments on Monday at the ********************* Clinic, alone, and I just spent Thanksgiving alone, in a dark room, from severe head pain that won't go away. I know when people treat me fairly, but I also know when people are exploiting me because they know I can't fight back. I can't just take the car to another shop because it doesn't run, and I'm out of tows. I just want 2 things:1) I don't want to talk to them anymore, because all they have done is make excuses or ignore me. 2) I just want the car repaired with a GUARANTEED and PROMPT DATE so I can plan my medical treatment dates. Please help me. I am in serious physical pain and I just want this nightmare to be over.

Warren Secord Automotive & Tire is NOT a BBB Accredited Business.

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