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Business Profile

Tax Return Preparation

GPL Tax & Accounting Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After 2 1/2 years of service I decided to end my client relationship with GPL tax services. A few days later they took $2,118 out of my bank account. Only when I emailed them about the theft did they tell me it was taken out for services rendered under a contract I signed 2 1/2 years prior. They refused to see reason and refund the money. They gave me an invoice after I asked and told me they had to add the timeframes to it because they werent originally reported, leading me to believe they never recorded how much time they worked on my case. Part of the charges were invoiced to me for a mistake GPL made in not informing me of a payroll discontinuation when I switched to their service. After looking through all the documentation sent from my previous accountant. They assured me I did not need payroll services.Looking over the originally signed document it was stated that for Accounting **************** money is to be collected every 30 days. They did not collect this money as each invoice became 30 days old and decided to collect it all when I stopped being a client as a sort of punishment for leaving their ********** the original contact section 5 Delinquent Payments mentions that an interest will be added to the amount due. I was never informed of any delinquent payment.This is clearly an attempt to punish me for leaving their service, and very unethical for them to breach their contract and take money out of my account for a bill they secretly accrued for over 2 years.

GPL Tax & Accounting Inc is NOT a BBB Accredited Business.

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