Reviews
This profile includes reviews for Dr Roof Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromMarshall E
Date: 01/05/2023
1 starMarshall E
Date: 01/05/2023
Roof treated us very badly, we are 78 years old an have a nice ( at least to us it's nice) single bedroom manufactured home. We had some storm damage an called them to repair. The two workers were larger , ( very nice people) but did not walk on the seems cracking the ceiling very badly an damaged can be seen from the inside, Dr Roof waited till our insurance claim just about expired an did very quick an unprofessional job, not even finishing the quote we had to finish( refused to rehang our gutter) they called our house a tin box an we're verbally abusive to us when we pointed out the bad job they did an damage they caused, We told the owner we were going to put a bad review online an the owner went as far an said in a very threatening manner to us that " I would not do that if I were you!" Very threatening an treating us in what we believe is elder abuse, we feel taken for a bad ride an treated awful an threatened when we complained, we fear retaliation for this complaint
Dr Roof Inc
Date: 01/05/2023
We are very sorry to hear ************** feels this way and never in our 25 years of doing business have we verbally abused or threatened a customer over a situation like he stated. We gave ************** a discount after he came in and told us about the damage to his ceiling. He agreed that the discount of $500.00 was fair and equitable. We actually got him a substantial insurance claim for his roof, more than they were going to cover initially. We went to work for ************** (our customer) and made sure he got covered adequately from his insurance company. On a small note, there was no gutters included in the contract.Being an older park model trailer, all roof framing is minimal structurally and we took all precautions to not damage the ceiling, but as ************** stated himself, he has 4 x 4 posts holding up his bedroom ceiling from prior roof being installed In regards to our response time and knowing deadlines, we were able to achieve completing the contracted work. All materials were installed in a professional manner following industry standards. Every interaction with our company in the office, on the jobsite or over the phone, ************** was very aggressive and demeaning towards our staff. We hope the Emdee's will be able to enjoy their new roof and we certainly appreciated their business.We have no ill will, nor did we have any idea they were this upset. We encourage healthy conversation and no retaliation on anyone's part.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.